Developing Effective Leadership Skills

This assignment focuses on the importance of developing effective leadership skills, communication, and time management in achieving success. It emphasizes the need to focus on strengths and aim for the best, using opportunities to manage one's career. The report highlights several key areas that need to be focused on, including leadership style, communication, and time management. Various references are provided to support the development of these skills.

DEVELOPING
MANAGER

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Comparison on the two diverse administration style in the friendliness association............3
1.2 Leadership attributes of a trough in the friendliness association..........................................4
1.3 Evaluation of correspondence process inside the association...............................................4
1.4 Analyses authoritative culture in the accommodation business............................................5
TASK 2............................................................................................................................................6
2.1 Own management skill..........................................................................................................6
2.2 SWOT analysis.....................................................................................................................6
2.3 Set objectives and targets to develop potential.....................................................................7
TASK 3............................................................................................................................................8
3.1 Motivation and leading a team to achieve goals or objective...............................................8
3.2 Managerial decisions that could support achievement of goals as well as recommendation
for improvement..........................................................................................................................9

TASK 4..........................................................................................................................................10
4.1 Own personal and managerial skills to support career development..................................10
4.2 Review of career and personal development needs and development of future plan.........10
CONCLUSION:.............................................................................................................................11
REFERENCE.................................................................................................................................14

INTRODUCTION
In an organization, manager and leader plays a very significant role within by which
entire activities and function o business can carried out. In the absence of manager company can
carry out its activities and achieve business objective. There are various roles and responsibilities
of manager and leader within the company that help to company in achieving its determined
objective. The current report provides the detail knowledge and understanding about the
responsibility and authority of effective manager within company. Different management styles
and its significance in the hospitality sector has been also discussed in this report. Organizational
culture and team working importance also discussed in this report with help of Hilton and
Marriott hotel.
TASK 1
1.1 Comparison on the two diverse administration style in the friendliness association
Management style are the trademark approaches to settling on choice and identifying
with subordinates. Each pioneer have an extraordinary style of dealing with the representatives.
The different methods for managing the subordinates at the work environment is called
administration style.
There are different kinds of administration style received by the inn Marriott and Hilton are as
take after-
Autocratic style -Hotel Marriott utilized the despotic style in the administration of industry,
under this style chief don't contemplate the thoughts and recommendation of the subordinates.
they have the sole duty of taking the choice without annoying much about workers, and they are
completely subject to the supervisor choice (Andrews and Russell, 2012). Representatives are
absolutely reliant on their supervisors and don't have the freedom to take choice all alone.
Paternalistic style-On the other hand, Hotel Hilton utilized the paternalistic style in the
administration. Under this style recommendations and criticism of the subordinate are taken in to
thought before choosing anything with respect of association. In this style of working ,
representatives feel joined and faithful towards their association. the Manager choose what is
best for the representatives and additionally the association (Ball, 2008).

Both administrative style utilized by chiefs for their workers in the cordiality business, and each
style have a solitary target is to accomplish the administrative procedure and convey it in viable
ways
1.2 Leadership attributes of a trough in the friendliness association
Leaders are individuals who make the best choice and who have energy of getting
another person to do to accomplish something since he need to do it. Manager encourage
themselves as well as other people to do the correct things they set heading, assemble a
motivating vision, and make something new. In friendliness industry an administrator is
individual who handle all exercises and capacity for conveying the lodging and furthermore who
apportion the assignment to their workers (Cooke, 2012). There are different attributes of a
successful pioneer, a portion of the qualities are as per the following-
Have a positive attitude- An incredible Manager realize that they won't have a cheerful and
spurred group unless they themselves display an uplifting disposition (Cunningham, 2006). He
realize that in the event that he have an uplifting demeanor than he will reflect emphatically
towards his subordinate and laborers, so Manager inspirational state of mind is Important to
construct a powerful and vigorous condition in the association.
Responsibility- An extraordinary pioneer realize that with regards to their organization , work
put or what should improve the situation representatives. The best Manager don't come up with
any sort of reasons before representatives in the association (Dent, 2011). so pioneer must have
assume all liability with respect to their work and obligations in the neighborliness business.
Communication skill- A decent correspondence aptitude are fundamental for an incredible
pioneer. The best Manager should have the capacity to discuss obviously with the general
population around them. Pioneer ought to make a suitable arrangement of correspondence among
representatives at the work put.
1.3 Evaluation of correspondence process inside the association
In the accommodation business, correspondence is critical movement among the workers
for accomplishing association objective and destinations. Convincing correspondence expertise
are imperative in an inn paying little respect to the some staff individuals not being visitor
confronting. magnificent relational abilities upgrade visitor encounter as it passes on that you are

tuning in to your visitors, esteeming their criticism and passing on clear message. There are real
two sort of correspondence process utilized as a part of the friendliness business. in any case, in
this Marriott lodging there has been utilized the even correspondence process. not exclusively
does the staff need to discuss effectively with the visitor yet in addition with different offices
workers. a compelling correspondence brings about the immense comprehension of the direction
from directors among the staff part and furthermore utilized as a part of incredible
comprehension of the most recent innovation utilized by lodging. Flat correspondence is the
transmission of data between individuals, divisions, offices or units inside a similar level of
association chain of command. In inn industry , even correspondence diminishes misjudging
between the divisions dealing with a similar undertaking, in this way expanding proficiency and
efficiency (Elgar, 2010). In the Marriott lodging, flat correspondence encourages collaboration if
an undertaking requires assignment from various individuals or office. Flat correspondence
appropriate for this industry since supervisor needs to move the data in different division , and
also to visitor, clients, providers, and other part in the inn.
1.4 Analyses authoritative culture in the accommodation business
Corporation culture is an arrangement of shared suppositions, qualities and convictions
which administer how individuals carry on in the association. each association creates and keeps
up an exceptional culture , which gives rules and limits to the conduct of the individuals from the
association. Hierarchical culture is made out of different attributes that range in need from high
to low. each association have an unmistakable incentive for every one of these qualities which
consolidated , characterizes the hierarchical culture. In the neighborliness business supervisor
needs to make center around the representatives esteems convictions and qualities with the goal
that they can enhance the social condition of association (Genkeer and et. al., 2012). A viable
association have different attributes like advancement, meticulousness, accentuation on the
general population, collaboration, forcefulness, strength and so forth in inn industry hierarchical
culture can be enhanced by giving the correct preparing and improvement projects to their work
force. There are different changes that can influence the association to culture viably and
productively.
 Association culture can be enhanced by giving successful preparing and advancement
projects of representatives in the friendliness business.

 Higher specialist needs to make a suitable workplace where representatives can feel them
protected and agreeable.
 Supervisor needs to make center around the representatives clashes and try suitable
endeavors to determine them.
 Through arrange the social exercises and program in the association time to time for
stimulation of representatives.
 By giving a fitting inspiration and gratefulness, representatives can feels good in the
association.
 Association culture is construct just by the representatives so it has to hold them and
empower them by giving motivating forces and some other office in the organization.
TASK 2
2.1 Own management skill
Being a manager in the Hilton hotel I have assessed that I have various effective skills
and ability that support me in performing excellent within the organization. I have major
effective skill is my communication skill through which I can motivate, influence other people in
my personal life as well as professional life. I have ability to adopt changes that helps me in
performing in excellent manner within the company. In addition to this, I can also effective
leadership skill that help me in leading and controlling other team member at workplace. One of
the effective management skill is project management skill for grasp the scope and objective of
projects. I also used my knowledge and skill of management in the hotel for achieve determined
objective in effective and effective manner.
2.2 SWOT analysis
Strength
Being a manager in the Hilton hotel I have analyzed that my major strength is my
communication skill by which I can effectively communicate with customers as well as
subordinates. In addition to this, I am effective leader by which I can easily motivate, encourage
and influence my subordinates so as they can perform in more effective manner.
Weakness

I have also analyzed that my major weakness is my lack of knowledge about technology as I can
not operate computer and other technical equipment. In addition to this, my another weakness is
weak decision making through which I can not take quick decision regarding business.
Opportunity
I have opportunity to become a successful manager in the international hotel where I can utilize
my knowledge and skill regarding hotel management. I have another opportunity is to organize
my workshop regarding the personality development so as I can provide effective knowledge and
skill to other member in my team.
Threat
Long working hours within the hotel industry is major threat and there is very low salary of
manager position.
2.3 Set objectives and targets to develop potential
There are various objectives and targets so that customer service can be improved and en
effective team can be build up.
1.) Increasing Business: A manager should know his/her plans and strategies so that new
business opportunities can be identified. It’s the responsibility of manager to add customers to
Marriott and Hilton company (Levi, 2015). For attracting more customers, their preferences
have to be studied by organizing market research and also tourism service factors should be
enhanced to get a repeatable business. For example if any travel & tourism company hires a
person manager then he should know the implementation of strategies and marketing partnership
with hotel.
2.) Promoting efficiency in Teamwork: In order to attain goals of company, managers try to
build strong team. Jobs are done promptly if team members work as a unified unit. This can also
be done by welcoming their new and innovative idea and make then processing them.
3.) Meeting facilities: It should be ensured that facilities provided should meet the terms of
institutional policies and state laws. Many companies work strictly from the guidelines of
corporate management. Manager’s career goes in risk if travel & tourism industry do not meet all
requirements.
4.) Interactions should be increased: Interactions should be more between staff members and
guest as it helps in improving customer satisfaction. This task can be done by greeting

customers, asking those questions and detecting those customer service areas that need
enhancement. So interaction reduces complains of them.
TASK 3
3.1 Motivation and leading a team to achieve goals or objective.
As applied for the post of trainee manager, it is the responsibility to manage planning and
resource practices so that team remains motivated and regular improvement keep bringing
change in Marriott and Hilton companies. Engagement of the entire team is very crucial for
strong structural and cultural organization so that quality wise services can be delivered
(Cameron and Green, 2015). Following activities are required to lead and motivate team and
workforce:
Building a team: A talented and skilled team is required to perform required tasks so that target
standard of Travel Company can be achieved. This can be done by guiding the team in right
direction and conducting training sessions. Here most important thing considering views if every
individual. This whole procedure helps them to know their roles and responsibilities in a better
way. Every individual’s past experience, knowledge and skills are tested and then they are
enrolled so that a strong team can build up. A strong team is pillar of any organization that is
made by effectively communicating with team leaders, putting our viewpoint and understanding
others ideas.
Motivation: To increase the morale of team motivation is very important. Manager analyzes the
needs and importance of every individual so that team upgrades its personality level. Here
Maslow hierarchical can be considered which considers safety, social, esteem and physiological
demands. This improves decision making process for the development of salary structure, safety,
and position and working environment. Above all of this, Marriott and Hilton good performing
team is rewarded so that healthy and supportive working environment is developed in the travel
company. Confidence is the key motive to maintain discipline and performance level of
customers (Woodcock, 2017). Therefore these are the main features to be focused to motivate
and lead a team. I learned to appreciate another’s contribution and building strong interpersonal
relationships.

3.2 Managerial decisions that could support achievement of goals as well as recommendation for
improvement
To run and lead the retardant I have to make various functional and operational decisions
that could process the management in an effective manner. So to manage products and services
below given are some decisions that I have to make to achieve my desired goals in a period of
time.
Strategic Planning:
It is important for every organization to implement a plan after reviewing it for operational
activities. In this process, I will have the responsibilities of assigning roles and performing
activities. Past experience of organization will be reviewed by me and I will minutely identify
the issues which will affect its performance. These factors will be considered for proper
evaluation, communication, its monitoring and delivery of services. Besides this, customer
satisfaction level will be measured by me which helps to reach objectives in a more professional
manner.
Building Relationship:
Relationship between senior authority and staff plays an important role in small scale industries.
In this concept, decisions can be made by get together of staff and senior team members or
conducting meetings that aid to know value and behavior of the team members (Bolden, 2016).
This outcomes are achieved my providing support to peers and proper respect to coordinates.
Moreover, empowerment of staff members and coordination directly the performance.
Recommendations:
The management is seemed to have lacked control and right delegation of an authority. The
process of meeting objecting by Hiton and Marriott , crafting improvement in various processes
and management tactics needs to focus on the customer demand and offer proper training to
members. As they are lacking control over management so supervisors should gather data time to
time and resolve problem accordingly. On the other hand companies have customers to check
standard of services and products provided to them. But overall the working environment of
organization is good.

TASK 4
4.1 Own personal and managerial skills to support career development
As I thought to build me career in travel and tourism like Hilton this provides
many opportunities so that I can acquire higher position by participating in the culture of
organization and its processes (Kirillov, et.al., 2015). There are some activities which require
contribution of managerial skills and getting recognition from higher management. Below given
are some important major skills required for managerial practices:
Communication: I posses good communication skill in travel & tourism industry so that I can
make interaction with international and local visitors. My self evaluation tells that I am good in
non-verbal and non-verbal communication. These skills are critical part of professional and
personal development so that position is retained at workplace. But I have to learn other
languages also so that improvement should be seen in verbal communication level.
Leadership: To attain recognition and higher position in management, some leadership skills
have to be developed by a person. As I have completed many projects so I know the leadership
traits of a team and its proper management structure. This skill is my backbone through which I
can receive authority to create and implement decision and offers direction to other members
(Lussier and Achua, 2015). This skill is, mainly required by the manager for its sustainability at
workplace with available resources.
Time Management: In today’s era, time management plays a vital role in building and directing
somebody’s career. Travel and Tourism organization like Marriott and Hilton are more
concerned about their products which get delivered on fixed time and timely development so that
customer satisfaction can be reached by organization at right time. I am not perfect in this skill
and wants to sharpen it in both professional and personal context.
4.2 Review of career and personal development needs and development of future plan
To meet professional and personal objectives, I have to aim on my own strengths and
talent pool that are required for tasks and utilization of resources. To attain good position at
workplace, there should be improvement in each and every stage. I reviewed my communication
skill, leadership traits, adaptability and time management (Bryson, 2017). After reviewing I
found that my verbal communication needs some improvement while I have to learn time
management as these companies mainly focus on satisfying customer needs. For them, customer
is the first priority and they believe in delivering quality wise products at right time. Besides this

due to globalization standard of services have increased and for me it is necessary to adapt
changes to explore my own self. This main skill will help me to nourish my career in this field
personally as well as professionally. In this way I reviewed my own traits and skills to improvise
my career in better way. I have undertaken a proposed plan for future development:
Objectives Time Line Actions Taken
Communication 3 months Join communication classes
and taking part in
presentations
Team Building Skill 1 month Improve interaction skill by
working in practical
environment
Leadership 5 months Monitoring leaders and
reading online books (Too
and Weaver, 2014).
Time Management Skill Continuous Learning Reviewing from past
activities and joining better
courses that can bring change
in personality
Issue Management Skill Regular learning Observing and learning from
the mentors and other people.
Free of Stress 2 months Joining meditation sessions
and receiving support from
team members.
CONCLUSION:
So it is finally concluded that a person should focus its strengths and should always aim
for the best then only he can grab different opportunities and manage his career. Looking at this
report I have focus on many skills and other development areas so that I can achieve my goals
and objectives at right time in my life (Laudon and Laudon, 2016) My main areas that have to be
focused are leadership style, communication and time management. .