Developing Service Programs for Community Services: Analyzing Needs and Stakeholder Engagement

This assessment covers the development of service programs for community services, including analyzing statistical information, identifying client group factors, developing stakeholder engagement plans, and evaluating program objectives and satisfaction. It also includes a task to determine a community need based on statistical analysis. The output is in the form of a Word document.

Student Name: Nambaje Wellars
Student ID:E0906921
32508B/02 Knowledge Test – Short Answer Questions
E1141
Diploma of Community
Services
Module 2: Develop servic
programs
This is assessment 2 of 2.
1. Background/Overview
As a community services team leader or manager, you will be
required to
develop a good understanding of the needs of the clients you work
with and
the community in which they live.
Your role will often be responsible for analyzing those needs, and
then
Developing programs designed to meet those needs. Through
engaging and
consulting with all stakeholders, you will be able to analyze the
social and
cultural factors that impact on clients and ensure that service
delivery and
Programs take these into account.
Analyzing needs enables you to make justifiable decisions about the
Prioritization and delivery of services. Once a program is
implemented and
developed, it is essential to monitor and evaluate it by determining
the
outcomes and success of meeting the need.
2. Brief
The tasks in this assessment include:
 Analyzing statistical information to inform program
development
 Identifying the factors, effects, consequences and
experiences of different client groups
 Developing a stakeholder engagement plan to analyze
service needs
 Investigating the needs and issues of individuals
 Developing a program plan to address the identified need
 Identifying implementing, monitoring and evaluating
strategies
 Evaluating program objectives and program satisfaction
Deliverables
Please submit this assessment
in Word doc format.
To do list:
1. Write your name and
student ID at the top of thi
page.
2. Read the Background/
Overview and Brief sections o
this document.
3. For each question, read the
scenario before attempting to
answer the question(s) relatin
to it.
4. Complete each question by
answering in the spaces
provided.
5. Make sure you follow the
instructions regarding the
required number of words
(where indicated)
6. Save the Word document usin
the naming convention: your
student number_assessment
number.doc. For example:
“12345678_31135_01.doc.”
7. Upload your document in Ope
Space using the relevant
Assessment Upload link in this
Module.
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3. Questions/Task
1. Visit the website for the Australian Bureau of Statistics and browse their statistics tab.
Carefully select 1 of the sub-categories within the health, people or labour statistics.
Take the time to review the various categories and choose a group of statistics that
interest you. From these you will be required to determine a need and use it as the basis
of your program planning.
Reference the selected group of statistics and provide an overview of the key findings of
the statistics (100 words).
Example: The diverse cultures in a particular local government area where English is a
second language signify a need to develop culturally appropriate services for those
communities.
The crime record of victims in Australia shows of irrational measures taken to counter
different sorts of crimes experienced. With a relatively decreasing record of murder in the
country, it is vivid that there is an alarming increase in number of sexual assault. Therefore,
there are measures undertaken to reduce crimes but does not seem to stop all sorts of
crimes mentioned. This signifies that there is a need to undertake relevant measures to
stop all sorts crimes categorically. In this case, issues concerning sexual assault should be
capitalized on to ensure that the graph reads a dropping record. As well, other sorts of
crimes should not be left behind in this case.
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2. When planning and providing community programs, consideration must be given to the
broad social and cultural context in which our work is planned and practiced in industry.
By better understanding client groups and the issues that impact on their lives service
provision can be adapted to meet their individual needs.
Complete the table by identifying the factors, effects, consequences and experiences
different client groups may present with. You are required to put at least one point in
each of the rows and columns. An example has been provided.
Client social and cultural considerations for service planning
Client
Contributing
factors
(role of social
institutions in
policy decisions)
(Up to 25 words)
Impacts and
effects
(health and well-
being)
(Up to 25 words)
Consequences of
conditions
(what issues are
being faced now)
(Up to 25 words)
Experiences of
inequality
(personal role
and role in
society)
(Up to 25
words)
Homeless
person
Shortage of
available housing
Lack of employment
opportunities
Unable to afford
food
Unable to gain
and maintain
employment
Person with
disability
Lack of required
medical attention
and necessary
care especially
when the
condition is critical
High level of
dependency due to
inability to depend
on themselves or
provide for the
others
Unable to seek
employment in the
areas they have
skills for
Disadvantaged
when it comes
to employment
due to their
disabilities
Long-term
unemployed
 Lack of
enough
education
resulting in
less or no
required
qualifications
for the job
 Lack of
enough
employment
opportunities
for the willing
workers
 High level of
insecurity in the
society due to
rise in crimes
 Poor sanitation
in the society
 High
dependency
level
 Inability to
provide for the
family
 High level of
dependency
Unable to meet
the minimum
qualities of a
standard life in
a long time both
for them and
their families
Mental
health
consumer
 Lack of
required
medical
attention
 Drug abuse
resulting in
mental issues
High expenses from
medical
expenditures and
carers. As well,
there is violence
related to some of
these people
Lack of reliance on
the family and the
society.
Unable to
acquire a job at
all due to their
disadvantaged
condition
Elderly
person
Lack of proper
care from the
family or medical
attention required
High expenses from
the carer and high
dependency since
they cannot rely on
Financial constraints
due to high
expenses and a lot
of attention as well
No longer able
to provide for
the family like
they used to
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themselves as medical
increments previously
Carers
Lack of an
otherwise or due
to lack of financial
abilities to hire a
professional carer
Lack of enough time
to work or do other
activities that are in
their normal
schedules
Financial constraints
– when the carer is
not earning, they will
not be able to
provide financial
requirements
obliged to
 Unable to
acquire
alternatives
for the
carer
 Unable to
maintain a
job due to
the ‘carer’
tasks
demands
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3. When determining the types of programs that will support the community an analysis of need is an essential first step.
Complete the table to develop a Stakeholder Engagement Plan that provides a framework for engaging stakeholders in participating in
services and having input into their service needs. You are required to put at least one point in each of the rows and columns.
Stakeholder Engagement Plan
Stakeholders
Engagement
Strategy
(Up to 25
words)
Communication
channels
(Up to 25 words)
Collaboration
methods
(Up to 25
words)
Opportunities
for integrated
participation
(Up to 25
words)
Potential
barriers to
participation
(Up to 25
words)
Mechanisms
to overcome
potential
barriers
(Up to 25
words)
Potential
service
partnerships
(Up to 25
words)
Resources
required
(including
financial,
human and
physical)
(Up to 25
words)
Timeframe
(Up to 25
words)
Client
Involve in
decision
making and
all functions
that are
relevant to
them
E-mail, word of
mouth, phone
calls and letters
Collaboration
by leaders –
leaders are
selected
amidst to
represent
according to
the provided
aspects
Always
available – the
clients can be
allowed to
participate in
apparently all
situation since
they are a
major team
Time
Availability
Finance
Poor
communication
Prior planning
Scheduling
Communication
Budgeting
Other
companies
Government
Friends
Finance
Human
resources
Three
times a
week
Community Communicate
al decisions
made and all
updates
relating to the
social and
other aspects
concerning
them
Social media,
advertisements,
Emails, Posters,
word of mouth
and use of
messengers
Collaboration
by interest –
this is based
on the
willingness to
participate
rather than the
ability. The
community will
collaborate as
per their
interest
When
community
contribution is
required, when
there is
information to
be channeled
to the
community and
when the law
requires that
they be
Poor
communication
Finance
Poor planning
Disagreements
Prior planning
Scheduling
Communication
Budgeting
Non-
governmental
organizations
Other
companies
Government
Finance
Physical
resources
Two times
a week
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integrated
Other
Services
and
Networks
Inform them
of the major
decisions
made that are
not private
Emails,
publications,
letters and social
media
Collaboration
by chance –
the community
members are
given equal
opportunities
without
determinants
of the skills
and availability
or any other
aspects
When there is
important
information
that concerns
them or that is
important as
far as they are
concerned
Poor
communication
Availability
Poor planning
Prior planning
Scheduling
Communication
Budgeting
Government
Related
companies
Technology
Finance
Whenever
required
Colleagues
Inform and
engage them
in major
activities as
well as
motivating
them in all
means
available
Word of mouth,
email, memos,
use of leaders
and direct
communication
Collaboration
by acuity –
leaders are
selected
according to
skills that are
possessed.
They are
placed in
groups
according to
the skills they
have
When there
are tasks that
need to be
undertaken by
specifical
people with the
required skills
and when the
colleagues are
members of
the other listed
stakeholders
Poor planning
Poor
communication
Lack of enough
time
Lack of enough
finances
Prior planning
Scheduling
Communication
Budgeting
Outsourcing
Other
companies
Government
Human
resources
Finance
technology
Everyday
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4. For each of the 4 stakeholders create:
 2 questions each for clients and the community to clarify their health and well-being
 2 questions each for other services and networks and work colleagues to identify
clients’ diverse and multi-faceted needs and issues.
Stakeholder Clarifying health and well-being of individuals (10-50 words each)
Client
1. When is the last time you had a medical checkup?
2. Do you have a history of sexually transmitted disease?
Community
1. How often is there disease outbreak in the area you live in?
2. Have you experienced any infection in the last 6 months?
Stakeholder Investigating needs and issues of individuals (10-50 words each)
Other
Services and
Networks
1. What qualifications make you fit for this post?
2. Do you have past experience for this major?
Work
Colleagues
1. What is your highest level of education?
2. How much experience do you pertain?
5. Analyse the statistics of your selected Australia Bureau of Statistics (ABS) health, people
or labour subtopic. Using this information determine an individual, group or community
need.
Provide a justification (based on your statistical analysis) of why you have determined
this need (100 words).
Basing on the Crime and Justice information under Domestic violence, it is evident that
there is an alarming need for security. Importantly, this is based on a given individual in the
community, women. The sexual assault seem to be a pressing issue which unfortunately
seems to increase as time moves on. Basing on the information, the security seem to have
been improved. Sadly, the security does not seem to cater to the sexual assault problems.
The reason I selected this is because when other crimes seem to reduce, sexual assault is
in the rise. Interestingly, there seem to be a wanting gap due to the unproportional
information provided.
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6. Plan the development of a program to address the need. Give the program a name,
describe the program, and develop three (3) program objectives. Complete the whole
table on the next page to develop a project plan.
Suggestions could include:
 Mental health promotion
 Playgroup for young parents
 Recreational activities for people with disability
 Weekly luncheons for homeless people
 Recognising the role of carers
 Lobbying for a skate park
 Job seeking skills for long term unemployed
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Program Plan Template
Program name: Integrating the disabled in the community Program description: Ensuring that the disabled are given the care and attention
they deserve.
Objectives
(What are the
overall aims of the
program?)
(10-50 words)
Strategies
(How are you
going to achieve
the objectives?)
(10-50 words)
Resources
required
(Identify financial,
human and
physical resources
needed)
(10-50 words)
Potential sources
of funding
(Identify any
government or NFP
funding options
available?)
(10-50 words)
Stakeholder
consultation
(How are you
going to facilitate
input into the
program?)
(10-50 words)
Person
responsible
(Who has
overall
responsibility
for the
strategies?)
(10-50 words)
Roles of personal
responsible
(What are their key
tasks?)
(10-50 words)
Potential impacts
on service
delivery
(Identify relevant
policies,
standards, codes,
regulations, and
legislation)
(10-50 words)
Timeframes
(10-50
words)
1.
Appreciate
people with
disabilities
Conduct
games
involving the
disabled
Judges
Finance
Athletes
Government
funding
Non-
governmental
organizations
Well-wishers
Approval of the
schedule
Financial
contribution
Other
Services and
Networks
Organize the
games, how
they will be
played and the
rewards and
forms of
rewarding
These games
will be standard
and practiced
fairly
8 hours
2.
Raise funds to
sustain and pay
medical bills for
the disabled
Conduct a
fundraising
event
Finance
Physical
resources
Ceremony
leaders
Government
funding
Non-
governmental
organizations
Well-wishers
Government
approval
Financial
contribution
Client
Organize the
schedule, how
the protocol will
be and how the
funds will be
collected
There will be
no any form of
corruption
allowed in the
fundraising
8 hours
3.
Educate people
on disabilities
and how to
handle people
with disabilities
Conduct a
seminar for the
disabled and
the community
at large
Psychiatrists
Doctors
Carers
Nurses
Government
funding
Non-
governmental
organizations
Well-wishers
Invitation of
major leaders
Financial
contribution
Client Invite the major
educators, what
they will talk
about and the
topics to cover
No other
agendas e.g.
politics will be
allowed in the
seminar
7 hours
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7. Based on the program plan you have developed in question 6 above, give consideration as to how it will be implemented, monitored and
evaluated. Complete the table by providing two strategies to assist with each of the following:
 support requirements
 objective monitoring
 risk and sustainability monitoring
 resource monitoring
 feedback monitoring
 evaluation measures
Strategies
Support requirements
(How are you going to
communicate program information
and determine training needs for
program implementation)
(10-25 words)
Objective
monitoring
(How are you going to
check the program is
achieving objectives?)
(10-25 words)
Risk and sustainability
monitoring
(How are you going to
identify and address issues
and maintain service
delivery?)
(10-25 words)
Resource monitoring
(How are you going to check
the use of financial, human
and physical resources
against what was planned?)
(10-25 words)
Feedback monitoring
(How are you going to
seek feedback from all
stakeholders?)
(10-25 words)
Evaluation measures
(How are you going to
determine and measure
the success of the
program?)
(10-25 words)
1. Job specification Continous review Thorough training Auditing Through questionnaire Through a set standard
2. Shortlisting Setting constant
standards Setting goals Budgeting Through ratings Benchmarking
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8. Programs may need to be modified because of social and cultural factors impacting on clients,
continuous improvement, changing policy and budgetary framework, a change in legislation,
change in government, loss of project funding, poor participation etc. Identify a potential
contingency and describe how you would modify your project as a result of the contingency
(approximately 100 words).
Potential contingency: Misuse of funds – Misuse of funds designated for the program will
result in its failure
Modifications to program:
(approximately 100 words)
To avoid misuse of funds, it is advisable to keep in mind that all
processes must be transparent. Therefore, it is necessary to work
with people who are not corrupt or greedy. As well, it is important to
provide a receipt of any transaction conducted and a proof of
transaction followed with the fund balance. Usage of funds must be
approved by several top members to avoid misuse and squandering
of finance. By so doing, this will guarantee that there is no misuse of
funds at all.
9. Develop an evaluation survey (containing at least 5 questions) that could be completed by clients
to assist you in evaluating the success of the program objectives (25-50 words each).
1
. What is the end goal?
2
. What time should the program take?
3
. What resources does the program require?
4
. What is the structure of management of the program?
5
. Is the budget designated enough for the program?
Develop a rating survey (containing at least 5 questions) that could be completed by clients to assist
you in evaluating their level of program satisfaction (25-50 words each).
1
. What are your prior experiences regarding the program?
2
. What are your aims regarding the program?
3
. What is your availability?
4
. Will you conform to the listed policies and procedures?
5
. What is your end goal as far as the program is concerned?
References
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Higashida, M. (2017). The relationship between the community participation of disabled youth and
socioeconomic factors: mixed-methods approach in rural Sri Lanka. Disability & Society,
32(8), 1239-1262.
Statistics - Domestic Violence. (2018). Retrieved from Australian Beaureu of Statistics:
http://www.abs.gov.au/ausstats/abs@.nsf/mf/4510.0
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4. Assessment Rubric
Below is a rubric that determines whether your answers and knowledge are satisfactory or
unsatisfactory.
To be deemed satisfactory, and to pass the assessment, you must complete the requirements
for the column that is titled ‘Satisfactory’.
It is advisable to read the rubric for the question you are answering to determine if you have
fully answered the question to the correct standard.
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32508B/02 E1141-CHC52015 Diploma of Community Services
Criteria Satisfactory Not yet satisfactory
Question 1 The student is able to adequately
reference the selected group of
statistics and provide an overview of
the key findings of the statistics.
The student is not able to adequately
reference the selected group of
statistics and provide an overview of
the key findings of the statistics.
Question 2 The student is able to adequately
complete the table provided by
identifying the factors, effects,
consequences and experiences
different clients may present with,
putting at least one point in each of
the rows and columns.
The student is not able to adequately
complete the table provided by
identifying the factors, effects,
consequences and experiences
different clients may present with,
putting at least one point in each of
the rows and columns.
Question 3 The student is able to adequately
complete the table to develop a
Stakeholder Engagement Plan that
provides a framework for engaging
stakeholders in participating in
services and having input into their
service needs.
The student is not able to adequately
complete the table to develop a
Stakeholder Engagement Plan that
provides a framework for engaging
stakeholders in participating in
services and having input into their
service needs.
Question 4 The student is able to adequately
create 2 questions each for clients
and the community to clarify their
health and well-being
And
The student is able to adequately
create 2 questions each for other
services and networks and work
colleagues to identify clients’ diverse
and multi-faceted needs and issues.
The student is not able to adequately
create 2 questions each for clients
and the community to clarify their
health and well-being
And/or
The student is not able to adequately
create 2 questions each for other
services and networks and work
colleagues to identify clients’ diverse
and multi-faceted needs and issues.
Question 5 The student is able to adequately
provide a justification (based on their
statistical analysis) of why they have
determined a particular individual,
group or community need.
The student is not able to adequately
provide a justification (based on their
statistical analysis) of why they have
determined a particular individual,
group or community need.
Question 6 The student is able to adequately
plan the development of a program to
address the identified need, giving
the program a name, describing the
program, developing 3 program
objectives and completing the table
provided.
The student is not able to adequately
plan the development of a program to
address the identified need, giving the
program a name, describing the
program, developing 3 program
objectives and completing the table
provided.
Question 7 The student is able to adequately
give consideration as to how the plan
they have developed will be
implemented, monitored and
evaluated, completing the table by
providing two strategies to assist with
each of the points listed.
The student is not able to adequately
give consideration as to how the plan
they have developed will be
implemented, monitored and
evaluated, completing the table by
providing two strategies to assist with
each of the points listed. .
Question 8 The student is able to adequately
identify a potential contingency and
describe how they would modify their
project as a result of the contingency.
The student is not able to adequately
identify a potential contingency and
describe how they would modify their
project as a result of the contingency.
Question 9 The student is able to adequately
develop an evaluation survey
(containing at least 5 questions) that
could be completed by clients to
assist them in evaluating the success
of the program objectives
And
The student is able to adequately
The student is not able to adequately
develop an evaluation survey
(containing at least 5 questions) that
could be completed by clients to
assist them in evaluating the success
of the program objectives
And/or
The student is not able to adequately

5. Units of Competency
This assessment contributes to the overall competencies for the following unit(s) of competency:
CHCDEV002 Analyse impacts of sociological factors on clients in community work and
services
CHCCCS007 Develop and implement service programs
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