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E1141 Diploma of Community Services Module

   

Added on  2020-05-16

13 Pages3032 Words736 Views
Student Name:Student ID:32507B/03 Knowledge Test – Short answer questionsE1141 Diploma of Community ServicesModule 1This is Assessment 3 of 31. Background/OverviewAustralia is an increasingly multi-cultural and multi-lingual diversesociety. In order to communicate effectively and understand the changing needs of clients, community service workers need to have a comprehensive understanding of diversity and communication.Community services workers who are currently in the sector should be aware of diversity, however, it is the responsibility of managers and team leaders to develop, manage and promote diversity through effective communication strategies.2. BriefIn this assessment, you will demonstrate the knowledge required to develop workplace diversity and communication strategies to meet organisational objectives. This will include the ability to identify legal and ethical requirements, the relevance of stakeholders, both internally and externally, and the need to employ a range of different strategies to meet those needs. Your answers will require you to demonstrate you have considered the potential outcomes and impacts of your communication and diversity protocols.Some of the questions in this assessment have multiple parts to the them, so please make sure you answer all the parts and pay attention to the numbers of examples required (where indicated) and the required word counts (where provided).DeliverablesAnswer the questions, complete the tasks in this document and submit it.To do list:1.Write your name and student ID at the top of thisdocument.2.Read the background/overview and brief sections of this document.3.Read the questions and answer in the tables provided or where it is displayed 'click here and type your answer'.4.Save the Word document using the naming convention: [your student number]_[assessment]_[assessment number].doc. For example: “12345678_31135_01.doc.”5.Upload your document in Open Space using the relevant Assessment Upload link in this Module.6.Use the assessment rubric (at the end of the document) to provide a guide to the assessment criteria. 32507B/03 E1141 - CHC52015 Diploma of Community ServicesPage 1 of 10

1.Determining the communication needs of a diverse staff and clientsAs an organisation, it is common to liaise and/or work in partnership with different stakeholders and other service providers within your local community to enhance service delivery for both clients and staff.Prior to communicating any information about your service and to clients who engage with it, you must be aware of your organisation’s processes, reporting hierarchy and your legal and ethical requirements must be considered. a)In the table below, provide one example for each of the legal and ethical requirements listed that may prompt your organisation to access external sources. Identify the relevant stakeholder/s to fulfil this requirement. We have provided an example.Legal and ethicalrequirementsExample (25 words)Stakeholder/sExample: Clients’ rightsClient is not satisfied with the service and wishes to make a complaint.Ombudsman Confidentiality of client informationInformation of a client leaked out without any legal permission neither with the consent of the client and is not happy with the same Office of the Australian Information Commissioner (OAIC)Equitable access to servicesClient not allowed access some services without any genuine reason as to why not to yet others arefreely accessing the same.Australian Councilof Social Service (ACOSS).Duty of careEmployee not granted protection by the employer while in the field from an unruly community.OmbudsmanMandatory reportingAny concerns of child abuse such as child sexual abuseCommunities Child Protection and Family supportInformed consentThe professional starts to obtain information from the patient without first disclosing appropriate information to a competent patient so that she/he can make a voluntary choice to accept or deny theprocess/activityWestern Australia Health (WA)32507B/03 E1141 - CHC52015 Diploma of Community ServicesPage 2 of 10

b)In order to show respectful workplace diversity, there are various types of communication needs that are required in a community services organisation. With reference to the diversity of the staff and local community, in the table below identify three (3) types of internal or external communication needs, that could result in competing or conflicting interests. In the next column, describe why it is a competing or conflicting interest.We have provided an example.Internal or externalcommunication needDescription of potential competing/conflicting interests(10-25 words)Example: Celebrating Christmas Not all cultures celebrate Christmas. How can we include these cultures? Relational relationshipsSome cultures can freely associate or marry from their extended relatives while others may not only marry but cannot relate freely. CompetitionTwo communities or cultures may have competing ideas/activities that can hamper cooperation such as farming and pastoralismType of food servedSome types of foods maybe considered unfit for consumption by other cultures and at the same time fit by others.c)Communications within the workplace are required to keep staff updated of all policies and procedures.Based on the diversity of the CareShore staff profile, consider cross-cultural communication strategies. In the table below, provide three (3) types of communication strategies that could be used to share information and justify the selection of each method.Provide three examples.Communication strategy orimprovementJustification of strategy (20 words)1.Verbal communication strategy (oral and verbal)This method is faster and takes less time to explain a point. It also allows staff to express their feelings freely thus enhancing comprehension.2.Non-verbal communication strategyThis method can be used with those who have various disabilities such as the deaf. The use of visual cues also helps to enhance understanding by deepening the impression.3.Visual communication strategyThis method can also be used to seek attention and provide documentation. Various communication through visuals such as electronic newsletter can also be used by the HR at the workplace to comply with safety laws.d)Describe the communication channel(s) or communication mediums that could provide the greatest audience reach (50 words)32507B/03 E1141 - CHC52015 Diploma of Community ServicesPage 3 of 10

One is the use of employee app. An internal communications app is the best non-desk communication approach that combines most of the advantages of traditional channels and promises to be a powerful mobile employee communication method. The staff can get any updates while at work or not and can respond appropriately. Secondly, the creation of a social media group where all employees are members can also be a great channel of communication. All updates and discussions can be accessed through this group. 32507B/03 E1141 - CHC52015 Diploma of Community ServicesPage 4 of 10

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