Organizational Behavior: Recruitment, Leadership, Conflict and Stress at Domino's Pizza

This case study discusses the recruitment process, leadership styles, conflicts and stress management at Domino's Pizza. It provides recommendations for effective techniques to manage conflict and stress related to communication challenges of the culturally diverse workforce.

Running head: Organizational behavior
Organizational behavior
2018

Organizational behavior
Table of Contents
Introduction.................................................................................................................................................3
Part A (Team and recruitment)....................................................................................................................3
1. Factors that influence group effectiveness to create list of team members..........................................3
2. Three selection methods for organization and applicants....................................................................4
Part B (Culture and Leadership)..................................................................................................................5
1. Leadership style to manage workforce and to achieve organizational effectiveness............................5
Part C (Conflict and Stress).........................................................................................................................7
1. Nature of conflict in an organization creates stress..................................................................................7
2. Recommendation to effective techniques for managing conflict and stress related to the communication
challenges of the culturally diverse workforce............................................................................................8
Conclusion...................................................................................................................................................8
References...................................................................................................................................................9
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Organizational behavior
Introduction
The primary objective of this case study is to provide a brief overview about the culture,
recruitment process and leadership styles of Domino’s pizza. Domino’s pizza is an American
company which was incorporated in 1960. The company provides various food products to the
customers across the world (Dominos, 2018). The paper outlines that how the firm selects the
candidates for performing roles and responsibilities effectively. The paper discusses that how the
firm is using leadership styles to achieve organizational effectiveness and efficiency. The nature
of group conflicts and potential impacts on team and organization also has been discussed in the
task. At the end, some recommendations have been presented to manage and handle the issues
and conflicts at the workplace.
Part A (Team and recruitment)
1. Factors that influence group effectiveness to create list of team members
There are various factors that affect group effectiveness and selection of dominoid have been
detailed below.
Communication: It is an effective and significant factor that influences the group effectiveness
while creating a team in the organziation. A communication has to be strong and effective, as an
effective communication helps in developing an effective team. In order to understand the
desired goals of the company communication becomes a tool in between the group while
communicating with its members. It is seen as an influencing factor in related to organizational
behavior as it helps in strengthening the relationship between the employees.
Team Size: While creating a list of team members for a particular group it are very necessary to
understand and evaluate the number of members that a group involves in it. Team size plays a
significant role in Domino’s pizza to motivate and encourage the people towards the attainment
of goals and objectives. A group at Domino’s pizza includes employees according to the
requirement (Levi, 2015).
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Organizational behavior
Stability: While preparing a team the most important factor that the company keeps in mind is
the stability of the employee. Stability helps the company to increase and enhance the moral and
loyalty of the employees and customers as well (Wheelan, 2014).
Previous Success and Shared Goals: In order to make an effective team the organization
focuses on the success and shared goals of the employee in the past. This help the Domino’s
pizza in making the mind about the kind of services employee will give for the organization’s
welfare and progress. Analyzing the previous success and goals of the employee makes easy for
the organization to make a team according to the employees' is interest and choice (Krueger,
2014).
The criteria that Domino’s pizza follows to select the dominoid include these above mentioned
factors. All these factors help in influencing the group and making it effective while creating a
list of team members. It is important for a dominoid to have effective and humblest
communication skills while giving services to the customers. When it comes to team size a group
of not more than 5 to 6 people is necessary in a team. An employee must possess a high degree
of stability in order to make the group effective and efficient. Also the previous success and
shared goes on the employee helps the organization in choosing the right dominoid at the right
place in Dominos. Apart from this, the organization also focuses on the skilled, talent and
communication skills of the candidates to attract and select the applicants for serving the
products and services at international level (LePine et al, 2008).
2. Three selection methods for organization and applicants
There are various selection methods can be used by Domino’s while recruiting and selecting the
applicants, some of the methods are discussed below.
Application forms: The application form is the first selection method for any organization given
to its employees to fill the position. The form contains the basic information of the employee and
the abilities to highlight in the form in order to influence the organization. The application forms
provide an idea to the organization about the employee and gives brief introduction about the
employee. The forms include factors such as name of the employee, age of the employee,
experience of the employee, etc. The form is in the form of a piece of paper the employee is
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Organizational behavior
asked to fill before being hired in the organization. It is significant method that is used by the
company while appointing the applicants (Bellingham and Bybee, 2012).
Telephone interviewing: Telephonic interview becomes the selection method for the
organization over a wireless medium i.e. through telephone. The interview takes place over a
telephone for about 30 minutes where the organization analyses the confidence, loyalty and
confidence of the employee and their capability to handle people and their questions. Telephonic
interviews become an easy access for the organization to select its employees within a short
period of time. It becomes an easy access for the applicants also as it minimize their distance
only by taking an interview over call which becomes convenient for them (Chandrashekar and
Sahin, 2014).
Testing: The third selection method for any organization is testing. It is crucial and vital method
for selecting any candidate in the organization. In this method, the applicant is analyzed
thoroughly on the basis of practical as well as theoretical knowledge. Testing also provides the
way to organization in checking the capability of the employee by putting the person in a field
work and observing the qualities of the employee in handling the work effectively (Kluemper
and Rosen, 2009).
At Domino’s pizza, the top management uses all these methods to attract and retain the candidate
at the workplace for performing roles and duties (Flamholtz, 2012). The applicant is asked to fill
the form of requirement and is analyzed on the basis of their capability of handling each and
every situation in an appropriate way. The skills of the applicant, i.e. the dominoid are observed
on the basis of, their way of treating people and their manner of being humble towards them
(Phillips, 2012).
Part B (Culture and Leadership)
1. Leadership style to manage workforce and to achieve organizational effectiveness
There are number of leadership style that is being followed at Domino’s pizza to manage its
workforce. One of the most important styles followed by the organization is team based
leadership style. Team based leadership style helps in choosing an effective team to work for the
organization of different parts. A team is organized including dominoid of common interests.
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Organizational behavior
The dominoids with common interest are put in one team for the welfare and interest of the
business. This style therefore helps in managing the workforce by putting employees in their
interest. This helps the company in not losing its employees and performs better. The style of
leadership followed by domino’s pizza includes Strategic Leadership Style. The strategy
involves knowing the taste of the customers and serving them according to their needs by also
implementing good strategies that can create profit for the business. It sets the target before
implementing the strategy and approach. Domino’s pizza uses these leadership styles to run its
business effectively without involving into conflicts that are generally seen rising in the
organization. Team based leadership makes the relationship between its employees strong and
strengthens the relationship of their dominoids. The company is seen working on a large scale
and hence strategic leadership style also becomes an important part of the business that is seen
followed (Lee, 2008).
Leadership style will motivate the employees and will encourage them to work effectively for the
welfare of the organization. It helps in transforming the overall culture of the business in a
smooth manner. Leaders provide a platform to the employees to keep their opinion and express
their views. The styles of leadership teach them to work in a planned manner to achieve
organizational goals and targets (Ravichandran and Mishra, 2018). It helps the organization to
build the business in a systematic manner by teaching the values to its employees. Leaders make
the employees self sufficient and fill them with motivation. This helps them in putting their
efforts to make the business grow and flourish on the large scale. It helps in achieving
organizational effectiveness with a qualitative approach. With its increasing graph it also
increases the performance of the employees. Leaders of the company do not make the employees
feel alone and share their burden. This helps in making the organization effective and proactive.
These styles enable the organization to think on the matters and avoid the upcoming problems
that might occur in future with the help of its employees. The leaders work as an advisor to the
employees at Domino’s pizza and help them at every level of business (Scheel and Gockel,
2017).
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Part C (Conflict and Stress)
1. Nature of conflict in an organization creates stress
The conflicts and disputes rose in the organization like Domino’s pizza creates stress in the
business and spoil the environment of the company. It creates disloyalty in the hearts and its
members. This also makes dominoids less interested to perform work and task. The conflicts in
the business become the reason for the loss that companies have to incur. The employees start
feeling distressful and unwilling to work in such an environment. These disputes are raised
because of the improper functioning of the business and sometimes because of the employees
criticizing each other (Park and Kim, 2016). The company therefore has to suffer on larger
aspects because of it. These conflicts become a sense of obstacle and barrier in running the
business. It serves as a challenge to the company to come out of these disputes and make the
company grow faster and effective. These disputes although teach the Domino’s pizza to handle
such challenges and plan strategies to avoid them in future. The conflicts in the organization are
results of lack of interaction, miss understanding, or unfair practices. These practices develop
stress in the environment and add disgrace to the company’s value. Nature of conflict in the
organization therefore creates stress and dissatisfaction among the workers. The development of
stress in the business disturbs the working of the organization (Denison et al, 2012).
Potential impacts on individuals, teams and organization
The impacts of these conflicts can be seen on individuals, team and the organization respectively.
On individual, the impacts could be seen on such a level that they start leaving the job. They are
trapped in the pain of stress and make it ineffective for business to run. They do not enjoy
working in such type of environment and hence this ultimate makes brings losses to the business.
The impacts results in leaving employees in dilemma whom to listen and support.
The impacts are highlighted on the teams working in organization. As the employees starts
leaving the team breaks. This becomes problematic for the company to run its business and grow
efficiently. This also affects the functions and operations of the firm effectively. This makes it
difficult to achieve the target and goals (Flamholtz, 2012).
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The organization has to suffer on a larger basis as compared to any other element. The impact of
these conflicts is lack of achieving the target and desired goals. The organization becomes a
failure in achieving the goals of the business (Anguelovski, 2015).
2. Recommendation to effective techniques for managing conflict and stress related to the
communication challenges of the culturally diverse workforce
In order to manage conflicts and issues, Domino’s pizza can look for employees, train them, and
teach them the lessons of avoiding miscommunication by interacting and communicating with
their superiors and sharing their problems which can lessen their burden. The organization must
encourage its leaders to conduct business functions and activities to a large extent. The
challenges of the organization that create stress in the business become impractical and hamper
the growth of the company. In order to avoid these stressful matters, the employee must interact
and communicate with each other. This reduces the chances of miscommunication and clears the
minds of others. It is also recommended that the company must listen to the opinion of each and
every individual. The organization can also set target in front of its employees to achieve their
goal on time. The organization must include a award and reward policy to encourage its
employees. These recommendations make the company follow a proper way of doing business
and managing each and every activity effectively with the help of the organization. It allows the
company to resolve matters of business and its employees and maintaining a track about the
happenings of business. Proper recommendations must be followed in order to manage the
conflicts of the culturally diverse workforce. In addition, the top management should maintain
strong relationship with employees to make happy them at the workplace.
Conclusion
It is concluded from the given case study that team and recruitment process plays a significant
role in growing and surviving business internationally. Domino’s pizza also follows effective
and unique leadership styles in the workplace to motivate the workers effectively. Effective
strategies and approaches are being used to reduce and prevent the stress, conflicts and issues.
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