Employability Skills Assignment - Travelodge firm

Employability Skills

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P 1.1: Develop a set of own responsibilities and performance objectives.............................1
P 1.2: Evaluate own effectiveness against defined objectives...............................................2
P 1.3: Make recommendations for improvement...................................................................3
P 1.4: Review how motivational techniques can be used to improve quality of performance.3
TASK 2............................................................................................................................................5
P 2.1: Develop solutions to work-based problems.................................................................5
P 2.2: Communicate in a variety of styles and appropriate manner at various levels............5
P 2.3: Identify effective time-management strategies............................................................7
TASK 3............................................................................................................................................9
P 3.1: Explain the roles people play in a team and how they can work together to achieve
shared goals............................................................................................................................9
P 3.2: Analyse team dynamics..............................................................................................11
P 3.3: Suggest alternative ways to complete tasks and achieve team goals.........................12
TASK 4..........................................................................................................................................13
P 4.1: Tools and methods for developing solutions to problems.........................................13
P 4.2: Develop an strategy for resolving problem of labour turnover.................................15
P 4.3: Evaluate the potential impact on the business of implementing the strategy............16
CONCLUSION..............................................................................................................................17
REFERENCES..............................................................................................................................18
APPENDIX....................................................................................................................................20

INTRODUCTION
Employability skills are the set of skills, attributes and knowledge of a particular field in
the individuals for ensuring that they are effective within the work place and can perform their
work effectively. These skills are very essential for getting the work or job. These skills are also
important for employees to contribute their maximum efforts in accomplishing the mission of the
firm. The company taken in this assignment is Travelodge which is providing hospitality services
to their clients. The company was established in 1985 at England UK. This report will determine
the responsibilities and performance objectives of the HR manager of the taken firm. Also,
interpersonal and transferable skills will be developed in this report for effectively
communicating with employees of various level in a variety of styles. This report will further
evaluate the dynamics of working with others in a team along with some alternative ways to
execute tasks.
TASK 1
P 1.1: Develop a set of own responsibilities and performance objectives.
Own responsibility and performance objectives are mostly concerned with the self
evaluation. It is often refereed as the capabilities and skills of individuals to provide valuable and
desirable results. As a manager of Travelodge, I need to perform my responsibilities in an proper
manner for enhancing the profitability and productivity of the company. In Travelodge, manager
is responsible for planning, coordinating, staffing, organising etc. Also managers needs to
manage the various activities of different operation and process in an organisation (Andrews and
Russell, 2012). Some responsibilities and performance objectives are given below for manager of
Travelodge.
Own responsibilities
Time management: This is a major responsibility for managers through which they can
execute their work on timely basis. As a manager in Travelodge, I needs to manage my time
effectively so that I can deliver better results and outcomes in a timely manner. Through this, I
can achieve my goals and objectives in the given time period.
Communication with staff: This is also an important aspect for the managers. The
mangers needs to communicate with their employees effectively for determining their issues and
problems. As a manager of Travelodge, I needs to maintain good communication with my peers
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for effectively engaging with them. Through this, me and employees can share the ideas and
opinions with each other.
Performance objectives
Identify strengths and weaknesses: As a manager of Travelodge, I needs to identify the
weakness and strengths of employees for further improving them to enhance my working
efficiency and performance. When these weakness and strengths are identified, then I can work
to improve them for enhancing the productivity of the company as well as to increase my skills
and knowledge. These strengths and weaknesses can be determined only by effectively
communicating with the employees.
Discover ways to improve performance: As a manager of Travelodge, i needs to discover
new ways for improving the performance and productivity of employees and of mine. These can
be improved by training and development sessions. Even I can take attend classes and seminars
for improving the performance of me and the employees of firm. Also through, time
management, performance and efficiency of the workers and of me can improve when the
deadlines are met in proper manner.
P 1.2: Evaluate own effectiveness against defined objectives
I had above provided the responsibilities and objectives for Travelodge as a manager. It is
very important to evaluate the effectiveness of the defined objectives for enhancing my
capability and skills. It is very important to adapt to the changes and to be flexible in terms of
time. I needs to manage my time properly so that I can execute the assigned work on time. I also
needs to maintain a diary for knowing the deadlines and other important dates on priority basis.
As a manager of Travelodge, I also needs to improve my communication skills for properly
conveying the information to employees. I needs to improve listening skills as I take judgements
without listening the whole thing. My confidence level also needs improvements through which I
can properly give the presentation to the employees and my peers. I need to avoid the time
wastage during the work for increasing the efficiency. Also I needs to implement effective
strategies through the evaluation of effectiveness of my defined objectives. A traffic light skills
audit plan has also been prepared for providing own effectiveness against defined objectives in
the appendix.
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P 1.3: Make recommendations for improvement.
Some of the recommendations for improving the performance and efficiency are as
follows:
 As a manager of Travelodge, I need to improve my time management skills by specifying
the deadlines to the assigned work. Also I needs to avoid the wastage of time when
executing my work. Also I needs to use a diary for keeping the record of deadlines and
important work.
 I also needs to communicate with employees effectively for motivating and encouraging
them. My communication skills lacks sometimes due to which I am not able to listen to
the speaker effectively. I also needs to improve my confidence for effectively sharing my
ideas with peers and to give effective presentation during my work.
Through these recommendations, I as well as other managers of Travelodge can increase
their effectiveness against their predetermined objectives for effectively achieving the goals of
organisation. Managers can improve their working efficiency and can perform their work better
through these recommendations (Dhiman, 2012). Through these, I can also execute the work on
time and can also communicate with co-workers effectively with full confidence.
P 1.4: Review how motivational techniques can be used to improve quality of performance.
Motivation refers to the process of enhancing the skills and knowledge of the employees
using encouragement in terms of appreciation and appraisals etc. When the employees don't feel
motivated in their work then it can effect the performance of them selves as well of the
organisation. So, motivation is necessary top enhance the performance and productivity of the
organisation as well as of its employees. Through the motivation, employees can work
effectively by improving the performance and productivity. Motivation is very important for the
employees of Travelodge hotel to effectively perform their work. Some of these strategies and
policies are discussed below:
Offering positive working environment: Positive and healthy environment is very
essential in an organisation for motivating their employees (Gallagher, 2013). Through positive
working environment, employees can work effectively and even can share their ideas and
suggestions without any hesitation. Organisation must ensure that the harmony is maintained in
the working culture and organisational behaviour.
McGregor X-Y theory
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Theory X: This theory focus on the employees who feels lazy in their work and tries to
avoid the work. Such employees must be provided with rewards and punishment based on the
performance and productivity (Jackson, 2012). By the rewards and punishment, employees can
improve their efficiency and performance for effectively executing their work.
Positive impact Negative impact
 When provided with rewards,
employees feels motivated and
encouraged in their working which will
assist the firm to grow.
 Employees can improve their efficiency
and performance for getting high
awards and incentives.
 Negative impact is that the employees
can feel dissatisfied in their work when
punishment is given to them.
 Due to the laziness in their nature, they
often may ignore the important work or
can contribute their minimum efforts in
the work.
Theory Y: This theory states that the people are ready and confident enough to perform
their work with consistency. They feels motivated and ready to achieve the desired goals of the
organisation in the predetermined time period. Conflicts among such employees rises rarely due
to the confidence and motivation to do their work.
Positive impact Negative impact
 Such people are motivated in their
working due to which they gives their
maximum efforts for achieving the
goals and objectives.
 Motivated people have high degree of
imagination and creativity which can
resolve the issues of the employees.
 The negative impact of this theory is
that motivated employees work
continuously which can impact their
performance due to extra stress of
work.
 Also due to confidence and motivation,
such people wants to outperform other
which can impact the efficiency and
performance of other employees.
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