Employee Engagement Strategy and Its Success at Mark and Spencer

This report discusses the importance of employee engagement in the workplace and how it can lead to improved performance and job satisfaction. It focuses on Mark and Spencer, a UK-based retail company, and how their employee engagement strategy has been successful. The report covers the company's brief, the components of employee engagement, and the strategy implemented by Mark and Spencer to motivate their employees. It also highlights the benefits of employee engagement for the company and its employees.

Human Resource
Management

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Why employee engagement is important in workplace. ............................................................1
The brief of the considered company. ........................................................................................2
Employee engagement strategy and how it is successful for Mark and Spencer. .....................2
CONCLUSION................................................................................................................................4
REFERENCES................................................................................................................................5

INTRODUCTION
Human resource management is an approach to employment management which leads to
achieve competing benefits through the strategic process of a skilled and capable workforce by
considering structural, abilities and interpersonal skills. It includes various practices like
recruitment, administration, selection etc. it is an important function in the business operations
as it hire a workforce and create a healthy environment within the workplace. These bodies are
structure which connects the managers and employees each other (Rao, 2017). The following
report is based on Mark and Spencer it is UK based company founded in 1894 in UK London.
It deals in retail stores provide clothing, food brand and home based product. The essay will
cover the topic the explanation of employee engagement and the importance of workers
engagement further it will include the brief of considered company and how employee
engagement strategy is successful for the company.
MAIN BODY
Human resource practice involve the strategic operations of HR. Their roles and duties are to
form the structure and guidance for operating company workers and should organise with the
executive business plan. Some examples of HR practices include planning, organizing and
managing the HR department (Sihag, 2021).
Why employee engagement is important in workplace.
It is a human resource concept that elaborate the level of spirit and commitment of a worker
feels towards their work. These types of workers care about their work and about the
performance of the company, and feel motivated by putting efforts in the organizational
operations. It plays a crucial part in company success by giving the job satisfaction and
improved performance. It is more likely to be impressive and productive towards the companies
objectives (Spencer and Skalaban, 2018). The seniors can encourage their employees in various
ways including communication, offering rewards, continuous feedbacks etc. engaged workers
employees feels that their working should be appreciated by the employers in order to feel them
motivated and have a success in the operations. It often develop an emotional connection to
their work and organisation and will be focused on working towards their organization goals.
While companies may explain the engagement of employees as per their requirements. It is
important for organisation to encourage the employees and make them feel motivated, it also
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remind their duties in the company. It goes beyond activities, games and events with in the
organisation. It also looks at the whole of the company and understand their objectives where
and how it fit in. this tends to the better decision making. The companies having enaged
workforce have the good spirit of competition. They have a high rate earning share capital and
have a ability of overcoming from the financial crises and the risk occurs in the company. It is
key drive which comes with the growth and creativity (Ugargol and Patrick, 2018).
Components of employee engagement are tradition of the organisation, motivation and strategic
process of achieving objectives. It reduces the conflicts between employees and create a equal
opportunity for workers. Although the engagement of workers provides a job satisfaction and
increase their chances of stability.
The brief of the considered company.
The essay is considering the company Mark and Spencer the organisation is first formed in
United Kingdom in 1894 by Thomas Spencer and Michael mark in London. The brand is well
recognised in the worldwide, it serve services in global areas with having a great goodwill and
the business is growing rapidly. It deals in varied products like home based product , food
products and clothing product. The majority of people like the clothing product of the brand as
the company provides the best quality goods and clothes in the market. The business holds a
huge market share in the various countries but the major capital it earns from UK. In present the
concern has 959 stores in UK itself involving 659 are selling the food ware and home based
goods. Moreover, it provide the online service in selective places. In 1998 the company becomes
the first british retailer who makes the profit of more than one billion euros, as instance it
dominants the retail market in the nation. In current years the sales of clothing product and food
products are increasing in various markets. The organisation put its main focus on the quality of
the goods and including the share measuring system of 1957. the company has being a iconic
retailer of quality goods in UK. The firm constantly puts the effort in increasing the brand
value in different places by investing the huge amount in advertising and techniques of
operating business. In current time period company is focusing in expanding the business in
different countries by analysing the market conditions of the target market. It is counted in the
top competitor brand for the other company (Pandita and Singhal, 2017).
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Employee engagement strategy and how it is successful for Mark and Spencer.
Employee involvement refers to the work structure and processor that allow worker to
systematically give their efforts into decision that effect their own operations. The basic
motive of involving this method in workplace in order ti improve the performance of the
employee, for maintaining the quality circle, resolving the issues of the workspace and
employees related issues with in the organisation and many more. This is implemented to make
the work of the company systematically and smooth running operations, it create a good
relationship between the management hierarchy level (Manickam and Duraisamy, 2019). It
encourages the employees while the company is facing any critical issues or work load by
cooperating each other.
The strategy implemented in the top branded organisations like Mark and Spencer these
company follows this methods for making their work effective and efficient and having a
competing advantages. It has been proved that when employees are involved in the workplace to
participate in the operations plans or decision making process directly hit the performance of the
workers in a positive way (Pattnaik and Sahoo, 2020). The company M&S, implements this to
motivate their workers in a positive attribute so that they can perform well by including the
creativity in their working. The company usually offer their employees by the rewards and the
appreciation by organising a activities or events for them so that they feel satisfied with working
in the organisation. The company creates a environment where the workforce can share their
views and can have a open communication with the managers (Mahadevan, 2017). The firm
accept that genuine participation in business objectives depends on good communication
where content, opinion and work can be freely exchange between everyone. The firm accepts
that giving voice to the employees at the workplace and the right to represent. The company
respect the right for employees to join a trade union without any fear of inequality and the
principle of joint agreement. However, the company is committed to direct employee
engagement and involvement as that the people who work for the company has valuable
knowledge of the business operations have the great interest in the organisational objective
and must have the knowledge about the work and issues of workspace mates. It is a policy of
M&S, to promote the environment free from favouritism, molestation and exploitation where
everyone will receive the equal treatment and where all decisions relating to employees are
objective, free from oblique and based entirely on work process and individual benefits. The
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company respects the traditional and individual diversity and promotes inclusively which
involve opportunities to support people who is lacking into operation. The firm believes that
everyone should be counted and treated with honesty and decency (George, 2019).
This strategy is important for company as it assist in motivating employees and encourage
them to work more effectively and according to the needs of the business. They constantly
provides the facility to the employees so that they can feel families with the organisation the
facilities like medical facilities for spouses and many more policies that can be beneficial for an
individuals. This build a good relationship between the company and employees that increase
the profitability of the concern and improves the communication and environment of the office
premises so that all the areas cam feel safe and happy in the workplace (Eldor, 2018).
CONCLUSION
From the above report it is concluded that Human resource management is the structure which
manges the operation and implement the policies that can be beneficial for the company and
employees too. The practice of employee engagement has been implemented in the company
Mark and Spencer for engaging them with in the company so that their performance can be
improve and the objective of the company cam be achieve successfully. It is discussed above
the engaged strategy followed by the company in order to achieve a organisational objectives.
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REFERENCES
Eldor, L., 2018. Public service sector: The compassionate workplace—The effect of compassion
and stress on employee engagement, burnout, and performance. Journal of Public
Administration Research and Theory, 28(1), pp.86-103.
George, G. ed., 2019. Handbook of Inclusive Innovation.
Mahadevan, J., 2017. A very short, fairly interesting and reasonably cheap book about cross-
cultural management. Sage.
Manickam, P. and Duraisamy, G., 2019. 3Rs and circular economy. In Circular Economy in
Textiles and Apparel (pp. 77-93). Woodhead Publishing.
Pandita, S. and Singhal, R., 2017. The influence of employee engagement on the work-life
balance of employees in the IT sector. IUP Journal of Organizational Behavior, 16(1),
p.38.
Pattnaik, S.C. and Sahoo, R., 2020. Employee engagement, creativity and task performance: role
of perceived workplace autonomy. South Asian Journal of Business Studies.
Rao, M.S., 2017. Innovative tools and techniques to ensure effective employee engagement.
Industrial and Commercial Training.
Sihag, P., 2021. The Impact of Perceived Organizational Support on Employee Engagement: A
Study of Indian IT Industry. International Journal of Human Capital and Information
Technology Professionals (IJHCITP), 12(2), pp.35-52.
Spencer, S.B. and Skalaban, I.A., 2018. Organizational culture in civic associations in Russia.
VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations, 29(5),
pp.1080-1097.
Ugargol, J.D. and Patrick, H.A., 2018. The relationship of workplace flexibility to employee
engagement among information technology employees in India. South Asian Journal of
Human Resources Management, 5(1), pp.40-55.
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