Evaluating the impact of employee turnover on organizational productivity in the UK luxury hospitality industry within Intercontinental Hotel London

The study aims to evaluate the impact of employee turnover on organizational productivity in the UK luxury hospitality industry within Intercontinental Hotel London. The findings suggest negative impact and recommendations to improve it.

Evaluating the impact of
employee turnover on
organizational productivity in
the UK luxury hospitality
industry within
Intercontinental Hotel
London

ABSTRACT
Employee turnover is one of the adverse situation which has the adverse impact on the
functioning of the company so required to be eliminated. It is based on the luxury UK luxury
hospitality industry within Intercontinental Hotel London which is successful in the sector. The
current study is based on evaluating the impact of employee turnover on organizational
productivity. For this purpose the distinct objectives & questions has been formulated. Research
methodology has included the qualitative study, interpretivism philosophy, inductive approach,
primary & secondary data collection, etc. On the basis of the analysis it can be said that
literature review has involved the information regarding the factors such as job dissatisfaction,
lack of motivation, ineffective ability to complete the tasks, etc. it articulates from the data
findings that there is negative impact of employee turnover on organizational productivity that
requires certain changes. It has involved the recommendations like work life balance
maintaining, employee morale inclining, etc. strategies.
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TABLE OF CONTENTS
CHAPTER 1- INTRODUCTION ..................................................................................................3
Background of the study.........................................................................................................3
Aim and objectives................................................................................................................3
Research questions ...............................................................................................................4
Rationale of the study............................................................................................................4
Significant of the research.....................................................................................................5
CHAPTER 2-LITERATURE REVIEW.........................................................................................6
CHAPTER 3-RESAERCH METHODOLOGY...........................................................................14
Research type........................................................................................................................14
Research approach................................................................................................................14
Research philosophy.............................................................................................................15
Data collection......................................................................................................................15
Sampling...............................................................................................................................16
Data analysis.........................................................................................................................16
Ethical consideration............................................................................................................17
Reliability and validity.........................................................................................................18
Research limitation...............................................................................................................18
CHAPTER 4-DATA ANALYSIS NAD FINDINGS...................................................................19
CHAPTER 5-CONCLUSION AND RECOMMENDATIONS...................................................32
REFERENCES..............................................................................................................................36
APPENDIX...................................................................................................................................38
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CHAPTER 1- INTRODUCTION
Background of the study
In the UK, luxury hospitality sector is growing with the rapid rate which is helping the
companies operating to offer good employment opportunities. In recent era, there is higher
development of particular companies which offer significant growth opportunities to industry by
obtaining competitive edge. Employee turnover is related with workers leaving the company
over a certain period. There are various reasons for which employee tend to leave company that
involve dissatisfaction of job, low remuneration, good obtaining of external opportunities, etc. It
is important for the company to pay attention on identifying this negative aspect as adversely
impact the overall productivity of company. The main reason behind eliminating the negative
impact is to have good level of performance so that greater competitiveness to uplift the overall
position of company can become possible. The current study is based on intercontinental hotel
London which offers various kinds off luxury services to its targeted audience. Present study
will focus on identifying the impact of employee turnover on organizational productivity in the
UK luxury hospitality industry so that depth understanding regarding the particular topic can be
derived. For gaining the effective performance in industry it becomes crucial for the firm to pay
attention on having effectual information which can allow coordinating with organizational
requirements.
Aim and objectives
Aim
The main of the current study is to ascertain the impact of employee turnover on
organizational productivity within Intercontinental Hotel London
Objectives
Following are the objectives which will be accomplished in this particular study to get reliable
understanding about the highlighted subject matter.
 To understand the concept of employee turnover
 To identify the factors affecting employee turnover that influence organizational
productivity with UK luxury hospitality industry
 To ascertain the impact of employee turnover on organizational productivity within
Intercontinental Hotel London
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 To recommend the strategies pertaining to improvement of employee turnover so that
positive influence on organizational productivity within Intercontinental Hotel London
can be derived.
Research questions
 What is the concept of employee turnover?
 Which are the factors affecting employee turnover that influence organizational
productivity with UK luxury hospitality industry?
 What is the impact of employee turnover on organizational productivity within
Intercontinental Hotel London?
 Which are the recommend the strategies pertaining to improvement of employee
turnover so that positive influence on organizational productivity within Intercontinental
Hotel London can be derived?
Rationale of the study
Employee turnover is associated with having the significant insights regarding the
dissatisfaction of employees so that accomplishing reliable decision-making procedure. For
becoming successful it is important for the company to pay attention on identifying the impact
of employee turnover on organizationals productivity so that relevant decision-making can
become possible. For gaining success in effectual manner having insights regarding impact of
employee turnover on organizational productivity in UK luxury hospitality sector. The main
reason behind this is that tend to outcome in losing of expertise knowledge, skills, higher time-
consuming, decrease sales & profitability, etc. these all tend to result in losing competencies
which require firm to conduct operational practices by having new recruitment procedure that
diverts its attention form quality work to hiring. It negatively influences the working process of
the company so it is crucial for the enterprise to obtain such reliable processing which can uplift
benefits for company to overcome the competition existing in market. In luxury hospitality
sector, it is important for the company to pay attention on having effective insights so that
significant level of improvement so that attaining reliable growth and development in market
can become possible.
On the basis of this, it can be specified that there are various ways in which employees
turnover impact the overall performance of the organization so that attaining the insights about
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the prevailing lacking areas in turn effective ability to achieve growth. In addiction to this, there
are several elements that tend to result in employee turnover so that significant information for
the prevailing lacking areas that is hindering overall productivity of organization. On the basis of
this it can be articulated that there are various negative impact which derived by the company s
that taking relevant actions for eliminating its negative impact can become possible. It can help
in receiving competitive edge so that factors affecting employee turnover so that organizational
profitability and stability can be improved. This will allow the organization to identify the
lacking area which is hampering the performance in the adverse manner. For becoming
successful it is important in order to get the good brand image in market. Employee is one of the
crucial resource that is helpful for the firm to get significant growth and development in respect
to achieve higher productivity. On the basis of this it can be interpreted that there are distinct
types of the requirements of the firm which is needed to be accomplished in turn attaining
effective ability to coordinate with changing needs of company can become possible. For the
purpose of becoming successful it is important for the firm to pay attention on having effectual
course of the actions which can decrease its employee turnover that can directly enhance its
organizational productivity. The present study can help in meeting this requirements in highly
effectual pattern. This can lead the firm to have precise understanding of conducted course of
actions which can directly uplift its organizational competitiveness in greater manner.
Significant of the research
There are various form of the benefits of retaining employees as it help in achieving the
reliable level of growth and development by achieving competitive edge. The main reason
behind the eliminating irrelevant aspects so that accomplishing the organizational productivity in
reliable manner can become possible. It is important for the particular company to understand its
impact so that taking reliable action for the purpose of gaining competitiveness. It helps in
retaining confidential information so that significant information to obtain the ability to meet
organizational objectives of higher profitability, stability, etc can become possible. The
particular study is helpful in receiving proper level of information so that reliable growth and
development can be achieved. It is important to pay attention on having effectual courses of
actions which can allow to have higher level of result by eliminating irrelevant curses in turn
good level of growth & development can be derived by possessing effective performance. ON
the basis of this it can be articulated that there are various form of the processes which is
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required to be taken into the action that can help in deriving competitive edge by meeting all of
is roles & responsibilities.
From the evaluation it can be identified that there three parties for which the particular
study can be useful in order to meet the objectives of research. The particular company is helpful
in gaining the significant level of the information can be derived. The organization operating in
similar industry can pay attention on having the effectual utilization of its findings in turn
gaining competitiveness can derived. In addition to this, learners and scholars focusing on
conducting the research in similar topic can pay attention on having the specific study in turn
accomplishing their objectives of study. These all the three parties can use this particular
information in turn significant level of accomplishing can become possible. It can contribute in
receiving highly precise information which can permit to have greater knowledge &
competitiveness in respect to eliminate the irrelevant aspects that has adverse impact on its
employees performance so that attaining the organizational objectives in effective manner can
become possible. For the purpose of good organizational outcomes it is crucial for the enterprise
to focus on certain courses of actions that can decline its negative influence.
CHAPTER 2-LITERATURE REVIEW
Introduction:
It is one of the crucial chapter that involve the information regarding the concept,
theories, models, etc so that depth understanding regarding the theoretical topic can be attained.
This chapter is based on three themes which will help in gaining the significant knowledge
regarding the prevailing topic in turn depth understanding can be received. This will allow to
have effective insights about the topic in turn attaining aim and objectives will become possible.
Theme 1: The concept of employee turnover
According to Donkor, and et.al., (2022) employee turnover is basically associated with
having the information regarding the total number of workers who leave the organization over a
certain period. In addition to this it can be specified that there are various factors which
influences employees turnover in adverse manner so that reliable processing does not become
passible. The main reason behind the employee turnover is higher level of jobs dissatisfaction. In
order to have effectual understanding regarding the employee turnover the significant details of
the prevailing circumstances so that attaining relevant information of to make improvement can
become possible. It offers the various kinds of drawbacks to company so it is important for the
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company to pay attention on this as it has higher level of adverse impact on company's
productivity. In against to this, Kumar (2022) said that employee turnover is related with
employee turnover is concerned with lack of communication which can result in lack of
organizational productivity as they move out of operational processes. There are three types of
employees turnover which tend to impact the company's productivity get hampered. Voluntary,
involuntary, retirement and internal transfer. These all are the factors which tend to influence the
overall processing of the company. It is crucial for the organization to recognize the lacking
areas which are occurring due to particular type of the employee turnover so that significant
level of improvement can be received.
In the views of Mulang (2022) there are distinct type of the drawbacks which are
required to be taken into the consideration so that its impact in adverse manner can be achieved.
The one of the significant imitation which hampers the overall productivity and performance of
the company is lack of ability to manage the overall processing in turn gaining to competitive
edge. It can adversely influence the whole procedure of the company that can majorly impact the
productivity of company as accomplishing roles and responsibilities in effective manner can not
be done precisely. For the purpose of decreasing low morale employees it is required to pay
higher cost which can majorly affect the working efficiency and productivity of company. It is
important for the company to get reliable level of processing so that receiving such productivity
results by declining related cost. In order to get the profitability and stability it is important for
the enterprise to give emphasis on having such effectual analysis by taking the feedback
mechanism so that relevant level of growth and development to achieve significant satisfaction
from the employees. On the other side, Serhan and et.al., (2022) depicted that there are various
form of the lacking areas which tend to influence the functioning of employees so becomes
crucial for enterprise to emphasize on possessing such reliable extent of organizational culture
that can positively impact the working criteria of firm. For being successful it is highly required
to eliminate the employee turnover as it creates the non-productive results which outcome in
inappropriate working scenarios. For the purpose of having greater competitive position it is
needed to make sure to maintain quality results which help in eliminating complex working
situation. It is helpful in receiving proper development of firm that can contribute in receiving
success by involving all major competitive factors. This is important as it is helpful in deriving
better organizational performance which can permit retaining staff through developing such
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expertise in firm. On the basis of this it can be specified that there are distinct form of aspects
which impact in negative pattern.
According to Chiat and Panatik (2019) the concept of employee turnover is significant
for the organization as it helps in receiving better performance by eliminating all those causes
which is leading to this problem. For becoming productive and successful organization in
specific industry it is crucial for to give emphasis on building good image of brand among its
employees. The main reason behind this is that it can allow to receive such level of
understanding of employees requirements in turn taking appropriate action for growth and
development can be received. On the basis of this information it can be mentioned that there are
distinct types of the factors which tend to influence the employee turnover so that having
insights about such aspects is important so that overcoming the prevailing problems which can
result in lack of productivity, ineffective brand image, dissatisfaction of customers, lower
profitability & sales revenue, etc. as can negatively influence its working procedure. On the
contrast to this, Silaban and Syah (2018) articulated that there is negative level of influence is
influencing is functioning of organization as lack of productivity doe not allow meet
organizational requirements. This tends to adversely influence the working efficiency as
employees are unable to recognize the worth of their efforts which demoralized them and result
in quilting on the basis of this it can be mentioned that for becoming one of the leading
organization so that meting the objectives like higher portability & stability. This shows that it
tend to influence the overall processing of the company which tend to influence the working
reliability which does not help in meeting market forces.
Theme 2: The factors affecting employee turnover that influence organizational
productivity with UK luxury hospitality industry
As per the views of De Winne and et.al., (2019) there are different form of the factors
which tend to influence the working criteria of organization so that achieving reliable growth
does not become possible. The one of the significant factor that tend to influence the lower
productivity due to employee turnover which involves job dissatisfaction. Staff work in
particular company for having higher satisfaction which can be derived by eliminating all those
factors which offer stress and burden over the processing. This is helpful for the company to
have such processing that are stress free and offer the clarity about the roles and responsibilities.
Job satisfaction contribute in retaining staff by paying attention on receiving the proper
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performance. In the against to this, Ngo-Henha (2018) it can be articulated that there are
different form of the factors which influence the employee turnover that tend to influence
organizational performance in turn accomplishing the goal of relevant level of performance. On
the other side,_ said that this is associated with having the reliable action which can allow to
identify the lack of growth and progression. It is highly crucial for the company to focus on
having the effective development plans for its employees in turn attaining good results for
offering greater competencies among employees. For becoming successful firm need to give
emphasis on formulating such effective plans which can permit receiving significant level of
performance.
In the views of Ahmad (2018) lack of feedback and recognizance is the another aspect
which tend to result in having the greater amount of employee dissatisfaction and turnover . This
affects the employee decision-making as there is lack of belongingness is obtained by staff. In
order to retain in the organization it is crucial for the company to give emphasis on developing
such practice which can help employees to perform effectively by eliminating those factors that
has the impact on staff turnover. The main reason behind this is that overworked makes the
employees to get adversely affected as being reward and any concern regarding their growth is
found to be low which hampers the performance of the company. For being successful and
leading competitor in the market it is highly required by firm to invest among staff so that
deriving belongingness feeling to retail them for longer duration. This is related with having
perfect selection process so that relevant decision-making to boos employees overall growth in
market. On the basis of this it can be mentioned that there are distinct level of aspects which has
influence on employee dissatisfaction. In contrast to this Alkhateri and et.al., (2018) said that
employees are not able to get relevant opportunities for growth which does not become possible
as there is inequality & non diverse working culture is prevailing in the market. Organizational
culture is highly effective for gaining the relevant processing as it boost morale of employee
which helps in attaining delegated roles and responsibilities. Job satisfaction is inversely related
to turnover intention so it can be identified that the factor of ineffective organizational culture it
is important for the company to focus on having reliable processing which can contribute in
eliminating these aspects so that growth can be derived.
As per the views of Živković, Franjković and Dujak (2021) there are several factors
which has influence on the functioning of the company. The one of major aspect which results
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into the higher employee turnover is poor relationship with manager. From the irrelevant aspects
which has the influence on flexility and working criteria is accepting the prevailing
circumstances. The main reason behind this is that low employee relation with manager tend to
negatively influence staff job satisfaction., it does not allow staff to accept he formulated polices
and procedure in highly reliable manner which is one of the negative sign that results in higher
employee turnover. On the other side, Mohajan (2018) depicted that there are distinct form of
the objectives which can be accomplished by the firm through implementing significant pattern
of actions. For this purpose the company tend to execute the distinct pattern of policies which
results in influencing the working criteria. It results in affecting the organization processing so
become important for the company to give emphasis on having effective type of application of
changing activities so that results in gaining competitive performance. It tends to affect the
overall processing which affect the morale & motivation of employees in adverse manner. For
becoming successful in the current era it is important for the company to give focus on
developing positive influencing action. From the assessment it can be articulated that the chafing
circumstances is one of the crucial factor that tend to impact productivity of employees for this
purpose it becomes important for the company to give emphasis on having the effective action
which can contribute in developing the overall performance in highly effective patten.
In the views of Kuswati (2020) there are distinct form of factors which are required to
be taken into the consideration so that effective insights about the prevailing circumstances can
be identified. It is identified that there are various aspects which are external but has the
influence on employee turnover. The one of the significant factor which is required to be
highlighted for the purpose of having lower employee turnover is competitive attractive job
opportunities in market. The rise in number of competitors creates threat for the company to
retail its employees as higher number of employees requirements by companies can build this
situation. In case of easy availability of job thee employees easily switch to other company that
has the influence on the higher staff turnover. In order to get the relevant functioning in
organization it becomes important for the company to get relevant practices that can contribute
in formulating the proper processing which can uplift the functioning pattern of staff. On the
basis of this it can be interpreted that the firm require to focus on attaining the competitive edge
by offering required aspects to employees so that meeting appropriate growth in market by
eliminating such aspects can become possible On the other side, Paais and Pattiruhu (2020) can
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be specified that internal factors like job satisfaction, level of remuneration, etc. play crucial role
in influencing the working of company. It is identified that there are various objectives which
are taken into the consideration by employees that how they are being treated in firm, etc. higher
growth in firm is experienced by employees when good pattern of training & development is
offered to employees. This helps in recognizing that management require paying attention on
providing raining & development to employees so that higher personal growth can be obtained
by them in positive manner.
Theme 3: The impact of employee turnover on organizational productivity within
Intercontinental Hotel London
In the views of Kumar (2022) there are different form of the ways in which organization
get affected due to the higher employee turnover. The one of the significant aspects which is
required to be taken into the consideration by organization is higher requirement of
implementing cost due to the rise in higher employee turnover. The main reason behind this is
that it reduces the core focus on productivity inclining and having higher employee recruiting
procedure in turn attaining appropriate performance does not become possible. For becoming
successful it is crucial for the firm to pay attention on having effectives recruiting procedure in
turn accomplishing the organizational goal can become possible. This tends to impact negatively
to the overall processing of the company in adverse manner. For gaining competitive
performance the organization require paying attention on developing such reliable pattern of
working which can uplift the overall processing in significant manner. In contrast to this, Ngo-
Henha (2018) depicted that higher employee turnover reduces the expertise sand knowledge in
turn negative influence on the overall functioning of the company is obtained. For becoming
successful it is important for the company to retain its employees who have higher expertise
knowledge in turn attaining the growth & development related processes can be achieved. For
achieving higher productivity and stability the firm require to ensure that its employees are
having the skills, attributes, etc. in tun good level of performance can be obtained. On the basis
of this, it can be mentioned that the organization is having higher productivity and performance
by possessing reliable pattern of employee knowledge. This allows to ensure that overall
performance of specified organization which is facing the issue of employee turnover require to
face major action that can permit deriving competitiveness. This helps in analysing that the firm
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can face the adverse level of influence on its growth & development due to the higher number of
employee leaving company.
As per the views of Skelton, Nattress and Dwyer (2019) there are different form of the
objectives which can be accomplished by enterprise through having effective processing by
ensuring reliable & optimum utilization of human resource. It can allow to analyse that how firm
is performing effectively by taking the optimum utilization of resources which is basically
analysed by the firm through evaluating the roles & responsibilities in effective manner. For
getting competitive edge it is important for enterprise by retaining effective employee turnover
so that relevant level of growth & development can be received. For gaining reliable
performance, identifying the irrelevant aspects which influence adversely to the job satisfaction
of staff becomes crucial to eliminate On the basis of this it can be articulated that high employee
turnover is the one of the negative factor which results in affecting the overall performance of
the company. For becoming appropriate performances the firm require to emphasize on
developing appropriate objective formulation that can contribute in receiving higher employee
retaining so that goal of optimum utilization of resources can become possible. In against to
this, Malek, Kline and DiPietro (2018) specified that meeting the organizational objective can
become possible only when there is greater motivation and morale among staff to offer the
quality performance. It is related with possessing the ineffective performance which can result
into inappropriate brand imaging of the company in market. On the basis of the analysis it can be
mentioned that the organization can experience negative brand positioning in market which can
directly influence its value in industry. It is important for the firm to develop such kind of
pattern that can ensure. It leads to influence the functioning of the company in adverse manner
as it has the overall functioning in the effective manner. For becoming successful it is essential
for the firm to pay attention on developed procedure so that significant processing to get higher
profitability & stability. On the basis of this, it can be specified that there are distinct form of the
aspects which are required to be taken into the consideration so that accomplishing the reliable
performance does not become possible. For achieving higher profitability & stability it is
required to be used for the longer duration by involving competitive edge.
According to Lee (2018) for maintaining stable position in market it is needed to
develop the competitive performance that becomes possible by formulating the significant factor
so that attaining the higher profitability in working scenarios can become possible. It is
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important for the company to pay attention on having productive results by creating the growth
& development through eliminating the irrelevant aspects such as performing properly by
building good brand image in the market. Employee turnover is not the significant aspect which
can adversely influence the working criteria of company. For becoming better performer in
industry it requires to process such employees that can contribute in inclining sales & its
productivity. For this purpose, the firm is performing effectively in turn gaining results which
are appropriate to increase its brand image. On the contrast to this, Lin and Huang (2020)
mentioned that performing in better culture is highly required by possessing such working
criteria that can influence the working of the employees in most concise pattern. The another
level of impact which can be faced by firm due to the employee turnover is having greater
performance which cannot be attained due to higher absenteeism. For this purpose it is important
for the company to develop such processing which can reduced the employee turnover as it
declines the target achieving capacity of the company. On the basis of this it can be mentioned
that there is requirement of making such reliable changes that can uplift the working criteria for
the company.
According to Serhan and et.al., (2022) there are distinct ways in which firm get affected
from the higher employee turnover. It is essential for the organization to focus on developing
such competitive edge in turn appropriate pattern of growth by taking precise improvement
action. The one of the significant way in which get affected is declined sales revenue as target
achieving due to the loss of expertise employees is faced by enterprise. On the basis of this, it
can be mentioned that decrease in sales revenue is result of higher employee turnover which can
adversely influence the processing of the firm. It affects its financial position which can impact
investment attracting objective of the company. In contrast to this, Lee (2018) articulated that
there are varied patter in which firm get influenced from the employee turnover that is required
to be focused for gaining ability to neglect its negative influence. This provides assistance
receiving competitive edge which can help in attaining productive performance. On the
evaluation it can be mentioned that there are various patterns in which the employee turnover
tend to influence in larger scale which spoils its brand image in the market.
Conclusion
On the basis of the above information it can be mentioned that there are distinct types of
the ways in which particular kind of the objectives such as understanding the concept, factors
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affecting and impact obtaining from employee turnover can be obtained. It is helpful in
receiving the competitive edge so that attaining effective performance by developing the
competitive edge can become possible.
CHAPTER 3-RESAERCH METHODOLOGY
Introduction
There are basically two types of research which helps in accomplishing the objective of
research. It is helpful in gaining the information regarding type, approach, data collection, etc. so
that significant ability to meet the research objectives can become possible. It is helpful in
attaining the reliable information in turn meeting the objectives by taking crucial steps can
become possible.
Research type
There are two types of the research which involves qualitative and quantitative.
Qualitative type of the research is basally associated with having the significant information
which is theoretical so that attaining aim of the research can become possible (Gupta and Gupta,
2022). On the other side, it can be mentioned that quantitative study is related with having the
numerical and fact based data which can contribute in meeting the objectives of particular study.
In the current study the research has given focus on having implementation of qualitative study
which is helpful in receiving the competitive edge to meet the objectives of the research. In
order to become effective functioning organization it is important for the firm to emphasize on
developing the competitive edge in turn attaining relevant accomplishing of the objectives can
become possible the main reason behind the selection of the particular topic is evaluating the
impact of employee turnover on organizational productivity so that qualitative form of the study
us suitable. For deriving the competitive attaining of the objective it is important for the firm to
emphasize on developing such relevant form of accomplishing of objectives o the research
study.
Research approach
Inductive and deductive are the two philosophies which consist the steps of broad
assumptions to detailed method of data collection, analysis and interpretation (Pandey and
Pandey, 2021). Inductive approach is related with having observation then formulating tentative
hypothesis so that significant application of theories can be applied. On the other side, deductive
is suitable for quantitive research in which theories are applied then formulation of hypothesis is
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done. In the recent study regarding the evaluating the influence of employee turnover on
organizational productivity, there is application of qualitative study which is concern with
having the theoretical information in turn significant information to meet the objectives like
understanding the concept, factors affecting and impact of employee turnover on organizational
productivity can be identified. This can help in receiving the ability to meet the research
objectives in effective manner. Deductive research approach is not suitable for the current
purpose as it is theoretical subject matter. On the basis of this it can be mentioned that it is
suitable for the current investigation which can help in meeting the research objectives in
effective manner.
Research philosophy
It is the belief that is taken into the consideration by research for carrying out the
particular study in turn significant accomplishing of the particular study can become possible.
There are basically two philosophies which involves interpretivism and positivism in turn
attaining significant information to accomplish the articulated objectives can be accomplished.
On the basis of this it can be mentioned that for having effective completion of the study it is
important for the researcher to pay attention on having reliable implementation of the
philosophy. For this purpose, the researcher has given focus on selecting relevant research in
turn meeting the objectives in effective manner can become passible. Scholar in the current
study has given focus on using interpretivism in turn attaining the objectives which can help in
meeting aim of the research has become possible.
Data collection
Data collecting is one of the significant aspect which can help in receiving competitive
edge so that appropriate performance by having reliable and relevant data can become possible
(Zangirolami-Raimundo, Echeimberg and Leone, 2018). There are two ways with help of which
data can be gathered that involves primary and secondary. Primary information is associated
with possessing significant data which is not previously used and have been collected for
solving specific problem. Secondary data collection is related with possessing the information
from the secondary sources in turn supporting the primary information can become possible.
Primary sources from which such data can be gathered by using the source such as interview,
survey, focus group and observation technique. It helps in possessing the views, opinion and
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information regarding the experience from the specific targeted audience. In addition to this,
secondary data can be gathered by referring articles, journals and books in turn attaining the
appropriate information to get significant processing can become possible
In the current study of assessing impact of employee turnover on organizational
productivity, the emphasis has been provided on using the primary and secondary method so that
depth understanding about the specific subject matter can be attained. This is associated with
suing the survey method in which questionnaire among managers of the specified company has
been provided in turn significant details to meet the objectives can become possible. In addition
to this, having effective utilization of secondary method for the purpose of possessing
information to support the primary data in effective manner. For attaining the objective of
research in effective manner it is crucial for scholar to possess effective insights which can
contribute in receiving the goal of effective performance.
Sampling
It is one of the important aspects which is related with having the proper selection of
group from the total population in turn accomplishing the objective of having effective insights
that can help in making reliable investigation can become possible. There are two types of
sampling technique which includes probabilistic and non probabilistic that helps in choosing
appropriate sampling group. In the current study the emphasis has been provided on using the
simple random technique which is considered to be probabilistic type of selection of group. In
addition to this there are 10 managers who have been selected for gaining the corrective form of
reviews and experience regarding impact of employee turnover on organizational productivity in
turn significant pattern of formulation of report can be done. On the basis of this accomplishing
the objectives such as effective insights about the concept of employee turnover, factors
affecting and impact of it on organizational productivity in turn significant growth &
development can be derived. For the purpose of meeting the aim this sampling size has provided
assistance in receiving proper form of information in turn appropriator pattern of findings has
been recognized to get corrective findings.
Data analysis
Data analysis is concerned with possessing effective analysis of information in turn
attaining the goal of gaining precise information for findings can be done (Snyder, 2019). There
are two methods available for the purpose of evaluating the data which involves thematic test
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technique and SPSS so that significant information can be derived. In the recent investigation of
qualitative study, the emphasis has been given the thematic test technique in turn attaining the
objective of understanding particular study can become possible. It is helpful in analysing the
data collected in effective manner. This is concerned with presenting the data with help of tables
and charts in turn concise presenting of obtained data can be done. In addition to this, for the
current investigation it can be mentioned that there are distinct form of the aspects which is
required to be taken into the consideration in turn effectual attaining of the organizational
objective in effective pattern by considering all the precise and all good manner in turn attaining
the reliable accomplishing of the project can become possible. On the basis of this it can be
mentioned that this has assisted in getting reliable pattern of findings which ca has allowed to
attain the objectives of this research.
On the basis of the presented information it can be specified that there is implementation
of thematic test technique in turn analysing the theoretical data has become possible. For
accomplishing of all the objectives in precise & accurate manner the scholar has given focus on
implementation of effective data analysis that has made possible to get effective information
such as concept, factors affecting and impact of employee turnover on organizational
productivity in turn significant attaining of aim & objectives has been done in effective
manner.
Ethical consideration
There are distinct types of the ethical consideration which can require to be followed by
researcher in turn proper formulating of study to meet the standards that give appropriate
findings can be achieved. In the current research the scholar has given emphasis on developing
the various pattern of actions that can contribute in gaining the relevant processing can be done.
Scholar has given focus on having inclusion of references for providing the credit to scholars.
On the basis of the analysis, it can be mentioned that there are varied ways in which data has
been paraphrased but not altered. For maintaining the ethical consideration requirement scholar
has paid attention on achieving the consent forms signed from targeted audience which has
helped in attaining the corrective insights about their voluntary participation. On the basis of the
analysis it can be specified that there is significant level of processing actions such as ensuring
the data security and privacy in respect to have effectual functioning in the particular procedure.
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It is helpful in receiving the competitive edge in turn attaining effective level of information to
have precise working of research in respect to have ability to meet the research objectives.
Reliability and validity
In respect to make the research report effective it is crucial for scholar to emphasize on
developing such curses of actions that can contribute in having valid and reliability of study. It
can be interpreted that there are various actions such as having proper selection of sources that
are published after the year 2016. It has ben focused on having the effective usage of copyright
sources in turns significant attaining of information which is reliable & relevant. On the basis of
the analysis, it can be specified that reliability maintaining with help of this action can contribute
in possessing such courses that can assist in meeting the research objectives in highly effective
manner. On the basis of this it can be identified that there are various form of the aspects which
are taken into the consideration so that accomplishing the research objectives in order to have
effective accomplishing of the research. Or the purpose of completing the study in effective
manner it becomes important for scholar to pay attention on having reliable following of the
steps in turn offering the ability to fulfil the research objectives can become possible.
Research limitation
There are few limitations which occur at the time of completing the study in effective
manner. These limitations comprise lack of time, money and scarcity of availability of
resource. It is associated with having the effectual form of processing in turn reliable pattern of
growth & development can be derived for which scholar has given focus on using thematic test
technique as it is helpful in attaining the relevant form of accomplishing of objectives such as
understanding concept, identifying the factors affecting and impact of employee turnover on
organizational productivity in turn significant information can be derived. For the purpose of
having effective accomplishing of objectives to over the issue of lack of time the emphasis has
been provided on having utilization of simple random technique which is helpful in receiving
competitive edge to complete the study in highly effective pattern. For the effective attaining of
research accomplishing the limitation of availability of resources has helped in having precise
attaining of proper information. On the basis of the analysis it can be justified that the
researcher has focused on eliminating these specified limitations by taking the reliable form o
actions in turn significant level of information to get the significant level of ability to meet the
objectives of the particular study.
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Conclusion
From the above presented information it can be specified that research methodology is
helpful in having effective insights about the types of the actions taken in order to have ability
to fulfill the objectives in effective manner. In addition to this, it can be specified that there is
application of qualitative research, inductive approach and interpretivism philosophy in turn
significant insights to have effectual attaining the study has become possible. The current study
has involved both primary & secondary data collection of data, thematic test technique of
analysis, etc. in turn accomplishing the objectives of the study in effective manner has become
possible.
CHAPTER 4-DATA ANALYSIS NAD FINDINGS
Introduction
Data analysis will be exerted with help of the questionnaire spreading in turn significant
level of information to have effective insights from the selected audience so that attaining
objectives and aim can become possible. For this purpose the themes are formulated in turn
significant results accomplishing will become possible.
Theme 1: Employees have been working in the organization more than 4 Year
Particulars Respondents Responses
in %
0-1 Year 1 10.00%
1-2 Year 2 20.00%
2-3 Yea 1 10.00%
3-4 Year 2 20.00%
More than
4 Year
4 40.00%
Total 10 100.00%
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From the above chart it can be presented that the employees in the specified
organization is working from more than 4 years as out of 10 selected sampling the major
employees has focus on this. In addition to this, the remaining employees has given their vote
such as 1,2,1 & 2 for the category such as 0-1,1-2,2-3 and 3-4 years respectively.
Theme 2: Yes, managers are aware with the concept of employee turnover
Particulars Respondents Responses
in %
Yes 8 80.00%
No 1 10.00%
Not sure 1 10.00%
Total 10 100.00%
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On the basis of the presented graph it can be articulated that managers are aware with
the concept of employees as 8 participants has given vote for this. On the other side, 1 & 1
managers have chosen the options such as no and not sure. It can be supported with the
statement of Serhan and et.al., (2022) employee turnover is associated with losing the human
resource of the company as they leave the firm due to certain reasons. It is one of the crucial
aspect which is required to be taken into the consideration by the firm in order to analyse the
prevailing situation in the market in turn attaining the ability to have higher profitability can
become possible.
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Theme 3: Organizational culture and level of remuneration & compensation
are the factors that affect the employee turnover
Particulars Respondents Responses
in %
Job
dissatisfaction
1 10.00%
Organizational
culture
3 30.00%
relationship
with manager
2 20.00%
Level of
remuneration
&
compensation
3 30.00%
Other 1 10.00%
Total 10 100.00%
From the evaluation of the given pictorial presentation it can be articulated that the
factors that leads to higher employee turnover is being affected from the organizational culture
and of remuneration & compensation as 3 and 3 employees has given focus on this. On the
other side, job dissatisfaction relationship with manger and other are being selected by 1, 2 &
1staff respectively. This can have supported by looking at the views of Singh (2019) there are
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various form of the factors which affects the motivational level & then result in employee
turnover. The one of the significant aspect is ineffective organizational culture which is unable
to respect & support the staff which degrades quality of work. Remuneration play important role
in influencing the functioning of the staff in adverse manner which require firm to focus on
developing corrective course of the action as demotivated and outcome in higher employee
turnover.
Theme 4: Managers are strongly agreeing that think that organizational productivity get
influenced due to the higher employee turnover
Particulars Respondents Responses
in %
Strongly
Agree
5 50.00%
Agree 2 20.00%
Neutral 1 10.00%
Disagree 1 10.00%
Strongly
Disagree
1 10.00%
Total 10 100.00%
From the analysis of the given graphical presentation it can be mentioned that there is various
form of the ways in which company get affected. It can be specified that from the survey
conducted that 5 managers are agree that firm performance get affected due to the higher
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employee turnover. Other employees such as 2,1,1 and 1 have selected the options such as
agree, neutral, disagree and strongly disagree respectively. It can be justified with referring
the views of Posthuma and et.al., (2021) for gaining the competitive performance it is
important for the firm to pat attention on having effectual course of actions by attaining the
roles & responsibilities by staff. The higher employee turnover does not allow the firm to
have proper approach for the performance of firm as its delay the working pattern of the
organization. This negatively influence its functioning which require firm to pay attention
on having effective course of action. Organizational productivity is highly dependent on
employees which require the firm to emphasize on developing the courses that can boost
their morale to offer full potential in order to meet the delegated roles & responsibilities.
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Theme 5: Loss of experienced & knowledge possessing employees is the way the company
get affected from the employee turnover
Particulars Respondents Responses
in %
Higher employee recruiting
procedure
1 10.00%
Loss of experienced &
knowledge possessing
employees
7 70.00%
Higher cost for training &
development
1 10.00%
Diverts the core focus of
attaining roles &
responsibilities which delay
outcomes
1 100.00%
Total 10 100.00%
From the assessment it can be articulated that there are distinct types of the ways in which
company get affected from the employee turnover. The one of the significant way that has been
recognized by conducted survey is that there is loss of experienced & knowledge possessing
employees as 7 staff has given focus on this. In addition to this, it includes higher recruiting
procedure, greater cost for training & development a diverts the core focus of attaining roles and
responsibilities which delay outcomes. This can be supported with the statement that Kumar
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(2022) staff turnover highly affect the functioning of the company which require the firm to pay
attention on having good level of recruitment procedure as it affects the working criteria of the
company due to loss of experienced & knowledge possessing employees in turn significant level
of improvement can be derived. This majorly affect the overall functioning of the company so
taking it into the consideration becomes crucial.
Theme 6: Lack of motivation is the area that is not enabling firm to retain employees in
company
Particulars Respondents Responses
in %
Higher burden of
responsibilities
1 10.00%
Ineffective performance
evaluation & appraisal
1 10.00%
Lack of motivation 6 60.00%
All the above 2 20.00%
Total 10 100.00%
From the analysis of the graphical presentation it can be articulated that the lacking area
which is resulting into the inability to retain the employees is lack of employee motivation as 6
staff has chosen this. On the basis of the analysis it can be mentioned that higher burden of
responsibilities, ineffective performance evaluation & appraisal and all the above is selected by
1, 1 and 2 subordinates. In the views of Khandelwal and Shekhawat (2018) lack of motivation
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has the higher level of influence on the processing of the employees which decreases efficiency
to meet the organizational requirements in good pattern. This can affect the overall productivity
as lack of interest will be provided by staff in this area. The lack of motivation among
employees is one of the major reason which tend to impact the working criteria of organization
in adverse pattern. In addition to this, achieving the organizational needs can become possible
by retaining employees through focusing on the actions that can incline motivational level
among the staff.
Theme 7: Unrealistic expectations from employees & better job opportunities in market
are the challenges that are faced by the company experience and impact in negatively on
the organizational productivity
Particulars Respondents Responses
in %
Unrealistic expectations
from employees
4 40.00%
Better job opportunities in
market
4 40.00%
Lack of training & clarity
for organizational
requirements
accomplishing
1 10.00%
None of the above 1 10.00%
Total 10 100.00%
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From the evaluation of the given chart it can be mentioned that there are various kinds of
the challenges that are experienced & affected in negative manner to the organizational
productivity. This can be specified that unrealistic expectations from employees & better job
opportunities in market s are the two major aspects which affects the functioning of the
company. This can be justified by referring the opinion of Ngo-Henha (2018) that there are
distinct level of objectives which are required to be accomplished by the firm in order to have
higher profitability & stability. Employees sometimes have the unrealistic expectations from the
company which can not be accomplished by the firm. There are certain other job opportunities
which are found to be better and out of the control of the firm. It is important for the enterprise
to give emphasis on developing such course of the actions that can enable the firm to have
effective processing by eliminating such challenges. These kinds of challenges influences the
overall working functioning of the firm which require business to develop such effective
processes that can n contribute in having higher organizational needs.
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Theme 8: In all the manner employee turnover affect the organizational productivity
Particulars Respondents Responses
in %
Delay in
accomplishing
roles &
responsibilities
1 10.00%
Ineffective
utilization of
resources
1 10.00%
Bad brand
image in
market
1 10.00%
Inability to
attain
profitability &
stability
1 10.00%
All of the
above
6 60.00%
Total 10 100.00%
From the analysis of the above presented information it can be articulated that thee are
various patterns in which the firm get impacted from the prevailing level of employee turnover.
On the basis of the data collected from survey it can be analysed that delay in accomplishing the
roles & responsibilities, ineffective utilization of resource, bad brand image and inability to
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attain the profitability & stability are selected by 1 employee for each category. In addition to
this, all the above has been selected from the 6 employees out of the selected sampling size 10.
It can be justified by looking at the opinion of Ross (2020) that there are distinct patterns of the
aspects which are taken into the consideration as in various manner it tends to influence the
processing of the organization. It majorly influences the processing of the organization which
can affect the working processing of the company in highly manner. There are different courses
of the practices which are crucial for the company to give emphasis so that greater
productivity& stability in the organization can be achieved.
Theme 9: Taking feedback mechanism is action that is taking into the consideration for
decreasing employee turnover by the Intercontinental Hotel London
Particulars Respondents Responses
in %
Taking
feedback
mechanism
6 60.00%
Filling right
position
with
corrective
employees
2 20.00%
effective
performance
appraisal for
motivation
1 10.00%
Other 1 10.00%
Total 10 100.00%
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On the basis of the illustrated pictorial presentation it can be interpreted that the specified
firm concentrates on implementation of taking feedback mechanism so that effective
functioning to meet the organizational needs as supported by 6 employees. In addition to this, it
can be mentioned that filling right position with corrective employees, effective performance
appraisal for motivation and other are chosen by 2, 1 and 1 employees respectively. This can be
supported with the statement of Kumar (2022) feedback mechanism is one of the significant
strategy that helps in having the reliable ability to understand the views & experience of staff in
turn corrective level of information about the prevailing lacking areas. This can benefit the firm
to get reliable results by making the changes in the overall processing which can benefit the
organization. It is important for the firm to take certain actions which can allow its employees to
get the motivation in turn greater ability to coordinate with organizational needs can become
possible. This allows to achieve the benefits like surety about the implemented strategy,
effective results, low wastage of resources, less time-consuming process, etc. These all can
benefit the firm to have higher performance in turn reliable level of results to meet
organizational needs by eliminating employee turnover.
Conclusion
From the data findings it can be articulated that employee turnover is one of the adverse
situation which highly affects the functioning of the company. On the basis of the derived results
it can be specified that there are distinct factors which affects the working criteria of company as
leads to higher employee turnover that includes job dissatisfaction, lack of motivation, etc. On
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the basis of this, it can be mentioned that firm get negatively influence for the processing of the
firm which require reliable actions like feedback mechanism in tun improvement can be
implemented.
CHAPTER 5-CONCLUSION AND RECOMMENDATIONS
Conclusion
From the above report it can be concluded that employee turnover is one of the adverse
situation which results in affecting the working procedure of the company. It rends to impact
negatively which require the changes as declines the employee turnover. The recent
investigation has involved the formulation of aim, objectives and questions in turn achieving the
reliable insights for completing the study has become possible. In addition to this, the recent
investigation includes literature review that presents the theoretical information which can
comprise the three distinct themes that are understanding the concept of employee turnover,
factors affecting and impact of it on organizational productivity. It has helped in analyzing that
there are various factors which results in employee turnover that involves job dissatisfaction,
ineffective appraisal, burden of responsibilities, motivation, etc. These all tend to decrease the
overall performance of the firm in turn attaining the organizational objectives becomes possible.
On the basis of this, it can be interpreted that it influences the functioning of the firm which
tend to result in achieving ineffective results so that meetings the research objectives. This
presents that employee turnover impact the functioning of organizational as influences the
productivity. It has helped in having the depth understanding about the highlighted subject
matter which contributes in gaining relevant & reliable information to meet the predetermined
objectives and aim.
In the research methodology for the purpose of evaluating the impact of employee
turnover on organizational productivity, the emphasis has been provided on having effective
application of qualitative type of the research, interpretivism philosophy and inductive approach
that has made possible to meet the specified objectives. In addition to this, the recent
investigation has comprised the information regarding the primary collection with helps in
gaining the information regarding the managers experience & views of impact of employee
turnover on organizational productivity that is supported by secondary research. On the basis of
this, it can be mentioned that the current study has involved the ethical consideration which
helps in having precise practices for the purpose of meeting the requirements of study. Data
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analysis has helped in evaluating that there are varied factors which leads to result in employee
turnover that involves higher job dissatisfaction and lack of motivation among the staff, it
requires the firm to focus on developing the competitive edge by paying attention on having
corrective actions. It adversely influences the overall processing of the organization which needs
firm to focus on having competitive actions as reduces the profitability & stability, brand image,
etc which all has the influence on its position in the market. On the basis of this, it can be
specified that there is negative impact of the employee turnover on the organizational
productivity in the mentioned sector. This helps in gaining the ability to maintain the significant
competitive position in market which can lead the firm towards effective growth & development
for which feedback mechanism is implemented to overcome this challenge.
Recommendations
There are few lacking areas which are resulting into the higher employee turnover
which require the firm to pay attention on having the effective improvement course of the
practice of the practice so that having higher profitability & stability can become possible. In
respect to eliminate the lacking areas it is important for the firm to emphasize on developing the
reliable practice which can effectively give ability to have good performance by possessing
better productive actions. In the current era, there is higher level of competition which require
the firm to pay attention on having the effectual performance by applying such actions that can
contribute in having greater performance.
 Based on the studies conducted it is recommended to the Intercontinental Hotel London
to ensure that the employees they hire are the right talent for the organization. The hiring
of employees with right talent will ensure that the company have the employees who
possess required set silks. Such appropriate level of skills in the employees in an
organization ensures that company’s beliefs in behavioural & cultural context aligns with
the functions and actions of the related personnel (6 Strategies to Reduce Employee
Turnover, 2022). For this purpose, it is suggested to the Human Resource department of
the company to ensure that they sufficient questions in the interview sessions of the
candidates that highlights their behaviours to the organization with which analysation of
the candidate can be done on insights from their personality.
 From the conducted study it is clearly outlined that recognition of employee performance
by monetary and non- monetary means plays a significant role in the boost of such
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employees will to work for the organization. So it is advisory for the International Hotel
London to recognize and appreciate the works of its employees. This will lead to creation
of a positive working environment at the organization. Such a working environment is
believed to provide employees experiencing thrive, induction of an internal feeling in
them of their work and efforts being acknowledged. This also leads to a constant flow to
motivation in the staff members working for the company, increasing the productivity
and associated profitability of the company.
 It has been discovered in the conducted studies at there is direct and significant influence
of employee’s personal life over the professional life. Collectively such influence’s
impacts are seen over the organization in form its poor or below the set standard
performance. It is also proven that companies that put no efforts in helping its employees
to manage their two aspects of life are sure to have high employee turnover rates
especially in hospitality sector (Kurdi and Alshurideh, 2020). So it is recommended to
the chosen organization to take efforts for easing the task of having a balance between
work and life for its employees. This can be done by the company by offering maternity
& paternity leaves without any limits to employees with babies below the age of a year.
Further in case of emergencies company can provide option to its employees to work
within flexible working hours.
 Employee morale is identified as an important factor in determining the employee
retention capacity of an organization in hospitality sector. So it is recommended for the
hotel to lay more emphasis on the employee morale. To boost the morale of the
employees of the company it is suggested that it create more opportunities for its
employees to learn and develop themselves (Singh, 2019). When employees get to learn
new things and develop new skills they are more likely to stay longer with such an
organization. It can contribute in receiving effectual processes which can lead the firm
towards higher competitiveness in turn relevant performance to get greater results can
become possible.
On the basis of this it can be articulated that there are distinct type of the aspects which
are taken into the consideration for the purpose of having effectual performance by eliminating
the irrelevant factors. It becomes crucial for the company to emphasize on this mentioned
courses so that effectual level of growth & development by eliminating the irrelevant aspects' sot
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that higher outcomes to have precise working culture can be done. This is related with
possessing effectual level of results that can enhance higher employee retaining in firm which
contributes in lowering the cost, creating good brand image, possessing expertise knowledge.
This can contribute in having success in organization so that accomplishing the competitiveness
in industry which can eliminate the irrelevant aspects can become possible. On the basis of this,
it can be mentioned that the firm can gain higher progress by applying such application of
strategies that can increase its overall performance in positive pattern.
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Books and Journals
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Ngo-Henha, P.E., 2018. A review of existing turnover intention theories. International Journal
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APPENDIX
Questionnaire
1. How long you have been working in the organization?
o Year
 1-2 Year
 2-3 Yea
 3-4 Year
 More than 4 Year
2. Are you aware with the concept of employee turnover?
 Yes
 No
 Not sure
3. Which are the factors that affect the employee turnover?
 Job dissatisfaction
 Organizational culture
 relationship with manager
 Level of remuneration & compensation
 Other
4. Do you think that organizational productivity get influenced due to the higher employee
turnover?
 Strongly Agree
Agree
 Neutral
 Disagree
 Strongly Disagree
5. In which way the company get affected from the employee turnover?
 Higher employee recruiting procedure
 Loss of experienced & knowledge possessing employees
 Higher cost for training & development
 Diverts the core focus of attaining roles & responsibilities which delay outcomes
6. Which of the following is lacking area that is unable to retain employees in company?
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 Lack of organizational policies for employee growth
 Higher burden of responsibilities
 Ineffective performance evaluation & appraisal
 Lack of motivation
 All the above
7. What are the challenges that are faced by the company experience and impact in
negatively on the organizational productivity?
 Unrealistic expectations from employees
 Better job opportunities in market
 Lack of training & clarity for organizational requirements accomplishing
 None of the above
8. How higher employee turnover is affecting the organizational productivity?
 Delay in accomplishing roles & responsibilities
 Ineffective utilization of resources
 Bad brand image in market
 Inability to attain profitability & stability
 All of the above
9. What actions the Intercontinental Hotel London is taking into the consideration for
decreasing employee turnover?
 Taking feedback mechanism
 Filling right position with corrective employees
 effective performance appraisal for motivation
 Other
10. Any recommendations
………………
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