Evaluating the impact of employee turnover on organizational productivity in the UK luxury hospitality industry within Intercontinental Hotel London

Evaluating the impact of
employee turnover on
organizational productivity in
the UK luxury hospitality
industry within
Intercontinental Hotel
London

ABSTRACT
Employee turnover is one of the adverse situation which has the adverse impact on the
functioning of the company so required to be eliminated. It is based on the luxury UK luxury
hospitality industry within Intercontinental Hotel London which is successful in the sector. The
current study is based on evaluating the impact of employee turnover on organizational
productivity. For this purpose the distinct objectives & questions has been formulated. Research
methodology has included the qualitative study, interpretivism philosophy, inductive approach,
primary & secondary data collection, etc. On the basis of the analysis it can be said that
literature review has involved the information regarding the factors such as job dissatisfaction,
lack of motivation, ineffective ability to complete the tasks, etc. it articulates from the data
findings that there is negative impact of employee turnover on organizational productivity that
requires certain changes. It has involved the recommendations like work life balance
maintaining, employee morale inclining, etc. strategies.
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TABLE OF CONTENTS
CHAPTER 1- INTRODUCTION ..................................................................................................3
Background of the study.........................................................................................................3
Aim and objectives................................................................................................................3
Research questions ...............................................................................................................4
Rationale of the study............................................................................................................4
Significant of the research.....................................................................................................5
CHAPTER 2-LITERATURE REVIEW.........................................................................................6
CHAPTER 3-RESAERCH METHODOLOGY...........................................................................14
Research type........................................................................................................................14
Research approach................................................................................................................14
Research philosophy.............................................................................................................15
Data collection......................................................................................................................15
Sampling...............................................................................................................................16
Data analysis.........................................................................................................................16
Ethical consideration............................................................................................................17
Reliability and validity.........................................................................................................18
Research limitation...............................................................................................................18
CHAPTER 4-DATA ANALYSIS NAD FINDINGS...................................................................19
CHAPTER 5-CONCLUSION AND RECOMMENDATIONS...................................................32
REFERENCES..............................................................................................................................36
APPENDIX...................................................................................................................................38
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CHAPTER 1- INTRODUCTION
Background of the study
In the UK, luxury hospitality sector is growing with the rapid rate which is helping the
companies operating to offer good employment opportunities. In recent era, there is higher
development of particular companies which offer significant growth opportunities to industry by
obtaining competitive edge. Employee turnover is related with workers leaving the company
over a certain period. There are various reasons for which employee tend to leave company that
involve dissatisfaction of job, low remuneration, good obtaining of external opportunities, etc. It
is important for the company to pay attention on identifying this negative aspect as adversely
impact the overall productivity of company. The main reason behind eliminating the negative
impact is to have good level of performance so that greater competitiveness to uplift the overall
position of company can become possible. The current study is based on intercontinental hotel
London which offers various kinds off luxury services to its targeted audience. Present study
will focus on identifying the impact of employee turnover on organizational productivity in the
UK luxury hospitality industry so that depth understanding regarding the particular topic can be
derived. For gaining the effective performance in industry it becomes crucial for the firm to pay
attention on having effectual information which can allow coordinating with organizational
requirements.
Aim and objectives
Aim
The main of the current study is to ascertain the impact of employee turnover on
organizational productivity within Intercontinental Hotel London
Objectives
Following are the objectives which will be accomplished in this particular study to get reliable
understanding about the highlighted subject matter.
 To understand the concept of employee turnover
 To identify the factors affecting employee turnover that influence organizational
productivity with UK luxury hospitality industry
 To ascertain the impact of employee turnover on organizational productivity within
Intercontinental Hotel London
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 To recommend the strategies pertaining to improvement of employee turnover so that
positive influence on organizational productivity within Intercontinental Hotel London
can be derived.
Research questions
 What is the concept of employee turnover?
 Which are the factors affecting employee turnover that influence organizational
productivity with UK luxury hospitality industry?
 What is the impact of employee turnover on organizational productivity within
Intercontinental Hotel London?
 Which are the recommend the strategies pertaining to improvement of employee
turnover so that positive influence on organizational productivity within Intercontinental
Hotel London can be derived?
Rationale of the study
Employee turnover is associated with having the significant insights regarding the
dissatisfaction of employees so that accomplishing reliable decision-making procedure. For
becoming successful it is important for the company to pay attention on identifying the impact
of employee turnover on organizationals productivity so that relevant decision-making can
become possible. For gaining success in effectual manner having insights regarding impact of
employee turnover on organizational productivity in UK luxury hospitality sector. The main
reason behind this is that tend to outcome in losing of expertise knowledge, skills, higher time-
consuming, decrease sales & profitability, etc. these all tend to result in losing competencies
which require firm to conduct operational practices by having new recruitment procedure that
diverts its attention form quality work to hiring. It negatively influences the working process of
the company so it is crucial for the enterprise to obtain such reliable processing which can uplift
benefits for company to overcome the competition existing in market. In luxury hospitality
sector, it is important for the company to pay attention on having effective insights so that
significant level of improvement so that attaining reliable growth and development in market
can become possible.
On the basis of this, it can be specified that there are various ways in which employees
turnover impact the overall performance of the organization so that attaining the insights about
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the prevailing lacking areas in turn effective ability to achieve growth. In addiction to this, there
are several elements that tend to result in employee turnover so that significant information for
the prevailing lacking areas that is hindering overall productivity of organization. On the basis of
this it can be articulated that there are various negative impact which derived by the company s
that taking relevant actions for eliminating its negative impact can become possible. It can help
in receiving competitive edge so that factors affecting employee turnover so that organizational
profitability and stability can be improved. This will allow the organization to identify the
lacking area which is hampering the performance in the adverse manner. For becoming
successful it is important in order to get the good brand image in market. Employee is one of the
crucial resource that is helpful for the firm to get significant growth and development in respect
to achieve higher productivity. On the basis of this it can be interpreted that there are distinct
types of the requirements of the firm which is needed to be accomplished in turn attaining
effective ability to coordinate with changing needs of company can become possible. For the
purpose of becoming successful it is important for the firm to pay attention on having effectual
course of the actions which can decrease its employee turnover that can directly enhance its
organizational productivity. The present study can help in meeting this requirements in highly
effectual pattern. This can lead the firm to have precise understanding of conducted course of
actions which can directly uplift its organizational competitiveness in greater manner.
Significant of the research
There are various form of the benefits of retaining employees as it help in achieving the
reliable level of growth and development by achieving competitive edge. The main reason
behind the eliminating irrelevant aspects so that accomplishing the organizational productivity in
reliable manner can become possible. It is important for the particular company to understand its
impact so that taking reliable action for the purpose of gaining competitiveness. It helps in
retaining confidential information so that significant information to obtain the ability to meet
organizational objectives of higher profitability, stability, etc can become possible. The
particular study is helpful in receiving proper level of information so that reliable growth and
development can be achieved. It is important to pay attention on having effectual courses of
actions which can allow to have higher level of result by eliminating irrelevant curses in turn
good level of growth & development can be derived by possessing effective performance. ON
the basis of this it can be articulated that there are various form of the processes which is
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required to be taken into the action that can help in deriving competitive edge by meeting all of
is roles & responsibilities.
From the evaluation it can be identified that there three parties for which the particular
study can be useful in order to meet the objectives of research. The particular company is helpful
in gaining the significant level of the information can be derived. The organization operating in
similar industry can pay attention on having the effectual utilization of its findings in turn
gaining competitiveness can derived. In addition to this, learners and scholars focusing on
conducting the research in similar topic can pay attention on having the specific study in turn
accomplishing their objectives of study. These all the three parties can use this particular
information in turn significant level of accomplishing can become possible. It can contribute in
receiving highly precise information which can permit to have greater knowledge &
competitiveness in respect to eliminate the irrelevant aspects that has adverse impact on its
employees performance so that attaining the organizational objectives in effective manner can
become possible. For the purpose of good organizational outcomes it is crucial for the enterprise
to focus on certain courses of actions that can decline its negative influence.
CHAPTER 2-LITERATURE REVIEW
Introduction:
It is one of the crucial chapter that involve the information regarding the concept,
theories, models, etc so that depth understanding regarding the theoretical topic can be attained.
This chapter is based on three themes which will help in gaining the significant knowledge
regarding the prevailing topic in turn depth understanding can be received. This will allow to
have effective insights about the topic in turn attaining aim and objectives will become possible.
Theme 1: The concept of employee turnover
According to Donkor, and et.al., (2022) employee turnover is basically associated with
having the information regarding the total number of workers who leave the organization over a
certain period. In addition to this it can be specified that there are various factors which
influences employees turnover in adverse manner so that reliable processing does not become
passible. The main reason behind the employee turnover is higher level of jobs dissatisfaction. In
order to have effectual understanding regarding the employee turnover the significant details of
the prevailing circumstances so that attaining relevant information of to make improvement can
become possible. It offers the various kinds of drawbacks to company so it is important for the
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company to pay attention on this as it has higher level of adverse impact on company's
productivity. In against to this, Kumar (2022) said that employee turnover is related with
employee turnover is concerned with lack of communication which can result in lack of
organizational productivity as they move out of operational processes. There are three types of
employees turnover which tend to impact the company's productivity get hampered. Voluntary,
involuntary, retirement and internal transfer. These all are the factors which tend to influence the
overall processing of the company. It is crucial for the organization to recognize the lacking
areas which are occurring due to particular type of the employee turnover so that significant
level of improvement can be received.
In the views of Mulang (2022) there are distinct type of the drawbacks which are
required to be taken into the consideration so that its impact in adverse manner can be achieved.
The one of the significant imitation which hampers the overall productivity and performance of
the company is lack of ability to manage the overall processing in turn gaining to competitive
edge. It can adversely influence the whole procedure of the company that can majorly impact the
productivity of company as accomplishing roles and responsibilities in effective manner can not
be done precisely. For the purpose of decreasing low morale employees it is required to pay
higher cost which can majorly affect the working efficiency and productivity of company. It is
important for the company to get reliable level of processing so that receiving such productivity
results by declining related cost. In order to get the profitability and stability it is important for
the enterprise to give emphasis on having such effectual analysis by taking the feedback
mechanism so that relevant level of growth and development to achieve significant satisfaction
from the employees. On the other side, Serhan and et.al., (2022) depicted that there are various
form of the lacking areas which tend to influence the functioning of employees so becomes
crucial for enterprise to emphasize on possessing such reliable extent of organizational culture
that can positively impact the working criteria of firm. For being successful it is highly required
to eliminate the employee turnover as it creates the non-productive results which outcome in
inappropriate working scenarios. For the purpose of having greater competitive position it is
needed to make sure to maintain quality results which help in eliminating complex working
situation. It is helpful in receiving proper development of firm that can contribute in receiving
success by involving all major competitive factors. This is important as it is helpful in deriving
better organizational performance which can permit retaining staff through developing such
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