This document explores the concept of emotional intelligence and its importance in the workplace. It discusses how to set aside personal emotions to focus on employee feelings, how knowledge of learning styles and communication styles helps understand employees better, and how to use one's own feelings to satisfy emotional needs. It also covers the principles of emotional intelligence and the relationship between emotionally effective people and business objectives. Additionally, it examines the emotional impact of decision making and the process of decision making that takes into account emotional impact. Finally, it discusses policies, procedures, and legislation that enable managing emotions in the workplace and the importance of OHS/WHS legislation in implementing business decisions.
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