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Facilities Operations Management - Assignment

   

Added on  2020-11-12

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Facilities Operations andManagement
Facilities Operations Management - Assignment_1

TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1AC1.1..........................................................................................................................................1AC1.2 .........................................................................................................................................2AC1.3 .........................................................................................................................................2AC1.4 .........................................................................................................................................3TASK 2............................................................................................................................................3TASK 3 ...........................................................................................................................................4AC3.1 .........................................................................................................................................4AC3.2 .........................................................................................................................................4AC3.3 .........................................................................................................................................5AC4.1 .........................................................................................................................................5AC4.2 .........................................................................................................................................6CONCLUSION................................................................................................................................6REFERENCES................................................................................................................................8
Facilities Operations Management - Assignment_2

INTRODUCTIONFacilities operations management (FOM) is the process of coordinating people and assetsrequired for the business to operate and carry out facility in a designed manner (Alexander,2013). It integrates building, personnel, technologies and behavioural sciences within a businessenvironment also manages the impact on the organization. It is a strategic business procedure forquality business operations as well as effective and efficient delivery of support services withinthe company . This report on FOM will discuss the scenario of an underperforming hotel in UK.The chosen organization is Titanic Hotel Liverpool. This project will include the analysis ofdifferent roles and responsibilities of facilities manager engaged in facilities operations, ways togain customer satisfaction and impact of employer or funding agencies. TASK 1AC1.1Facilities management (FM) is an activity of providing maintenance support, servicesrequired for building administration, real estate to maintain and increase their value. Majorelement in the organization is facilities operational management. It helps in effective functioningand arrangement of business.Scope:FM is designed to satisfy clients, employees and resource gaps and the main scope is indelivering consultancy services integrated into business processes or applied to a project.Strategy development, business performance and contract management are the range of FMscope (Becerik-Gerber and et.al., 2011). Introduction of new innovative ideas or techniques forimproving the quality of services, customer satisfaction and assist investments are the features ofa good facilities management. The scope of this kind of management is wide and different whichincludes security, cleaning, maintenance, catering, landscaping, hygiene, etc.Responsibilities of facilities manager for staff engaged in facilities operations:There are several duties and obligations of a facility manager such as overseeing day today activities of a building, reduce cost of operating etc. Some of the main duties and roles areas follows:Ensuring daily operations of facilities- Facilities managersneeds to inspect day to dayoperations and communicate with the decision makers for ensuring that business is running1
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smoothly. It checks where staff has been appointed adequately and ensures grievances are solvedquickly.Employee engagement- Including staff in the decision making process by facilitiesmanager helps in bringing new ideas and thoughts which can make the operations effective andefficient (Brown and Bessant, 2013).AC1.2 Facilities manager has to look for various operations with respect to property of theorganisation. To develop an effectual system of control, the facilities manager needs to workhard which will aid in proper structure maintenance. Ensuring no damage in the architecture andmaintaining cleanliness is also a responsibility of facilities manager which are all mandatory forimprovement of organization's services through this quality evaluation. They must ensure thesafety and health needs of facilities. It must also plan utilization and allocation of resources,space for new buildings and restructuring the existing premises.Building management and operations- They must confirm whether the building space isallocated properly. Also ensure safety, comfort and productive environment for the customersand employees visiting the architecture.Emergency issue dealing- Any breach, safety and security of the facilities involve thefacility manager and they must have plans regarding what needs to be done in such situations.Total facilities management services- Contracts like access control systems, security,mechanical and electrical maintenance are to be maintained properly (Chandes and et.al., 2013).This is to create a control system that supports effective building management.AC1.3 Providing the best services to customers through satisfaction, retaining lost clients,understanding and acquiring new customers are the responsibilities of a facilities manager. Theyalso need to make sure that internal and external clients of the firm are satisfied. Some of theresponsibilities towards customers include:Customer satisfaction- Measuring the level of satisfaction of customers and ensuring thebest and quality services through modifications.Safety and security assurance- Customers should be kept safe and secured at the sametime of making them happy. 2
Facilities Operations Management - Assignment_4

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