Assignment Hospitality Management Case Study
10 Pages2075 Words26 Views
Added on 2020-05-28
Assignment Hospitality Management Case Study
Added on 2020-05-28
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Running head: Hospitality Management Hospitality Management
Hospitality Management 1Table of Contents1.Expected areas where customer service is above average....................................................................22.Our Weakness......................................................................................................................................23.Strategies to turn best customer services into competitive advantage and minimizing the limitations.24.Personal characteristics the organization will seek in staff to deliver customer services at the desired level25.Elements the organization will hire such as versus elements as extras and add ons.............................36.Attributes which helps the sustainable tourism organization to hire the right person for establishment37.Initiatives which are important for an employee to join the sustainable tourism organization.............38.Customer service provisions in travel and tourism organizations to meet the individual needs of different types of customers........................................................................................................................3Scenario.......................................................................................................................................................41.List of Requirements, Licenses, Support Info, Timeframes (Validity or due dates) and Penalties.....4Penalties..................................................................................................................................................42.Licensing, Legal Requirements and Permits identified for the Food Business...................................43. Requirements to comply with the Food Act and the Australia New Zealand Food Standards Code........54.Food Act at state and local levels........................................................................................................55.Procedures and Requirements to extend a Liquor License...................................................................56.Legislative Requirements for Liquor License......................................................................................57.All types of Insurance which the organization will require..................................................................68.Legal Tax Obligations and Penalties which apply for failing to comply with these.............................69.Requirements to comply with the National Employment Standards and EEO aspects considered while recruiting staff....................................................................................................................................6Equal Employment Opportunity and Anti-Discrimination......................................................................610.WHS requirements for establishment..............................................................................................711.Areas requiring the provisions for risk management and identifying the areas which require specialist legal advice..................................................................................................................................7References...................................................................................................................................................8Case Study
Hospitality Management 21.Expected areas where customer service is above average The organization achieves customer satisfaction by examining that its services are satisfyingtheir requirements and anticipations and the possibilities to acclaim the organization to others.So, customer satisfaction has become a benchmark to measure the health of the industry.2.Our Weakness As China is the most valued customer of Australia in terms of tourism and hospitality, theAustralian hotels need to upgrade themselves to meet the requirements of the Chinese customers.(Featherstone, 2015).There has been shortage of staff in the organization due to high penaltyrates on weekends. 3.Strategies to turn best customer services into competitive advantage and minimizingthe limitations According to Dupeyras & MacCallum (2013), the main source of revenue is generated by thetourists who stay in our hotel. So, the main focus should be to attract more visitors by providingfacilities which match the international bench marks. Another policy to overcome the weakness is to develop resources which represent our culture ina creative form. This will enable the tourists to enjoy their stay in our hotel. Moreover, theywould recommend others thereby improving our accreditations.4.Personal characteristics the organization will seek in staff to deliver customerservices at the desired levelOne of the important aspects of providing good customer service is to maintain an amicable andcooperative atmosphere with the visitors .The staff should have good communication skills. Itshould ensure that the visitors should not face any inconvenience.
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