Exploring Intersections of Gender, Inequality, and Organizational Outcomes

Gender Discrimination: Intersecting Inequalities across the Lifecourse

HUMAN RESOURCE
MANAGEMENT
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TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Explain various Role and purpose of human resource management in context of Hilton
hotel........................................................................................................................................3
1.2 Explain human resource planning and analysis its impact on demand and supply..........5
TASK 2............................................................................................................................................6
2.1 Analysis employment relationship in contest of Hilton hotel.........................................6
2.2 Explain employment related law and regulations that affects HRM in the Hilton hotel. 8
TASK 3............................................................................................................................................9
3.1 Design a job description and personal specification for respective organisation.............9
3.2 Distinguish recruitment and selection process among two companies..........................10
TASK 4..........................................................................................................................................11
CONCLUSION..............................................................................................................................11
REFERENCES................................................................................................................................1
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INTRODUCTION
Human resource management is a function in which company focuses on maximizing
employee’s potential with the help of performance management. It is also managing worker’s
performance according to the demand structure of enterprise. HR is also concerned with
employee’s benefits, recruitment and organizing tanning and development sessions for new
recruiters. With the help of proper management, a better relation can be made among the
supervisor and workers. Main activities of HRM assist in enhancing employee’s interpersonal
skills and managing their payroll system as well compensation issues. Current project is based on
Hilton hotel, which offers a wide range of hospitality services all across the world. In addition to
this, report is based on launching of new branch at Stratford city. In this, necessary efforts are
made by the HR manager for new establishment. Furthermore, the process of recruitment and
selection, which has been carried out by two different organizations are mentioned in this report.
Individual has adopted various plans in this project for success of new branch opening and
motivating the employees for rendering better performance.
TASK 1
1.1 Explain various Role and purpose of human resource management in context of Hilton hotel
In every organization, HR manager plays a crucial role for keeping the workforce
satisfied. HR manager of Hilton hotel focuses on coordination of employees for fulfilling their
needs and wants. HR professionals are planning for managing the balance between need of
manpower and their recruitment and also, forecasting for future need of human resources (Chen
and Huang, 2012). Department manager has basic two main roles in firm that is, employee’s
motivation and evaluating department’s performance. Here are some roles and purpose of HRM
which are listed as below: Set compensation and benefits: In the initial stage of establishment of new branch, HR
executive is providing guidance to their workers in terms of the way in which they
manage their guests and fulfil the needs and demands of them (Nuttin, 2014). HR
Manager has focused on proper direction towards the compensation and benefits of
employees. Compensation is based on individual performance that has been monitored by
the manager. Basic reason behind benefits and reward plan is motiving workers and their
effectiveness towards the work.
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 Maintaining employee relation: Every relation is based on proper understanding among
two or more people. In Hilton hotel, HR manager is responsible for keeping employer-
employee relation healthy and strong and this is possible help of adopting appropriate
employee strategies (O'Neil and Drillings, 2012). HR manager of the company focuses
on safe environment for workers so it is helpful for reducing the chances of
misunderstanding at workplace among workers.
 Conducting training and development programme: HR manger provides the training
and development facility to their employees. It helps workers to enhance their
performance and knowledge, which are required by the firm. They organize seminar and
conference, which are leads to positive environment at work place (Abbasi and Rana,
2012). It affects the performance of organization because trained employees effectively
work and deliver the best services to their clients and customers. Effective training
sessions at regular intervals support the brand to carry out smooth flow of all operations
and activities and HR follow the same. Along with this, it also assists in increasing sales
and profits of a hotel by enhancing skill set and knowledge base of employees. Collaboration- Main role of human resource management in Hilton is to take care and
manage smooth flow of operations and activities of an organization. It also helps to
coordinate and communication with each other. Employees share the roles and
responsibilities in front of HR manger for accomplishing projects, which are provided by
the clients. They easily fulfil business objectives and goals with the help of HR expertise
that is working in the Hilton hotel (Hendry, 2012).
 Satisfied working environment: Basic purpose of human resource management is
providing work schedules, giving solutions of conflicts and measuring the performance of
employees that lead to a healthy and positive working environment. In Hilton hotel, HR
manager delegates the work according to the abilities of employees so that they can work
easily and achieve desired results. In addition to that HR also focuses on enhancing
employee's potential towards the organisation.
 Performance evaluation: It is an important function that helps in measuring the
performance of employees at regular intervals of time and making changes in their pay
structure (Jiang and et.al., 2012). The human resource management of entity ensures that
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employees perform their assigned work in accordance with the organizational policies
and procedures.
A successful manager must have extra ordinary skills to handle the employees ate
workplace. Purpose of hard HRM is evaluating the entire organisation. However, on the other
hand, soft HRM focuses on employee’s motivation. In addition to this, manager identifies the
needs and wants of employees in order to satisfy them. It helps employees to become highly
motivated towards the work and make them perform in an effective manner (Schweiger, 2013).
They generate the interest for completing work on time under which clients are satisfied with the
services provided by workers. By training, employees learn more things, which are required by
the Hilton hotel. It affects performance of organization and increases the market share in
hospitality industry.
1.2 Explain human resource planning and analysis its impact on demand and supply
Hilton hotel has adopted planning process for managing supply and demand in
organization for controlling the workforce effectively. It is a necessary tool for evaluating
manpower needs for future requirement. To perform the organisational activities in a better way,
sufficient manpower is needed to accomplish the tasks. Following are the steps that assist in
analysing demand and supply of manpower in the organisation (Sahoo, 2012). Assessing human resources: At this stage, manager evaluates internal and external
environment to assess the total manpower available in the firm and number of people
needed in the future. Demand forecasting: In this, representatives evaluate total estimation for demand and
supply of workforce in the firm. In accordance with the strategic aim of entity, demand of
human resources in Hilton hotel is identified (Schaltegger and Burritt, 2014). In this
respect, HR executive of Hilton hotel will analyse the market trends, industry needs and
technical innovation so that employees can be hired accordingly. Further, employees
leaving the entity due to retirement, job switch, etc. are predicted so as to fill their vacant
positions with a new employee. Supply forecasting: Forecasting of supply refers to a perfect estimation of manpower
need in the organisation and necessity is completed with the help of existing employees.
In context of Hilton hotel, supply analysis is done that determines particular need to
narrow the supply of entities workforce in contrast of future demand (Noruzy, Dalfard
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and Rezazadeh, 2013). Different sources of supply that can be used to meet the
manpower demand are identified and used. Matching demand and supply: Hilton focuses on balancing the demand and supply in
hotel industry. It is important that both sides remain equal so that surplus and shortage of
staff can be managed easily in the organization. In case surplus of employees in
department, hotel can shuffle some in that division in which there is requirement of
workers (Gallie, Zhou and Green, 2012). In case of shortage, manager hires more
qualified candidates in the enterprise.
 Action plan: In the last stage of HR planning process, executive starts different activities
such as recruitment, selection and then placement and so on. Planning and development
assists for the shortage of manpower. However, on the other hand, recruitment will
increase the overall efficiency of firm by hiring suitable and efficient candidates at the
tight positions. Finally, with the help of this stage, manager of Hilton can easily manage
the demand and supply (Samim and Rashid, 2016).
HR planning is also affected with the change environment such as workforce diversity,
economic and technical changes, globalization and changing nature of work and they are
discussed as below: Workforce diversity: At the workplace, diversification is categorized by race, sex, age
values and this is spreading in the work culture. Economic and technological changes: Change is a part of life and along with the time,
various alterations occur in the hotel industry such as new economic policy and changes
in automation
 Globalization: It increases the competition in hotel industry as well as in MNC's. This is
the reason; Hilton is having a pressure to increase the capabilities and skills of newly
hired candidates.
TASK 2
2.1 Analysis employment relationship in contest of Hilton hotel
For better working environment and keeping healthy employee relations, manager of
Hilton hotel tries to consider a positive working culture in the firm so that individuals can feel
free to share their views and ideas (Ghumman and et al, 2013). For maintaining better relations
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between employers and employees, manager of the Hilton hotel has adopted all points, which are
listed as below: Collective bargaining: With the help of collective bargaining problems can be solve
between employer-employee. Hilton uses this tool for collective agreements. At the
workplace of Hilton, termination of employees is increasing because of lack of
understanding between the workers. Thus, enterprise has adopted this approach for
resolution of problems (Harnois, 2015). In this, information is required to be collected for
collective agreement. In order to that employee's better relation is maintain by the
management that will assists for reduction in ratio of conflicts in a work place. Negotiation: In this where two or more people discuss their problems and issues and tries
to reach at favourable outcomes. In addition to this Hilton use individual meetings as a
tool to resolution of their issues. Negotiation also supports in filling the vacant position
with the best and most suitable candidates (Schaufeli and Taris, 2014). If there is no
coordination between the two parties, process of negotiation will not be successful. With
the help of this agreements management can resolve their issues and its leads to a friendly
and healthy environment. Employee participation and involvement: At the time of taking any decision and
formulating strategy, brand needs to make sure that employees of Hilton are involved in
the process. This resulted in creating sense of satisfaction among workers and enhances
their gratification level. It is based on human relation approach which bring a new set of
participation of workers in the decision making process of management. Their views and
ideas have to be included in the final decision so that they can improve their work
performance. With the help of motivation theory employee move towards the
participation and it will enhance their coordination in workplace that will assists for
better relationship. Disciplinary process: Hotel follows formal and informal disciplinary process under
which reducing the unfair practising at workplace is the main focus. It helps to build-up
good relations between customers and clients (The role of line managers in HR, 2014).
Hilton adopts the informal disciplinary process, which is the best way of quick resolution.
In this, necessary actions can be taken for reduction of unfair practises at the workplace.
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In order to that quick response show the care of employee so it positively impact of
working behaviours and leads to develop endless bond among the employee.
 Conflict management: Manager of Hilton tries to decrease the conflicts in organization.
Here, HR manager highly cooperates with each other and they know the way to manage
these conflicts in a better way. With the help of competing, collaborating, avoiding and
accommodating with the problems, better solution of conflicts can be accomplished by
the HR manager (Koening, 2015). It is necessary to solve conflicts in a very initial level
so that it will assists for the employee satisfaction towards the organisation.
2.2 Explain employment related law and regulations that affects HRM in the Hilton hotel
Employment law affects HRM as there are some rules and regulations that can positively
affect the hotel industry and become helpful for maintaining a better relationship in the working
environment. Here are some laws that can affect the management process in organization that are
discussed as below:
 Equality Act 2010: It is a significant act developed by Parliament of UK so as to
safeguard the interest of employees (Chen and Huang, 2012). As per this act, employer
must not discriminate its employees on the basis of factors like caste, creed, religion,
gender, belief, physical impairment, etc. As per this act, Hilton hotel is required to treat
each employee equally irrespective of any kind of discrimination.
 Health and Safety Act 1974: It is a crucial act that ensures physical safety of individuals
while working. Main concern of this act is to ensure proper actions that are to be taken to
reduce the health related risks to employees. Therefore, proper actions must be taken to
bring down the risk exposure of employees at workplace (Health and Safety at Work etc.
Act 1974, 2015). Hence, Hilton must have all the safety devices installed in hotel. The
housekeeping employees must be trained to handle chemicals used for cleaning in a safe
manner. Other than this, knowledge regarding disaster management must be provided to
employees.
 Employment right act: All employees have some rights for fair and healthy competition
at workplace. HR manager also encourage the employees for understanding their rights
and for that purpose, individuals can arrange training and development classes to possess
certain rights that can be useful at the time of conflicts (O'Neil and Drillings, 2012).
There are some more rights for employment welfare that are explained as below:
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 Employee is free to take action against his/her harassment.
 They have right to get a safe and clean environment, which is free from risks.
 In Hilton, workers are free to express their feelings and claim against any unethical
activity faced by them (Hendry, 2012).
 Also, they have right to receive fair wages for their work.
All these acts are followed by the management of Hilton to promote fair practises at
workplace.
TASK 3
3.1 Design a job description and personal specification for respective organisation
It can be stated that effective strategies of recruitment and selection are require to be
developed by businesses in order to fill the vacant position in organization. Here, job description
and personal specification are the two major documents, which need to be formulated by the
business enterprise. In Hilton hotel, manager maintains these documents in which individual’s
qualification, experience, qualities as well person attributes with respect to the work are
mentioned. Here is the job description format given below:
JOB DESCRIPTION
HILTON HOTEL
JOB DESCRIPTION
JOB PROFILE
Employee Name: XYZ
Job Title: HR. assistant manager
Date: 9th November 2016
List of Job Summary or key responsibilities:
 Work implementation
 Communicating with subordinates
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 Support to others
 Reporting to the manager
 Identify capable candidate's
 Utilisation of candidate's talents in the organisation
 Build a friendly environment in a work place
PERSONAL SPECIFICATION
Person specification for Human resource assistance
Employee Name: XYZ
Job Title: HR. assistant manger
 Candidate must have minimum 3 years of experience in the field of human resources
 Must be post graduate in HR with 60%.
 Candidate who have completed post-graduation from a top business school or recognized
university.
 Good communication skill
 Ability to adjust with change.
 Professional practise under a experience holder.
3.2 Distinguish recruitment and selection process among two companies
To accomplish the human resource need of organisation, an effective recruitment and
selection process is used. The different processes of hiring and selecting candidates in Hilton
hotel and Starbucks are provided as below as:
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The recruitment and selection process of the Hilton hotel:
Stage 1 – In this step, hotel places advertisement in different business magazines and
newspapers with an objective to fill vacant positions. Furthermore, selected business also
communicates with recruitment firms to fill the vacant post.
Stage 2 – Executive identifies the candidate skills, knowledge related to the field. In this way, if
applicant passes the second technical round then it is eligible for the third round. At the time of
carrying out the process of selection the organization needs to make sure that no discrimination
is created out among workers. This will support in carrying out smooth flow of all operations and
activities. Along with this, it will also create a sense of satisfaction among workers and will
motivate them to give their best.
Stage 3 – After second round, manager takes aptitude test for the candidates under which he
examines the skill set and knowledge base of person (The role of line managers in HR, 2014). It
includes maths, reasoning related question, which is prepared by the manager. In this round, they
have idea about the candidate’s knowledge, skills and efficiency towards the work.
Stage 4 – All these processes are conducted by the manager there after manager selects the
candidates as per vacant position in the firm.
The recruitment and selection process of the Starbucks:
Stage 1 – Manager provides job description regarding proper information of the vacant job.
Thereafter, the interested candidate can contact the manager under which executive shortlisted
candidates as per match the curriculum vitae (CV) on bases of job profile.
Stage 2 – Manger takes interview of the candidates and they ask some question like qualification
and related to CV under which manager identify knowledge, skills and interest of the candidates.
Here, at the time of selecting candidate, managers seek for the skill set and knowledge base of
worker. Furthermore selection is entirely carried out on the basis of education level, qualification
Stage 3 – Accordingly second stage, candidate eligible for the vacant position in the
organization. Thereafter, they take personal interview of the applicant under which manager ask
some question related to the general knowledge (Koening, 2015).
Stage 4 – Candidate passes all these processes are taken by the manager. Firm provide the
medical check-up of the candidate under which includes the blood test etc. As per this, manager
selects the candidate and appoints him for his new job.
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TASK 4
Productivity: Training and development programme assists in increasing productivity of the
workers. Further, it is useful for achieving long term goals and boosting the capability of
existing employees.
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Development of employee’s skill: Job knowledge is important for the candidates to perform
their work effectually. It improves the overall personality of a person. Training and development
prepares a person to deal with any kind of situation.
Higher Profitability: With the help of T & D, leader can enhance the profitability ratio and can
able to accomplish goals with optimum utilisation of resources. Hilton hotel provides training
and development to their employees which help workers to enhance the level of their
performance and improve skills that are required by the firm. It aids in boosting the performance
of organization as consumer is satisfied with the services provided to him. With the help of it,
overall market share of company gets increased.
Organization culture-There are different types of culture which are followed by companies
depending on their business. Hilton hotel follows the culture which helps employees to behave in
an ideal manner. With the help of training, a positive work culture and environment is
maintained in the firm.
Good quality of work: An organization renders training and development to their workforce
which improves the quality of work. They work in an appropriate manner and contribute high
efforts at the workplace. In this way, organization increases overall productivity in the UK
market.
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Under this method, there are several points for improving the performance and skills of
employees. This type of training is conducted under which employees easily manage their
scheduled work and attain the business goals effectually. It is organized at the low cost and
includes methods like coaching, mentoring, job instruction, etc. Some of them are stated as
below:
Mentoring- An organization uses this method for managerial employees. In this way, manager
mentor the employee’s performance under which they motivate them towards performing their
work effectually.
Job Rotation- It is a process of training employees by rotating them through a series of related
jobs. By job rotation, knowledge of employees get increased that aids in accomplishing the
objective of company. It also helps in improving the performance of organization as skilled
employees can be able to work efficiently on different job profiles.
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Job instructional techniques- It helps workers to easily manage their work and attain the
business goals.
Off- the – Job training: In this, performance of employees gets improved with the help of
lectures and conference, vestibule training, etc. It is conducted outside the firm through sharing
knowledge and ideas. It helps human resources to get innovative ideas which can be applied at
the workplace. Through Off the job training method, employees learn many things which are
required by the firm and improve their quality of work. It aids in enhancing the performance of
firm as clients get satisfied with the services. As per this, company is able to gain high customer
loyalty.
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It helps manager to easily manage day to day operations in Hilton hotel along with effectually
dealing with the workforce. Employees deliver good quality of work and attain the business
goals and objectives. Furthermore, it affects the performance of organization and increases its
overall productivity as well as profitability.
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CONCLUSION
After analysing all the aspects of HRM in context of Hilton hotel, it can be said that hotel
industry has adopted various aspects while establishing a new branch. For that purpose, HR
manager has to evaluate all roles and responsibilities played by candidates at the time of new
branch opening. Through training, employees can enhance their performance and improve the
knowledge which is required by the firm. With the help of training and recruitment process,
manager appoints right employees in the organization, which helps them to manage day to day
operations in the firm. As per the given scenario, Hilton uses employee legislation for
maintaining better employment conditions. With the help of legislation related to employment,
firm maintains the work culture and good relation with employees. Further, it also tries to adopt a
traditional recruitment process and design a training and development programme for the fresher.
All these efforts are made by the hotel to survive with sustainability in the long run along with
earning higher profits and growth.
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