Human Resources Management Assignment - Hilton Hotel
Write a report on human resource management, employee relations, employment law, recruitment and selection, and training and development in service industries.
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Added on 2020-10-22
Human Resources Management Assignment - Hilton Hotel
Write a report on human resource management, employee relations, employment law, recruitment and selection, and training and development in service industries.
Added on 2020-10-22
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Table of ContentsINTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................31.1 Role and purpose of Human resource management in Hilton Hotel....................................31.2 Justification of human resource plan based on analysis of supply and demand for Hiltonhotel.............................................................................................................................................42.1 Current state of employment relations in selected service industry......................................52.2 Influence of employment law on management of human resource in Hilton hotel..............6TASK 2............................................................................................................................................73.1 Job description and person specifications through examples from Hilton hotel..................73.2 Comparison between selection process of different service industries.................................9TASK 4..........................................................................................................................................104.1 Contribution of training and development activities for effective operation of Hilton hotel...................................................................................................................................................10CONCLUSION..............................................................................................................................11REFERENCES..............................................................................................................................12
INTRODUCTIONHuman resource is all about managing workforce of business by conducting varioususeful programmes such as; training and development, performance management, sessions,compensation and benefits, hiring employees and so on (Barney, Ketchen Jr and Wright, 2011).Basically, HR team is liable for recruiting and selecting best skilled employees for fulfilling thevacant position of an association by considering necessary facts or figures. Hilton Hotel is one ofthe most leading groups across the marketplace by having its branches across the distinct market.Moreover, Hilton is having a strong brand image at marketplace because of its qualitativehospitality towards their consumers. Therefore, this assignment is going to highlight role andmain purpose of human resource management at workplace by showing their various businessactivities with proper justification. Furthermore, influence of employment laws on Hilton is alsooutlined in the project as well as various process through which HR department is going to selecteligible candidates. Along with this, training and development programmes is also explained forunderstanding the influence of its on business operations. TASK 11.1 Role and purpose of Human resource management in Hilton HotelHuman resource management is an appropriate process which is used by HR team formanaging their workforce in proper manner because all the business operations are handled bystaff members (Batt and Colvin, 2011). However, in service industry HR is having three majorareas of operations such as; recruitment and staffing, identifying compensation of employees orbenefits and lastly explain the roles and responsibilities of employees who are performing atworkplace with proper details. For example; what is expecting from them to perform in order toattain their set personal and professional objectives. Apart from this, concept of HR in serviceindustry as well as travel and tourism is fully based on personnel of an association. Along withthis, requisite to have a potential of acquiring customer satisfaction with proper communicationand service skills. Hilton hotel is having number of branches due to which they need to hireskilled and eligible employees in order to run their business in smooth manner. Thus, HR team ofHilton hotel is responsible to perform number of roles which is discussed as follows- Recruiting process- Initial step or role of HRM is to hire skilled employees for Hiltonhotel and their distinct branches for managing all the business activities in proper manner.3
However, this process is highly complex because selection of best suitable candidate is gonethrough various test and interviews in order to analyse the background, knowledge and talent ofdesired employee (Bolman and Deal, 2017). In fact, HR needs to follow all the steps becausegrowth of Hilton and its image is fully depend upon proper working of staff members. Forexample; front office is liable for capturing attention of customers by fulfilling their needsaccording to demand. Monitoring employees- Process of HR team is a continuous which continues afterrecruitment and selection of correct candidates also. In Hilton hotel, it is essential for recruiter toassigned specific job to hired employee in order to polish them so that they can achieve their setobjectives or goals in a defined time period. Organize training and development programmes- As per this element, HR team is liablefor conducting various training and enhancement sessions for employees in order to improvetheir knowledge and make them aware about their assigned job. In fact, this programme also helpthem in improving their entire personality which is beneficial for their future success. Apart from this, there are number of purposes of HRM which is discussed as follows- Proper management of staff members- One of the major purpose of designing HR team is tomanage employees whosoever are working at organization by making an appropriate plans andprocedures. In fact, this will help in attaining set target of Hilton hotel by filling the vacantposition of an enterprise and manage them in more suitable manner (Bröckermann, 2012) . Concerned about employees benefits- HR is also having the motive is to make sure thatall the employees are accessing the advantages which is offered by an organization to them. Itmeans, they have to maintain positive relationship with staff members for understanding theirviews and opinions towards enterprises.Hard and Soft HRM- It’s an approach through which employees are treated as aresources like other such as; land and building, plant and machinery or many more. On the otherhand, soft HRM means that employees are seen as most indispensable source for gainingcompetitive advantage at workplace. However, Hard HRM is suitable in services industrybecause there are large number of employees available at workplace. 1.2 Justification of human resource plan based on analysis of supply and demand for Hilton hotelHuman resource planning is a term which is defined as an appropriate process that isrelated with determination of present and future requirements of staff members at workplace for4
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