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Human Resource Management For a Service Industry | Assignment

   

Added on  2021-01-01

13 Pages3318 Words389 Views
HUMAN RESOURCE MANAGEMENT FOR SERVICEINDUSTRIES1

Table of ContentsIntroduction......................................................................................................................................3TASK 1............................................................................................................................................3Refer to PPT.................................................................................................................................3TASK 2............................................................................................................................................33.1 Job description and discussion of person specification in Britannia Hotel............................3M2: Evaluating recruitment aims and recruitment process techniques using HRM theories......53.2 Comparing selection process.................................................................................................6D2: Interdependence of selection process in sub sectors of hospitality industry.........................7TASK 3............................................................................................................................................84.1 Assessment of activities in training and development for effective operation in thehospitality industry.......................................................................................................................8M3: Barriers and the attitudes towards training.........................................................................10D3: Overall objectives of Britannia Hotels and application of innovation or creativity...........10Conclusion.....................................................................................................................................10Recommendations..........................................................................................................................10REFERENCES..............................................................................................................................122

IntroductionManagement of human resources (HRM) is a vital aspect of service industry. It is theskills and the employees’ performance that marks service quality provided by the organisation toits guests. This assignment will help to understand HRM and its relation to employment laws,recruitment or selection process and training or development. The assignment will consider thecase study of Britannia Hotels for studying the importance of HRM and its dependence on otherfactors for developing organizational performance. Britannia Hotels was founded in 1976 byAlex Langsam and is headquartered in Hale, UK (Britanniahotels.com, 2018). The group has 53hotels in the UK and employed 12000 staffs. Therefore, this assignment is aimed at analysing thedifferent roles of HRM, selection and training process and importance of invoicing creativity inthe hospitality industry. TASK 1 Refer to PPTTASK 2 3.1 Job description and discussion of person specification in Britannia HotelIn order to recruit a person there is a requirement of providing appropriate job descriptionand person specification to make everything clear. Job description of the General Manager in Britannia HotelJob title General Manager Reports toChief Executive officer Job duties The General Manager has the duty tomanage the effectiveness by recruiting,training, selecting, planning andproviding educational opportunities. Need to develop strategic planning bystudying the financial opportunities andrecommending objectives.3

Building company image collaborationwith the government, customers, andemployees and enforcing the ethicalbusiness practice. The General Manager is alsoresponsible for proper makingcommunication with the entireorganisation staff and creatingaffirmative environment. Job responsibilities The General Manager is responsible for all thejobs starting form the top to lower level. Apartfrom that, the manager is also responsible forobtaining profit contribution form the staff andachieving the business objectives.Table 1: Job Description(Source: Britanniahotels.com, 2018)On the basis of the job role, there is a requirement of appropriate person specificationwhich is helpful for selecting the candidate according to the desired skills.Person SpecificationSkills The General Manager is need to have someskills such as:Critical thinking skills which can behelpful for tackling critical situation Effective communication skill to makesure the roles and responsibilities aredefined to the staff membersNeed to have the ability of multitasking and make sure all the projectsare on the right track Need to have basic computer skillbecause it is daily required in the4

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