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Human Resource Management for Service Industries Assignment Solution - British airways

Assignment brief for Unit 18 Human Resource Management for Service Industries in the Pearson BTEC (HND) Travel and Tourism Management course at UK College of Business and Computing.

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Added on  2020-11-12

Human Resource Management for Service Industries Assignment Solution - British airways

Assignment brief for Unit 18 Human Resource Management for Service Industries in the Pearson BTEC (HND) Travel and Tourism Management course at UK College of Business and Computing.

   Added on 2020-11-12

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HUMAN RESOURCEMANAGEMENT FORSERVICE INDUSTRIES
Human Resource Management for Service Industries Assignment Solution - British airways_1
Table of ContentsHUMAN RESOURCE MANAGEMENT FOR SERVICE INDUSTRIES...................................................................1INTRODUCTION...........................................................................................................................................4TASK 1..........................................................................................................................................................41.1Concept, role and purpose of HRM in British airways........................................................................41.2Human resource plan based on supply and demand of British airways..............................................5TASK 2..........................................................................................................................................................72.1 Effects of employee relations on British airways...............................................................................72.2 Employment laws in British airways...................................................................................................8TASK 3..........................................................................................................................................................93.1 Recruitment in British airways...........................................................................................................93.2 Selection process in British airways.................................................................................................11TASK 4........................................................................................................................................................124. Effects of training and development in British airways......................................................................12CONCLUSION.............................................................................................................................................13REFERENCES..............................................................................................................................................14
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INTRODUCTIONHuman resource management is the process of hiring new and job suited candidates to achieve organization goals. In this context, the HR manager of company plays an essential role in selecting new employees(Boxall and Purcell., 2011). They provide training to the employees and gives them knowledge according to their individual’s requirements. This report is carried out in the context of British airways. British airways are the largest airline in UK based on fleet size. The manager of British airways plays an important role in achieving company goals and objectives (Schwab., 2017). The role and purpose of HRM is also been discussed in this report. Along with this, employee relation and employment law also effects British airways. Further, some recruitment process and selection process, training and development process, contribution of training and development of in British airways is understood by thus report.TASK 1Concept, role and purpose of HRM in British airwaysHuman resource managementIt is the process of recruiting and provide training to new employees in organizationwhether they are skilled and semi-skilled. In context of British airways, the manager of companyalso hires best suited candidates in order to achieve organization goals.Concept of HRMSome concepts of HRM used in British airways are as evaluated below:Planning and forecasting: In this concept, the manager of company make estimates andplans of the number of employees required to meet goals.Recruitment process: In this process, the manager of company recruit candidatesaccording to the requirements and their skills.Contracts of employment in HRM: It is an agreement between an employee and employer. This contract is based upon oral and written (Armstrong and Taylor., 2014). This consists of government laws, policies of company and also provides details regarding contracts.
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Training and Development: In this, the manager of company provides training sessionto the new as well as old candidates to achieve company objectives.Deployment and monitoring of employees: This concept of HRM ensures that whetherthe employees of company are in an optimal relation to their works and towards theorganization. The manager of company also monitors performance of employees incompany.Budget monitoring: It is considered as an powerful cost management tool for thecompany. It is the process of identifying actual financial performance and budgetedamounts which helps company to determine and monitor performance in meeting their setgoals. RoleThe HR manager of British airways plays a vital role in accomplishing organizationgoals.Employee engagement: In this, the manager helps in developing organizational structure along with focusing on strengths of employees (Chelladurai and Kerwin., 2017). They also encourage employees and communicate with them in resolving issues which leads to better employment engagement. Performance appraisal: The managers of company provides feedback to its employeesaccording to their performance which encourages workers and help company in reachtheir goals in time.Purpose of HRMThe main purpose of HR manager of British airways is to help organization in attaininggoals of company effectively and efficiently.It is the purpose of HRM to provide its employees with all facilities and benefits.HRM of British airways also provides its employees with professional trainings to increase their performance and also helps them to resolve their issues (Lusch., 2011).
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