Human Resource Management for Service Industries

HUMAN RESOURCE
MANAGEMENT FOR
SERVICE INDUSTRIES

Contents
INTRODUCTION.....................................................................................................................................4
TASK 1.......................................................................................................................................................4
1.1 Concept, role and purpose of HRM in British airways................................................................4
1.2 Human resource plan based on supply and demand of British airways........................................5
TASK 2.......................................................................................................................................................6
2.1 Effects of employee relations on British airways...............................................................................6
2.2 Employment laws in British airways.................................................................................................7
TASK 3.......................................................................................................................................................8
3.1 Recruitment in British airways..........................................................................................................8
3.2 Selection process in British airways..................................................................................................9
TASK 4.....................................................................................................................................................10
4. Effects of training and development in British airways.....................................................................10
CONCLUSION........................................................................................................................................11
REFERENCES........................................................................................................................................11

INTRODUCTION
Human resource management is the process of hiring new and job suited candidates to
achieve organization goals. In this context, the HR manager of company plays an essential role
in selecting new employees( Boxall and Purcell., 2011). They provide training to the employees
and gives them knowledge according to their individual’s requirements. This report is carried out
in the context of British airways. British airways are the largest airline in UK based on fleet size.
The manager of British airways plays an important role in achieving company goals and
objectives (Schwab., 2017). The role and purpose of HRM is also been discussed in this report.
Along with this, employee relation and employment law also effects British airways. Further,
some recruitment process and selection process, training and development process, contribution
of training and development of in British airways is understood by thus report.
TASK 1
1.1 Concept, role and purpose of HRM in British airways
Human resource management
It is the process of recruiting and provide training to new employees in organization
whether they are skilled and semi-skilled. In context of British airways, the manager of company
also hires best suited candidates in order to achieve organization goals.
Concept of HRM
Some concepts of HRM used in British airways are as evaluated below:
 Planning and forecasting: In this concept, the manager of company make estimates and
plans of the number of employees required to meet goals.
 Recruitment process: In this process, the manager of company recruit candidates
according to the requirements and their skills.
Contracts of employment in HRM: It is an agreement between an employee and employer.
This contract is based upon oral and written (Armstrong and Taylor., 2014). This consists of
government laws, policies of company and also provides details regarding contracts.
 Training and Development: In this, the manager of company provides training session
to the new as well as old candidates to achieve company objectives.
 Deployment and monitoring of employees: This concept of HRM ensures that whether
the employees of company are in an optimal relation to their works and towards the
organization. The manager of company also monitors performance of employees in
company.
 Budget monitoring: It is considered as an powerful cost management tool for the
company. It is the process of identifying actual financial performance and budgeted
amounts which helps company to determine and monitor performance in meeting their set
goals.
Role