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Human Resource Management for Service Industries - British Airways

   

Added on  2020-10-22

14 Pages4324 Words210 Views
Human ResourceManagement for ServiceIndustries

Table of ContentsINTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................31.1 Role and purpose of human resource management..........................................................31.2 Human resources plan based on an analysis of supply and demand service industry .....4TASK 2............................................................................................................................................62.1 Current state of employment relations.............................................................................62.2 Employment law affects the management of human resources service industry.............7TASK 3............................................................................................................................................83.1 Job description and person specification for service industry job....................................83.2 Compare the selection process of different service industries businesses.......................9TASK 4..........................................................................................................................................114.1 Contribution of training and development activities to the effective operation.............11CONCLUSION..............................................................................................................................12REFERENCES .............................................................................................................................14

INTRODUCTIONHuman resource management is defined as procedure of selecting, orientation, inductingemployees, recruiting, training and development, providing compensation and benefits,motivating and maintaining relationship with them for achievement of goals and objectives(Baum, 2016). It is also regarded as strategic approach for obtaining competitive advantage withhelp of teams and individuals. It is very important to have effective HRM in service industry.Here, given report is based on British Airways (BA) which deals in airline sector and establishedin 1974 at United Kingdom. This report highlights about human resource management and effectof employee relations and employment law on service industries businesses. It also coversrecruitment, selection process, training and development of service sector. TASK 11.1 Role and purpose of human resource managementConcept of Human Resource ManagementHuman resource management is procedures that binds people with firms and helping bothorganisation and individuals for achievement of each other goal. The procedures, policies, planshelp employer and employee to achieve goals. The various roles and purposes of HRM are:RolePlanning and Forecasting- The HR manager of BA should plan and forecastrequirement of employees in organisation. It is important role which is played by HR for doingproper planning and forecasting. This can help business in better work performance. Recruitment Process- This is important role of HR manager where recruitment isconducted by them and best candidates is selected in order to achieve goal and objectives ofbusiness. They identify potential candidate for given profile and select capable one.Deployment and Monitoring of Employees- The HR manager of BA need to deployeach and every employees as per their skills and knowledge and assign them work. After thatthey need to monitor their work performance and correction should be done accordingly. It isrole which is performed by every HR manager of organisation (Calabrese, 2012). Purpose

Training and Development- The main purpose of conducting training and developmentat BA is to enhance skills and capabilities of employees for better work performance. This canhelp staff to perform any type of work and achieve business goals and objectives.Contract of Employment- The main purpose of making contract of employment at BAis to make their employees aware regarding work policies, working hours, salary, appraisals andothers. This can help them to know more about organisation and their activities. There are different types of HRM which are described below:Soft HRMIt is HRM where employees are treated as important resource and source of competitiveadvantage in business (Cho and Hwang, 2012). BA can use such approach in their organisationfor maintaining long term sustainability of work force and providing rewards, motivation andothers to employees. There is two ways communication for sharing of information andcompetitive pay structure for better performer. The main purpose is to retain employees forlonger period of time.Hard HRMIt is approach where employees are treated as resources of business in terms of buildingand machinery. If BA adopt such HRM in their firm then there is high labour turnover due tohiring, moving and firing. Also there is minimum communication among each others. 1.2 Human resources plan based on an analysis of supply and demand service industry Human Resource PlanIt is regarded as plan or document which represent vision, mission, objectives ofbusiness. This helps in providing information to HR manager for making proper strategies fororganisation (Guest, 2017). Here, British Airways has made successful agreement for flightsfrom Madeira to Heathrow. It is new flights so it need to consider following steps such as:Identify future HR requirements- BA has started new flights so there are morerequirement of individual having skill and capabilities for serving their clients. Consider present HR capabilities- It is the HR manager responsibility to make properplans for capabilities such as to work on time, communication and interpersonal skills.Identify gaps between current and future capability- The gap between current andfuture capability should be identify and accordingly plan should be made. In current scenario of

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