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Human Resource Management for Service Industries INTRODUCTION 3 TASK 13 1.1 Role and Purpose of Human Resources Management

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Added on  2020-12-31

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Human Resource Management for Service Industries INTRODUCTION 3 TASK 13 1.1 Role and purpose of human resource management 3 1.2 Human resources plan based on supply and demand5 TASK 27 2.1 Current state of employment relations 7 2.2 Employment law affecting management of human resources 8 TASK 310 3.1 Job description and person specification 10 3.2 Comparison of selection process of different serviceindustries businesses 11 TASK 413 4.1 Contribution of training and development activities for effective operations 13 CONCLUSION 16 REFERENCES 18 INTRODUCTION Human Resource

Human Resource Management for Service Industries INTRODUCTION 3 TASK 13 1.1 Role and Purpose of Human Resources Management

   Added on 2020-12-31

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Human Resource Management forService IndustriesTable of Contents
Human Resource Management for Service Industries INTRODUCTION 3 TASK 13 1.1 Role and Purpose of Human Resources Management_1
INTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................31.1 Role and purpose of human resource management..........................................................31.2 Human resources plan based on supply and demand.......................................................5TASK 2............................................................................................................................................72.1 Current state of employment relations.............................................................................72.2 Employment law affecting management of human resources..........................................8TASK 3..........................................................................................................................................103.1 Job description and person specification........................................................................103.2 Comparison of selection process of different service industries businesses..................11TASK 4..........................................................................................................................................134.1 Contribution of training and development activities for effective operations................13CONCLUSION..............................................................................................................................16REFERENCES..............................................................................................................................18
Human Resource Management for Service Industries INTRODUCTION 3 TASK 13 1.1 Role and Purpose of Human Resources Management_2
INTRODUCTIONHuman Resource Management (HRM) or Human Resource (HR) is approach foreffective management of individual in organisation in order to gain competitive advantage. Itdescribes both people working for company and department responsible for managing employees(Alfes and et. al., 2013). It is mainly focusing on management of people, policies and system. Itis very important for enterprise to have skilled and knowledge employees. It is also regarded asprocess of recruiting, selecting, providing orientation, inducting employees, providing trainingand development, appraising performance, benefits, deciding compensations, motivatingemployees, maintaining proper relations with employees for safety, health and welfare. Thegiven assignment is based on British Airway (BA) which was founded in 1974 at UnitedKingdom. It is largest airline which has two hubs at Heathrow and Gatwick Airport along withBA City Flyer as subsidiaries. Here will discuss about role, purpose of HRM in BA and plan ofan HR for analysing supply and demand. The current state of employment relations in airlineindustry and laws affecting HRM. It has also covered job description and specification. Thecomparison of selection process between British Airway for Cabin Crew and Transport forLondon for role of Customer Service Assistant along with contribution of training anddevelopment for effective operation.TASK 11.1 Role and purpose of human resource managementHuman Resource Management Human resource management is defined as process which binds people as well asorganisation for achieving goal and objectives. It has three responsibilities such as staffing,designing work and employee compensation and benefits. The key areas are:Planning and forecasting- HRM need proper planning and forecasting of requirement ofstaff at organisation before selecting employees (Armstrong and Taylor, 2014). The HR managerof BA should do planning for staff and according publish their vacancy at newspaper.Recruitment process- HR manager need to find requirement of various jobs profile atcompany and wok accordingly. Recruitment is positive process which requires large number ofcandidates to apply for given post. BA manager have done recruitment in order to recruit rightcandidate for vacant post.
Human Resource Management for Service Industries INTRODUCTION 3 TASK 13 1.1 Role and Purpose of Human Resources Management_3
Contracts of employment- It is agreement among employee and organisation regardingdesignation, salary, leave, job profile managed by HR. If any staff breach such contract they areliable to pay fine for it. BA has contract of employment with their working staff as it is airlineindustry and managed by authority.Role of HRMThe different role of HRM are described below:Recruitment and Selection- Recruitment is process for identification and makingpotential candidates for applying job (Aswathappa, 2013). Its main purpose is to attract largenumber of people for vacant profile. Similarly, selection is the process of recruiting people at jobat right time in an organisation. The manager of BA should play significant role in recruiting andselecting proper staff for industry. Employee Relations- As employees are main assets and pillar of any organisation whichshould be treated in good manner. They helps in increasing productivity and motivation increasethrough good employee relations. It provide positive impact in professional as well as personaldevelopment of individual. BA has maintained and created good relationship with their staffs andsubordinates supervised by HR for survival and success.Training and Development- Training and development are important part of HRM. Theyhelp in improving current and future performance of employees by increasing their knowledge,skills, attitude. In context of BA, it conducts training and development programmes for theirworker to improve them and increase productivity.Purpose of HRMThe main purpose of HR manage of BA is to manage employees in order to achieve goaland objectives (Bratton and Gold, 2017). It helps in motivating staff for performing efficientlyand effectively. They provide positive environment to their working staff.Hard HRMHard HRM means treating employees as resource of business like machinery andbuilding. In this, organisation should ask about corporate business plan with their employees. Inthis HRM, there is minimum communication, recruited for shorter period of time and hasautocratic leadership style.Soft HRM
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