Human Resource Management for Service Industries

Human Resource
Management for Service
Industries

TABLE OF CONTENT
INTRODUCTION...........................................................................................................................1
Task 1...............................................................................................................................................3
1.1.................................................................................................................................................3
1.2 HR Plan .................................................................................................................................4
TASK 2............................................................................................................................................6
Current state of employment relationship in the airline industry................................................6
Ways in which employment law affects the management of human resources within British
Airways........................................................................................................................................7
TASK 3............................................................................................................................................8
3.1 Personal specification and job description for Cabin Crew, BA ...........................................8
3.2 Comparing selection procedure of British Airways and Transport for London (TFL)..........9
TASK 4...........................................................................................................................................11
Training and development .........................................................................................................11
Effectiveness and benefits of training .......................................................................................11
Role and significance of training ..............................................................................................12
Various types of training ...........................................................................................................12
Contribution of training and development to effective organisational operations ....................13
CONCLUSION .............................................................................................................................13
REFERENCES..............................................................................................................................15

INTRODUCTION
Human resource (HR) management is defined as the practice to manage the employees or
human resources of the organisation. The practices related to HRM are highly essential in terms
of improving the performance of organisation as all functional and operational activities depends
upon efficiency of employees. HR department of organisation is responsible for various activities
such as recruitment, selection, training and development (Rowley and Ramasamy, 2016). It
assures that talent and skill requirements of organisation are always fulfilled.
The report will consider the case analysis of British airways (BA) and Transport for
London (TFL) for discussion of HR purpose and role. It will also provide an evaluation of
employment legislation and employee relations on the performance of organisation. The report
will also provide a critical evaluation of recruitment and selection process chosen by BA and the
impact of training and development programs in the service quality of organisation.
Task 1
1.1
Human resource management is the systematic approach of proper management of indi-
viduals in a company and institution to get business goals by bringing the optimum efforts of the
employee.
British airways -
A British airway is a flag career airline of UK. It was established in 1974 by merger of
two airlines British Overseas Corporation & British European. The company named international
airline group own BA. It’s the second largest airline of UK.
Functional activity of HRM -
Different types of functional activities are as follow:-
 Rewards
When the job performance of the employee is excellent the benefits and achievements provided
to the individual is reward system. It is motivational activity done by a British airway to encour-
age the employees. The performance of the personal can be noticed by only when the rewards or
any kind of promotional options are provided to the individual. So that the management system

to get stronger candidate for the growth of British airway (Skuza, McDonnell and Scullion,
2015).
 Recruitment and selection-
It’s very important activity in HRM, the systematic and effective maximized strength of em-
ployee to meet its goal as soon as possible. The route of allocating source, screening, listing and
picking up the best candidate for the required place for the job. Contribution of every employee
plays a vital role in growth of business, so the selection of right employee is very essential. To
fill the vacant post by the qualified candidate from the various applicants.
Overall purpose of HR as functions of the business-
Human resource department looks over various functions of an organization like hiring & re-
cruiting, training, development, compensation benefits, employee relations and legal responsibil-
ities. All the control for staffing is given to the HR department of the British airway so that to can
extract the best from there executives. Its main objective is to increase employee performance in
a great ratio to respective role in the British airway (Hitt, Xu and Carnes, 2016).
1.2 HR Plan
HR plan is the written documents details of all the employees who are working for the
organization and which are included in overall strategic business plan. It can take many forms,
depends on size and complexity of the company. It is helpful for a company to identify future
targets and gaps and thus efforts are to be made according to fulfill that gaps(Schermerhorn and
et.al., 2019).