Human Resource Management for Service Industries Assignment Solved - British airways

Human Resource Management for
service industries

Contents
INTRODUCTION......................................................................................................................3
TASK 1......................................................................................................................................3
AC 1.1 Purpose and Role of human resource management in British Airways.....................3
AC 1.2 A human resources plan that is based on an analysis of supply and demand for a
British airways .......................................................................................................................4
TASK 2......................................................................................................................................4
AC 2.1 The current state of employment relations in service industry .................................4
AC 2.2 Determining the effects of employment law on British airways industry.................5
TASK 3......................................................................................................................................6
AC 3.1 Job description and person specification for airline industry job .............................6
AC 3.2 Compare the selection process of different service industries businesses ................6
TASK 4......................................................................................................................................8
AC 4.1 Contribution of training and development activities in order to perform effective
operation of service industry business ...................................................................................8
CONCLUSION..........................................................................................................................9
REFERENCES.........................................................................................................................11

INTRODUCTION
Human resource management can be considered as a particular department in industries
who performs the functions of controlling and managing human resources in the Airlines
industry. This report will help in understanding role and purpose of HRM in British airways. It
will also throw some light of the employment law and supply demand in service industry. This
research will also help in understanding about selection, training and development of employee
relation in service industry. This study is mainly aimed at performing the effective operations in
service industry. This study will also help in understanding concept and role of HRM in service
industry in order to sustain in the market for longer duration. It will also provide demand and
supply of the British airways. This report will also provide selection nd recruitment process of
different business. The research will also focus in describing the importance of training and
development in different industries.
TASK 1
AC 1.1 Purpose and Role of human resource management in British Airways
Human resource Management can be termed as process by which employees are organized,
hired, planned selected and retained in order to perform operations of the industries so that large
profitability can be achieved. Human resources are planned considering various environmental
factors in which they can contribute towards the economic growth and development of the
British airways. The main function of HRM is recruitment and selection of employees through
various processes like interviews, placements, aptitude test etc. in order to perform the
operational tasks of the company (Eaton, 2017). British Airways mainly provides travelling
services to customers in order to facilitate consumer with wonderful travelling experience and
this airlines industry mainly provides the comfortable Journey from Heathrow to Madeira. The
main purpose of HRM is to These services are generally aimed at maximized profitability of the
industry and along with the retention of efficient employees. Therefore HRM has large variety of
roles in order to sustain the airways industry for the longer run. Such roles are as follows:
 Human Resource planning: HRM department is mainly responsible for planning
and requirement of human resources in different departments. So, managers of
HRM usually search the skilled labor in order to hire human resources for the
particular required field. According to their knowledge and skills workforce is

planned to work for a particular unit and deliver quality services to customers in
order to perform operational tasks for company.
 Selection and recruitment: Managers in British airways also help in playing
significant role for the selection of highly qualified personnel in order to deliver
the services to customers. This is one of the most significant role of HRM as they
have to attract large number of employees in order to seek the job vacancies in a
service industry.
 Training and development of workforce: It can be considered as most important
role as skilled and developed employees can work efficiently and therefore they
can deliver effective productivity in the British airways. In order to create
skilledful labors for the company managers have to provide timely trainings and
development sessions for improving the technical skills of the Human resources.
 Overall Welfare of employees: The human resource managers plays important
role in recruiting right employees for correct position at right time so all such
activities are performed by managers in order to achieve the overall objective of
British airlines considering employees welfare. So employees are provided
satisfied working environment in order to maximize the quality of services for
airways industry.
Performance management and controlling the Human resource: Managers of HRM are mainly
aimed at controlling the human activities in order to improve the performance of the organization
(Kamau and Stanley, K., 2015). Managers are responsible for making the strategic functions in
British airline so these strategies are generally restructured in order to improve the performance
of the company and these practices are performed by effective human resources.
AC 1.2 A human resources plan that is based on an analysis of supply and demand for a British
airways
Human resource planning can be considered as one of the important function that is
usually performed to control and coordinate the activities of human resources with the main
goals of the company. These plans are create4d in order to hire right person for right job at
correct position. Human resource plan of the british airways majorly perform four steps which
help in effective implementation of main objectives of the HR department.