Human Resource Management for Service Industries

Human Resource
Management for Service
Industries
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Table of Contents
INTRODUCTION...........................................................................................................................3
LO 1.................................................................................................................................................3
1.1 Role and purpose of HRM in British Airways......................................................................3
1.2 HR plan based on supply and demand in British Airways....................................................4
LO 2.................................................................................................................................................4
2.1 Current employment relations in airline industry..................................................................4
2.2 How employment law impact on management of British Airways.......................................5
3.2 Compare selection process of different service industry.......................................................5
4.1 Contribution of training and development in effective operation in British Airways...........7
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10
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INTRODUCTION
The human resource management play vital role in organisation. They perform various
functions such as recruitment, training and development, etc. in order to attain goals and
objectives (Lusch, and Nambisan, 2015). They also manage HR so that business operations are
performed in effective way. By providing training, staff gain knowledge and skills to perform
their work. Also, T&D is useful in increasing efficiency among staff. HRM manage employee by
placing them at right position.
This report will describe about role of HR and Hr plan in British Airways. Also, it will
discuss about employment relation in airline industry and employment laws. Moreover, it will
describe on job role of a specific position in airline industry and selection process of British
Airways.
LO 1
1.1 Role and purpose of HRM in British Airways
The HR plays a significant role in managing human resource. There are responsible for
identifying HR requirement and fulfilling it. Also, they select right person at right place. It
enables in performing business functions and attaining goals and objectives. In British Airways
there are several role which is played by HR which are as follows :-
Planning and forecasting – It is the main purpose of HR as they are do forecast of how many
employees are required for particular job role. Also, a plan is developed regarding how overall
recruitment process will be done (Kianto, Sáenz, and Aramburu, 2017). beside this, HR identify
job roles and person specifications. The forecasting shows in what department how many staff is
needed. The plan include how training is provided, when, etc.
Training and development – this is another role of HRM in which they train employees and
develop them for a specific job role. The training enables them to learn and gain skills of how to
perform job task and roles. HRM develop schedule of training and what method will be used.
They also help in career growth of staff.
Employee relationship – HRM also maintain employee relation with each other. For this they
listen to their problems and solve it. Moreover, HR develop relation between managers and
employees. They solve conflict among staff and communicate with them. Besides, employee
feedback is taken to find out issues.
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Monitoring of employees- it is function of HRM in which they monitor employee. It means they
evaluate performance of employees and identify weak and strong skills. Thus, accordingly to it
training is provided to them. In addition, they analyse staff behaviour as well. In this HRM also
identify weak areas, difficulties faced by them, etc.
Purpose of Human Resource Management
Human Resource Management has purpose to achieve goal and objective of British
Airlines. It can fulfil purpose of industry by increasing productivity, profit, effectiveness of
workers.
To Improve Productivity: Main purpose of HRM is to improve and increase productivity of
British Airlines. For that management has to recruit candidates who can justify duties and
responsibilities of post (Bontis, Janošević, and Dženopoljac, 2015). HRM also has to improve
its recruitment process to hire qualified candidates. If well-qualified employees will work with
British Airlines, productivity instinctively increase. Similarly, in British Airways HRM have
enhanced efficiency of business. The staff is able to attain goals in effective way.
To Improve Quality of Work: To improve quality of work HRM should ensure about working
environment. For example, workers are getting positive workplace or not, by giving them
flexible working hours, adjust proper lighting in office, by encouraging and motivating them and
by providing employees beneficial compensation, health and safety policies. These factors will
help BA to improve work quality. In British Airways HRM have trained staff to provide
customer service in less time. This has led to retaining of customers.
Soft and hard HRM – in this purpose HRM treat employees as resource and focus on needs of
business. It means how much workforce is required. In soft HRM employee are treated as
individual resources and their needs are fulfilled accordingly. It focuses on gaining competitive
advantage through employee empowerment.
1.2 HR plan based on supply and demand in British Airways
HR planning is process of identifying current and future needs of work force. It is done in
order to achieve goals and objectives (Chuang and Lin, 2015). This is by developing a strategic
plan and following a systematic process.
HR plan is as follows :-
Staff role Requirement Working hours
Cabin crew staff role include 50 Cabin Crew 6- 8 hours
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