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Human Resource Management for Service Industries- British Airways

   

Added on  2020-10-22

18 Pages5102 Words51 Views
Human ResourceManagement for ServiceIndustries

Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1Role and Purpose of Human Resource Management in British Airways..............................11.2 Creation of human resource plan by analysing supply and demand.....................................3TASK 2............................................................................................................................................42.1 Employee's relations in the present day in the airline industry............................................42.2 How employment law affects the management of Human resources within BritishAirways .................................................................................................................................5TASK 3............................................................................................................................................73.1 Job description and personal specification ...........................................................................73.2 Difference between recruitment process of British Airways and Transport for London......9TASK 4..........................................................................................................................................114.1 Assessing contribution of training and development in operation of British Airways.......11CONCLUSION..............................................................................................................................12REFERENCES..............................................................................................................................14.......................................................................................................................................................14.......................................................................................................................................................15

INTRODUCTIONHuman resource management is used to describe as process of selecting, providingtraining, selecting and providing orientation to employees. It is responsibility of HR to worksystematic in order to gain success. This can helps to achieve organisational targets andmaximise performance level of employees. In this report the choose company here is BritishAirways which is one of the largest airline in United Kingdom. In this context, analysation isdone on understanding of human resource management and how employee relations andemployment law effect on service industry business (Alfes and et. al., 2013). In this projectexamination of recruitment and selection process, understanding of training and development inservice industries business is done. It is important for every HR to pursue their best in order togain profit and fulfil organisational goals. This will benefit both employee and company toincrease productivity and performance level. TASK 11.1Role and Purpose of Human Resource Management in British AirwaysHuman resource management is an systematic approach through which a company cangain business advantages. HRM is mainly concerned with hiring and maintaining of humanworkforce within business organisation. It is focus on providing training to employees andrecruiting them. British airways recently signed an agreement for flights to Madeira fromHeathrow. In order to maintain its flights procedures on time. Human resource manager ofBritish airways need must focus on basic roles and functions of HR that are mentioned below.Role of Human Resource Manager:Training and Development: To be a successful HR manager or an organisationproviding training to their employees is a primary function. Employee is a valuable asset for anycompany to grow. British HR manager need to provide proper training an developmentprogramme to employees to increase company productivity (Budhwar and Debrah, 2013).Resolving Conflicts: To maintain smooth communication process of work in companyHR manager of British airlines should focus on resolving conflicts between employees. HR actsas an mediator in between top management and employees. It helps them to take quick decisionsto solve conflicts and create highly productive environment.1

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