Human Resource Management for Service Industries

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Added on  2020/12/10

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AI Summary
This report examines the key elements of human resource management in the hospitality industry, focusing on Hilton Hotel. It analyzes employment law, employee relations, recruitment and selection, and training and development, and their impact on the effective operation of the business. The report includes a detailed job description and person specification for a customer service executive role, and a comparison of selection processes in different service industries.

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