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Assignment on Human Resource Management - Hilton Hotel

   

Added on  2020-12-10

8 Pages2101 Words158 Views
Human ResourceManagement

Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1 & TASK 2..........................................................................................................................1Covered in PPT.......................................................................................................................1TASK 3............................................................................................................................................13.1 Job description and person specification for a selected service industry job...................13.2 Comparison between the selection process of different service industries businesses....2TASK 4............................................................................................................................................34.1 Contribution of training and development activities to the effective operation ..............3CONCLUSION................................................................................................................................5REFERENCES................................................................................................................................6

INTRODUCTIONHuman resource is the personnel of the organisation and human human resourcemanagement refers to managing, controlling and monitoring these human resources. This reportis based on Hilton Hotel which is a private hospitality industry. It includes the importance ofhuman resource activity and developing a human resource plan of the hotel. The second task is isregarding the laws and rights in the organisation along with its impacts is being focused. Thethird tasks focuses on the various job description, selection of the candidates and jobspecification on the basis of various selection methods. The last task focuses on the advantagesthat the hotel can achieve by following the proper training and developing in the workplace.TASK 1 & TASK 2Covered in PPTTASK 33.1 Job description and person specification for a selected service industry jobA job description is a written agreement that analyses the general objectives , roles, dutiesand responsibilities of the the position of the employee. It also includes the salary range,qualifications or skills required by the candidate to be suited for the profile. It is usually framedby conducting a job analysis. A job analysis is the process of analysing the targets and thesequences of the targets required to do a job. A job description includes relationship with thedepartments of other employee in the workplace: Supervisory level, managerial requirements andrelationships with other subordinates. It is not limited to the present requirements but it also setsthe goals which might be achievable in the future. Job DescriptionOrganisation: Hilton HotelJob Location: United Kingdom Section: Hospitality DepartmentJob Title:Customer service executive Summary of the Job:In the hotel the role of the customer service executive is to helpcustomers in booking and other customization requirements of the guests. They interact withguest and help them to get a good and luxurious experience while staying.1

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