Chocolate Presence HRM In Practice TABLE OF CONTENTS

HRM In Practice TABLE OF CONTENTS INTRODCUTION 1 MAIN BODY1 A) Purpose of HR Function, Importance, Current Problems and Future Plan for Growth for Chocolate Presence. 1 B) Strengths and Weaknesses of Current Selection Methods 3 C) Potential Improvements that can be made by Chocolate Presence in 4 TASK 2 APPLICATION 4 A) Person Specification for the Role of Receptionist 4 B) Advantages and Disadvantages ofCurrentAdvertisingMethodof Recruitment Process:5 C) Recommendation of

HRM In Practice

TABLE OF CONTENTS
INTRODCUTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
A) Purpose of HR Function, Importance, Current Problems and Future Plan for Growth for
Chocolate Presence.....................................................................................................................1
B) Strengths and Weaknesses of Current Selection Methods.....................................................3
C) Potential Improvements that can be made by Chocolate Presence in....................................4
TASK 2 APPLICATION.................................................................................................................4
A) Person Specification for the Role of Receptionist.................................................................4
B) Advantages and Disadvantages of Current Advertising Method of Recruitment Process:. . .5
C) Recommendation of Job Advert to Chocolate Presence with Reason...................................6
PART 2............................................................................................................................................6
TASK 3............................................................................................................................................6
A) Evaluation of benefits of providing training and internship to employees and organisation 6
Certain benefits that helps the employees includes the following:.............................................8
B) Different types of arrangement Microsoft offers and their benefits......................................8
C) How workers get motivated through design of job roles.......................................................9
TASK 4..........................................................................................................................................10
A) Employee engagement and its importance in employee relations.......................................10
B) Various approaches of engaging the workers......................................................................11
C) Different types of key legislations which influences decision making of HR.....................11
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14

INTRODCUTION
Human Resource Management can be defined as the execution of recruiting, hiring,
deploying, and managing an organisation's employees. Like the same the person assigned with
the task of recruiting, hiring, deploying and managing personnel in an organisation can be said as
Human Resource Manager. The following assignment starts with the making the readers known
about the importance of HRM in an organisation. Various methods are there which can be used
for filling the vacant posts in an organisation. It will focus on two companies which are
'Chocolate Presence' and 'Microsoft', and will tell how they make the recruitment and selection
process and how the use of reward and benefits schemes can be used for the growth and
development of employees in their organisation respectively. The main purpose of this
assignment is to make readers able to understand the importance of Human Resource
Management and apply their principles in different situations in an organisation.
MAIN BODY
A) Purpose of HR Function, Importance, Current Problems and Future Plan for Growth for
Chocolate Presence.
Like all other organisations, Chocolate Presence Company is also having a HR
Department to look upon the various personnel related activities in the company. The HR
Manager do also have some functions which it has to perform as they are very important to be
performed in an organisation (Rosemann and vom Brocke, 2015). So, the importance of HR
Functions and the purpose of those functions that why they are performed in Chocolate Presence
are discussed as under:
Recruitment of Right People for Right Job: In this function, the HR Manager makes the
recruitment of employees in the organisation on the basis of needed skills and knowledge for the
vacant post in the organisation. HR is the only person who is known with the required skills for
the post and the ability of the candidates applying for the post. The purpose of this HR Function
is to make ensure that the deployment of personnel is done on the basis of their own skills and
knowledge. With this, the company will be able to take out the best from the employees as they
are provided with only that work in which they are efficient. This function is important to
organisation because it will provide the organisation with the best outcome for the attainment of
goals and objectives of Chocolate Presence.
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Maintaining a Safe work Environment: This HR Function tells that employers must ensure that
the working area of employees is clean and hygiene. Employers must provide proper and safe
working environment to the employees (Reiche and et. al., 2016). The purpose of this HR
Function is to save employees from being ill and avoid their absenteeism. This function is
important to Chocolate Presence as it is also employer's duty to take care of their employee's
health so that they become self-motivated to work which itself will give their contribution
towards the achievement of the goals of company.
Compensation and Benefits: Another important function of HR is to provide compensation and
benefits to their employees such as salary as according to their level of skills and knowledge and
benefits in relation to their performance. The purpose of this HR Function is to make employees
feel happy and motivated to work and keep their employees engaged with the company for a
long period of time (Bratton and Gold, 2017). This function is important to Chocolate Presence
for the proper maintenance of relation with their employees so that they may serve the company
for a long time which will further decrease the employee turnover of the company.
The current problems faced by the company is that Chocolate Presence is facing a high
degree of unemployment which means that the company is not having sufficient number of
employees which are required to complete the daily routine works of the company. At current,
company does not have employees in the production and administration department. Due to this
the company is facing crisis, as it is not able to compete in the market due to insufficient staff,
which is not capable of fulfilling the demand of the outside market. Further, the company is also
facing issues and complaints regarding the quality of the products from their customers. Along
with this, the lack of competent staff in the administration department also leads to improper
functioning of Chocolate Presence.
So, for overcoming with this problem that Chocolate Presence is facing it has to prepare
some plans which ensures its future growth prospects. Firstly, it requires to identify the issue that
why the employees are leaving the company (Omotayo, 2015). After that it have to make
strategies related to how existing employees can be retained and the new employees can be hired
in the company. It can be done by managing changes in compensation practices of firm where
increasing their salaries and by providing them extra incentives. Further, for improving the
quality of products it first has to found the reason of rejection from the customers and then in
accordance with this HR manager of company will be focusing growth aspects with regard to
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change in training and development practices. Providing training to employees about quality and
needs of customers will help the business in attaining future growth. It will help Chocolate
Presence in capturing back the lost market share.
B) Strengths and Weaknesses of Current Selection Methods
The current selection method used by Chocolate Presence is the Interviews and the use of
Ability and Aptitude Tests (Morschett, Schramm-Klein and Zentes, 2015). The Strengths and
Weaknesses of these Interviews are discussed as under:
STRENGTH WEAKNESS
 The correct selection of candidate can
be done by Interview as it will be easy
for HR to know about the skills,
knowledge and qualifications of the
candidate with interacting with him.
 With the interaction, it will be easy for
both the company and candidate to
clear their doubts regrading job and
sharing their own views, thoughts and
ideas with each other.
 Assessing a person in 15 minutes
informal chat is not right as it is
impossible for the company to fetch all
the information from the candidate only
in the 15 minutes.
 It is also possible that there may be a
system of personal bias in case of some
candidates which may prove to wrong
results.
Strength and Weakness of Ability and Aptitude Tests:
STRENGTH WEAKNESS
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 It will make the company known about
the mental wellbeing of the person as
he is capable of doing manual tasks and
micro-manual tasks.
 The ability of candidate’s skills in the
grammar will also be known whether
he is able to make sentences, or write
properly or not.
 Cultural Bias can be said as a weakness
as all the candidates are not from the
same background, some may know
about English and some may not.
 There are also chances that the test may
be much complex that it will not be
able for the candidates to crack that.
C) Potential Improvements that can be made by Chocolate Presence in
In the current selection method of Chocolate Presence, these two improvements can be
made by the HR Manager in the following ways:
 The concern is the use of Ability and Aptitude Tests. The HR Manager can make use of
Application Form instead of these tests (Mone and London, 2018). With help of these
forms, information required for the post can be collected from the applicants and
selection decision can be easy and precise.
 The second improvement which can be made by the company is that it can make changes
in the process of interview which is to make the process from informal to formal one. The
firm will imply to structured interview pattern which will assist the HR manager in
managing fairness in recruitment and selection process. For this, company require to
create a formal environment in which interview can take place.
TASK 2 APPLICATION
A) Person Specification for the Role of Receptionist
Person Specification can be defined as the skills, qualifications that an individual must
have in order to complete the tasks of the post offered by the company. The Person Specification
of Receptionist of Chocolate Presence is provided as under:
PERSON SPECIFICATION
Post: Receptionist
Department: Administration
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Reporting to: Administration Manager
BASIS ESSENTIAL DESIRABLE
QUALIFICATIONS Individual must have
academic achievement from
General Certificate Secondary
Education
Individual require to be
graduate in HR stream.
EXPERIENCE 2 years’ experience of working
computers and team
1.5 Year experience of record
keeping and filing
SKILLS AND
KNOWLEDGE
Candidate must have good
interpersonal skills.
Require to have basic
knowledge of Computer.
Require be Calm and Patient.
Require to have basic
knowledge about computer.
Language
B) Advantages and Disadvantages of Current Advertising Method of Recruitment Process:
The Current Advertising Method of Chocolate Presence is mix of both internal and
external. In Internal, the company is using Employee Referrals and the in the External, the
company is using Notice board Advertisement by placing them on the Entrance of the
Company (Marler and Parry, 2016). The Advantages of Internal job advertising, i.e.,
Employee Referrals are:
ADVANTAGES DISADVANTAGES
 This method will be the best to fill the
vacant posts for specialised positions as
approaching current workers for
reference will also make them to
provide skilled candidates to the
company.
 Further the use of rewards system can
 It can create a feeling of competition
among those of referenced persons and
existing employees of the company
which can be a reason of their
demotivation.
 It also lacks in creativity as in case of
reference, people know each other and
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be done which itself is a way of
motivation to employees to bring in
skilled candidates in the company.
their thinking also exists as same.
The Advantages and Disadvantages of External Recruitment Method, i.e., Notice Board
are:
ADVANTAGES DISADVANTAGES
 With help of advertisement, company
will be able to promote job
opportunities among local people.
 Another advantage can be that this type
of advertisement will not provide
candidates who wants to apply for job
but also increases the brand awareness
of the company as the passing people
will see that and knew about the
company and vacancy.
 This method restricts the area to a
certain limit from where the company
can acquire talented candidates and this
is one of the biggest disadvantages of
this method.
 New employees take more time in
understand and adjust in the
environment of company which affect
its productivity. Further, it gives rise to
training cost as company give training
to new employees.
C) Recommendation of Job Advert to Chocolate Presence with Reason
Besides the methods used by Chocolate Presence for their Job Advertisement, it can also
make use of its Official Website and social media platforms. It has two benefits for the company.
The first reason why the company should choose this way to make the advertisement is that in
today's world, the use of Social Media has increased to a very high extent (Marchington and et.
al., 2016).
The maximum people of an economy are using Social Media so the company can place their
advertisement on its official website and can remove the limits of having skilled candidates for
the job post. The second benefit is that sometimes the job seekers get distracted by other sites
which provides false information about the job, so giving advertisement on its official website
will also prevent candidates from being fraud by other persons which will also create a positive
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image of the company in the minds of people and the job seekers. It will also be a plus point for
the company.
PART 2
TASK 3
A) Evaluation of benefits of providing training and internship to employees and organisation
The word training is a way to increase the capacity and efficiency of the employees so
that they are able to perform the assigned to them in more comfortable and in effective way.
Also, the word internship gives the way to newly graduated or post graduate students to apply
their theoretical knowledge into practical one (Klingner, Llorens and Nalbandian, 2015).
Microsoft has planned different ways of providing internship to the students, they have designed
a programme that provides the interns to work in a groups and find out ways so as to resolve
healthcare problems and develop prototypes of user interface, etc. they have set a criteria for
qualifying into this programme, this includes the student to be having a master’s degree for this
and have some experience in designing portfolio. These types of internship programmes give
different benefits to students some of which are identified as:
 If students get to work with big companies such as Microsoft then they will be able to get
a better learning experience and would be able to increase their skills in better way
through which they will be able to develop their professional carrier as well as would be
able to strengthen their resume.
 If this opportunity that is provided to the students and with this if they are able to perform
their best then there are chances that they can convert their part time job into full time.
Also, as they are working with the most reputed company so they would be able to make
their financial condition stronger as they get stipend from the company.
 The internship programme of the Microsoft includes the project management-based
internship, also some of the individual contributor programmes are being run by the
company. This helps the learner to evaluate and get train the skills that they have.
There are certain benefits to Microsoft as well which are defined below:
 This would help the company to identify the future employees of the organisation as
during the period they would be able to evaluate the employees and monitor them while
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in internship. This would help them to find the right potential individuals who are fit for
this job.
 Also, the company would be able to save cost of training and development on hiring new
employees as the selected interns would be well trained before they are opted for full
time.
The training scheme which is designed by the company is scheme in which the
employees are trained for a particular task and this helps the employees to increase their
productivity in completing their assigned task (Lasserre, 2017). Also, through these employees
would be able to develop a better level of skills and knowledge among them. Also, skilled
workforce would be able to provide competitive advantage to the company.
Certain benefits that helps the employees includes the following:
 The employees will feel motivated as they would be able to work in most reputed
company in the world which will give a positive impact on the CV of the employees and
also the further carrier goals would be widened for them.
 The skills of the employees would get developed due to which they would be able to
work as a professional. This will give them confidence while performing the job and the
task.
B) Different types of arrangement Microsoft offers and their benefits
Employees are considered as main asset of the company as they are considered as the one
who can put all the actions of the company aligned with the company’s goals. Company
currently offers different types of arrangement which are discussed as below:
 Planning for future: This consist of the plans that would help them to keep the future of
the employees as well as the organisation safe. Which further includes:
 ESOPS: This is the process where the employees of the company are offered to
purchase the stocks at a lower price then what is offered to the outsiders. This
comes with further condition which helps company to retain these employees. It
would also help the company to sell more stocks and make the employees
turnover low (Kavanagh and Johnson, 2017). Also, this would help employees of
the company to build a strong financial condition which would be stronger as they
would be able to buy it at a high value for lesser price as compares to outsiders.
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 Refinancing programme: The company is providing their employees a financing
option so that they are able to secure the financial needs of their employees. This
would help them in getting easy and cheap loans as compared to the outside
institutions. Also, from this company would be able to earn some good amount of
profit from the interest that they will secure.
 Privileged to the employees: Company is able to provide privileges to the employees so
that they are able to reduce the burden of work on them. These includes the following:
 Better campus: The company is always trying to give to their employees a better
campus so that they are motivated towards the job. The campus is designed in a
way so that they are able to reduce the obstacle which arise among them or which
they face in future (Helmreich and Merritt, 2017). Also, they have a cafeteria
which provides the employees different types of foods and services according to
the culture and social background the employees. This type of activity helps the
employees to increase their overall efficiency.
 Clubs houses: Every employee of any organisation wants to get socially involved
so that they are able to refresh the moods and keep their health in good condition
due to which they are able to work in a better and productive way. So, for this
company has designed various clubs in their campus with the help of which the
employees are able to get motivated towards the job. This helps in making
employees fresh and more hard working towards their role. This also helps in
increasing the efficiency of employees as well as has a positive impact on
performance of company as a whole.
 Flexible work arrangements: The company provides a flexible work arrangement to the
employees due to which the employees of the company can work in a better way. The
flexible work environment of the company helps the management to focus on the niche
situations that occurs. Here the employees of the company are given laptops so that they
can work from home as and when required by them. All offices have so-called
“touchdown spaces” used by employees when travelling between locations, often to cut
down on long commutes. An array of technology including a distributed network via
virtual hardware enables employees to access their work from any device at any time.
The employees can take advantage of business-related tuition assistance for
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undergraduate or graduate coursework or engage in any of over 2,000 internal training
programs.
C) How workers get motivated through design of job roles
The motivation level of employee is directly connected to the job profiles or the job roles
that they have. These job roles are assigned to them according to the skills and knowledge-
oriented that they have and are able to provide. For motivating the employees of the company
different job roles are designed by company (Donate and de Pablo, 2015). Company has adopted
Herzberg’s theory of motivation which enables them to motivate the employees to the fullest.
This theory gives two types of factors on which the motivation level of employees is based.
These factors are discussed as below:
 Variety of skill requirements: The company possess the range of skills that are needed to
perform a task. Employees will be more motivated if they are using a variety of skills in
their positions, rather than one thing repeatedly. This would help in achieving the
motivational level among the employees of the company. Th firm organises continuous
training session according to functional areas and job roles which helps form in managing
employee knowledge and efficient which aid in boosting morale towards work.
 Significance of Task: Microsoft use various ways to encourage its staff members to
perform well but the motivation of management depends on job role of employees. This
helps in managing efficient reward system at work place regardless of disparity. It also
set different standards of boosting morale as per the complexity. Internal recruitment is
the best example which defines motivation in Microsoft on the basis of job designing.
TASK 4
A) Employee engagement and its importance in employee relations.
Employee engagement is considered as a relationship between the employees and
employers of the company. This also ensures the enthusiasm among the employees of the
company. It includes that if the employees are motivated towards their work then it would lead to
increase the performance of employee as well as organisation. The relation between the
employees and employers is referred to as employee relations. So, if the relation between the
employees and the company is good then they will be able to work with the best efficiency and
would be able to do assigned task on time (Crawshaw, Budhwar and Davis, 2017).
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For big companies such as Microsoft it is important for them to improve the efficiency of
employees so that they are able to get motivated and would also make customers more satisfied.
This employee engagement can be measured through effective communication between the
employees and managers of the organisation. This is important for Microsoft as this would help
in making the employees more efficient and would also lead to better customer satisfaction and
innovation in services. Also, if the employee’s engagement is maintained this would lead to
lower employees’ turnover and coordination among staff members working at different level of
firm.
B) Various approaches of engaging the workers.
The approaches that are discussed in the summit leads to engagement of workers so that
they are able to increase the engagement of workers. Also, this will help in making the
communication among the workers more effective. These are explained below:
This summit was represented by EVP of human resource department Microsoft. The
discussion was started by discussing on the cultural transformation at the workplace and the how
technology was able to assist the leaders to communicate with their subordinated properly
(Coetzee, Ferreira and Potgieter, 2015). Workers of Microsoft used two types of approaches so
as to improve the engagement of workers which includes the following:
Yammer approach: This is the approach which helped Microsoft to make the
communication more transparent. This helped them in reducing the fake rumours and conflicts
that arise in the market. The employees of are able to communicate with the colleagues on the
social sites which helps them to be more effective while working. This Yammer is secured in a
way that third party cannot check any of the messages shared between them.
Microsoft Stream: This is the streaming platform where the employees of the
organisation are able to stream video and talk with their employees (Brewster and et. al., 2016).
This can be used at the time of training and development programme.
These types of approaches help to improve the level of communication between
employees and managers. So, this type of approaches helps them to motivate the employees
which also helps organisation to achieve its goals and objectives on time.
C) Different types of key legislations which influences decision making of HR.
Legislation is referred to as law and regulations that are set by government of a country
so that the people of the country protect the rights and duties of citizens. There are different types
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of laws that are defined by the government which includes some employment laws. These
employment laws also influence the rights decision making of HR in different way which are
explained below:
 Data protection act 1998: This is the act that is defined by the government of the country
so as to protect the data of the employees which are working in the company (Bringezu
and Bleischwitz, 2017). This includes that HR of the company should not share the
information of the employees to any third party without the permission of individuals.
Also, company and HR are not given permission of getting any personal information of
the employees which are already banned by the local authority.
 Equal pay act 1970: This is the law that is being defined by the government so as to make
all the employees at the same level paid equally. This law states that all the employees
should get pay according to the set benchmark or according to the performance and skills
rather than on the basis of gender, race, religion etc. also if the employees are getting pay
according to the favouritism. So, they should decide upon the pay of the employees on
the basis of performance of the employees.
 Employment rights act 1996: The Employment Rights Act 1996, through a broad context,
primarily concerns itself with the rights awarded to employee, including reasonable
notice before fair dismissal, time off for parenting, redundancy and unfair dismissal. Here
the HR manager of the company should take into consideration the provisions of
employment act as this defines the rules and regulations that are to be followed while
taking any decision of removing or recruiting the employees.
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CONCLUSION
From the above report it has been concluded that Human resource department is one of
the main departments which helps in increasing the efficiency of the employees so that they are
able to grow and succeed in their professional carrier. Also, the function of this department is to
recruit, select and train the newly recruited joiners. Laws and legislation that are implemented by
the government of the country helps in supporting the role of HR.
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