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Human Resource Management INTRODUCTION 3 Task 13 P 1.1 Role of Human Resource Management in Hilton Hotel 5 Task 26 P 2.1 Job Description and Person Specification

   

Added on  2019-12-18

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Human resource management1
Human Resource Management INTRODUCTION 3 Task 13 P 1.1 Role of Human Resource Management in Hilton Hotel 5 Task 26 P 2.1 Job Description and Person Specification_1

TABLE OF CONTENTSIntroduction......................................................................................................................................3Task 1 ..............................................................................................................................................3P 1.1 Role of human resource management in Hilton Hotel.......................................................3P 1.2 Justification of human resource plan based on supply and demand of a Hilton hotel........5Task 2 ..............................................................................................................................................6P 2.1 Employment relations in Hilton hotel.................................................................................6P 2.2 Impact of employment law on the management of human resource..................................8Task 3 ..............................................................................................................................................93.1 Job description and person specification of Hilton hotel.......................................................9P 3.2 Comparison between the different service industry on basis of selection process...........11Task 4.............................................................................................................................................12P 4.1 Training and development improves the operation activities in Hilton Hotel..................12CONCLUSION..............................................................................................................................14REFERENCES ............................................................................................................................162
Human Resource Management INTRODUCTION 3 Task 13 P 1.1 Role of Human Resource Management in Hilton Hotel 5 Task 26 P 2.1 Job Description and Person Specification_2

INTRODUCTIONHuman resource management is basically concerned with the management of humanresources. Human resource management policies and system are designed in order to maximizeemployee performance towards the accomplishment of strategic organizational goal. HRdepartment are responsible for employee recruitment, selection, training and development andperformance appraisal along with the certain rewards or awards that helps in to improveemployee performance (Daley, 2012). It also concerned about the employee relations within anorganization. The present report is based on Human resource management and Hilton serviceindustry are taken into consideration. Hilton hotel is one of the top leading hotel in Unites States,Hilton hotel industry is the integration of Hilton and Stakis in order to create new brand. Itfollows the decentralize organization structure where decisions can be taken by the lowerauthority of hotel it minimizes the delay in decision making.. Effective management of humanresources helps in to achieve goal efficiently. Most part of an organization are mainly depends onthe HR department. HR department of Hilton hotel mainly concerned with the effectivemanagement of all activities that helps in to attract, motivate and maintain high performingworkforce that tends towards the success of an organization. Hilton hotel HR department heavilyfocused on to deliver high quality of customer services because quality of services affects thecustomer satisfaction. Service quality and customer satisfaction plays a crucial role for thesuccess and survival in a competitive market. TASK 1 P 1.1 Role of human resource management in Hilton HotelHilton is a worldwide global hospitality company. worldwide Functions of humanresource management is the key point that drives an organization in order to achieve a current orfuture objective. It plays a major role in success of Hilton hotel, and it also develops theemployee potential and performance by providing guidance and support to employees. HRmanagement of Hilton hotel emphasizes the right people in number at right place and at rightjob in right time along with right attitude or motivation. Most part of an organization mainlydepends on the HR department of an organization. HR department of Hilton hotel mainlyconcerned with the effective management of all activities that helps in to attract, motivate and3
Human Resource Management INTRODUCTION 3 Task 13 P 1.1 Role of Human Resource Management in Hilton Hotel 5 Task 26 P 2.1 Job Description and Person Specification_3

maintain high performing workforce that tends towards the success of an organization (Gruman,and Saks, 2011). HR department creates value to organization. It mainly concerned with thedelivering of quality services to potential because quality of hotel services affects the customersatisfaction and it plays a crucial role for the success and survival in competitive market place.High quality of services are rendered by the high quality of employees are produce by the HRdepartment of an organization. Hilton hotel industry is basically the integration of Hilton groupStakis group. Both hotels are basically related to hospitality industry. Hilton hotel industryframes the employee section policy which is Esprit, it is related to training program, and thisprogram is based on enhancement in the employees technical and behavior skills. HR departmentdesigns the training and development program in order to improve their skill set and behaviorand gives rewards to an individual employees according to after training employee performance,it motivates the staff members and hence the improvement in their competency level. HRdepartment also maintains effective workforce relations. HR department are responsible toprovide best employee in order to provide best possible guest services along with all trainingactivities are aligned with Hilton brand standards. They recruits most finest and talentedgraduates in an industry. HR department have most extensive knowledge of employment benefitsand compensation program and use of best HR software in order to provide best employeeservice in order to motivate, encourage towards high quality of customer services. Hilton human resources offers specialized services:1.Employee relations2.Benefits3.Compensation4.Collective bargaining agreements5.Recruitment and tracking6.Training 7.Employment law8.Statistical analysis of employee performanceAnother category of human resource support system at Hilton hotel is the appraisal andevaluation of each and every individual employees performance along with their assigned jobtask. It provides the feedback content to individual employees it provides suggestion towards the4
Human Resource Management INTRODUCTION 3 Task 13 P 1.1 Role of Human Resource Management in Hilton Hotel 5 Task 26 P 2.1 Job Description and Person Specification_4

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