Exploring the Role of Human Resource Management in the Hotel Industry
Added on 2019-12-17
10 Pages3310 Words174 Views
Leadership ManagementProfessional Development
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Human ResourceManagement in ServiceIndustry
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Table of ContentsINTRODUCTION ....................................................................................................................................3TASK 1.......................................................................................................................................................31.1 Role and purpose of human resource management in hospitality industry.....................................31.2 Human resource planning based on supply and demand................................................................4TASK 2.......................................................................................................................................................42.1 Assess the current state of employment relations............................................................................42.2 Effects of employment law in management of human resource.....................................................5TASK 3.......................................................................................................................................................63.1 Job description and person specification in Lensbury Hotel...........................................................63.2 Comparison of selection process.....................................................................................................7TASK 4.......................................................................................................................................................84.1 Contribution of training and development activities to the effective operations............................8CONCLUSION..........................................................................................................................................8REFERENCES...........................................................................................................................................9
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INTRODUCTIONHuman resource management (HRM) is a function which is used by the companies to increasethe efficiency and productivity of the employees. It has been useful in managing the people in theworkplace. It consists of three major areas: employee compensation, staffing and designing the work.HRM has played a vital role in the growth and development of service sector around the globe. Servicesector accounts for more than 70% of employment in many economies (Zirar, Radnor and Charlwood,2015). The present report is based on the analysis of HRM, employment, employee relations,recruitment, training and development in hospitality industry. Apart from this, job description, personspecification and importance of diversity and equal opportunities in the workplace have also beenincluded in the report. TASK 11.1 Role and purpose of human resource management in hospitality industryHuman resource management plays an important role in hospitality industry because it isentirely dependent on customers. The main aim of the management of is to keep employees satisfiedand motivated so that they can provide excellent services to the consumers (Du, Straub and Knight,2016). UK hospitality industry has been growing at a good pace due to the rise of disposable income ofthe people. For example, Hilton Hotel has realized that employees are the most important part of anorganization. They have been providing good services to the customers because they have highlyskilled and motivated workforce. It is the responsibility of HRM department to recruit qualified peoplein the organization. Hospitality industry needs employees who are proactive and who can takedecisions according to the needs of the customers. It is essential for the management to build a goodrelationship the employees as it can help them in the future run. Hospitality industry has high employeeturnover ratio due to long working hours, inflexibility and inadequate compensation (Lee and Hyun,2016). HRM ensures that the wages and compensation of the workers are competitive as compare toother hotels and restaurants. They recruit and train their employees so that they can expertly serve thecustomers. It is for this reason only that Hilton Hotel review their compensation plan and monitors thedivision of labor in the organization. It helps them to deal with the labor requirement in the hotel. HRMhas helped hospitality industry in creating plans and strategies for the future (Ferrary, 2015). Theycreate employee programs which helps in increasing the morale and satisfaction level of the workers.HR manager provides them direction so that they can improve their performance and efficiency. Ithelps the workers to adapt to the changing demands of the business. It is the responsibility of the HRM
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