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Human Resource Management for Service Industries- Hilton Hotel

   

Added on  2020-01-28

18 Pages5447 Words84 Views
Leadership ManagementProfessional DevelopmentLanguages and Culture
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HUMANRESOURCEMANAGEMENTFOR SERVICEINDUSTRIES
Human Resource Management for Service Industries- Hilton Hotel_1

TABLE OF CONTENTSIntroduction......................................................................................................................................4Task 1...............................................................................................................................................41.1 Role and purpose of human resource management...............................................................41.2 Justification of human resource plan based on an analysis of supply and demand...............5Task 2...............................................................................................................................................82.1 Assessment of current state of employment relations...........................................................82.2 Affect of employment law on the management of human resource......................................9Task 3.............................................................................................................................................113.1 Job description and person specification for Hilton Hotel..................................................113.2 Comparison of the selection process in different organization............................................12Task 4.............................................................................................................................................134.1 Contribution of training and development activities for the effective operation.................13Conclusion.....................................................................................................................................15References......................................................................................................................................162
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INDEX OF TABLESTable 1: Comparison in Selection Process.....................................................................................103
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INTRODUCTIONHuman resource is the primary resource of any industry without which other resourcessuch as physical and financial resources cannot be put into use. Moreover, to manage humanresources in the organization, a separate department of human resource management isestablished so that job description can be made, recruitment and selection of candidates can bedone, training and development can be provided as well as succession and career planning can bedone (Aladwan, 2014). The proper implementation of human resource management in anorganization ensures the progress of employees and enables the control mechanism. In presentbusiness scenario, HRM is required in each and every type of industry irrespective of the factthat whether the industry is a manufacturing or service based.This report has been focused on human resource management in a service industry andfor that purpose, Hilton Hotel has been selected. Furthermore, the report describes the analysis ofroles and purpose of human resource management and the justification of HR planning in thehotel. Moreover, the report covers the assessment on the current state of employment relationsand effect of employment law on the management of human resources (Bramham, 2000). TASK 11.1 Role and purpose of human resource managementIn general terms, human resource management can be denoted as HRM. It is a function inan organization which is designed to maximize the performance of employees in service sectoragainst the strategic objectives. HRM has to play several roles in a company in order to manageworkforce (Budhwar, 2000). Further, HRM has not been evolved for a sole purpose of managinghuman resource but also there are many purposes to be fulfilled by the HR manager. Moreover,HRM is highly required in service sector in order to manage employees of a service unit. Rolesand purposes of HRM in Hotel Hilton have been discussed as follows:Planning, Resourcing and Retention: The foremost function or role of HRM is to makeplan for the employment of workforce. For instance, the number of employees required inthe hotel, , supply is more than demand or not (Charles and et. al., 2006). Planning ofthese aspects has to be done by the HR manager of Hilton Hotel. Further, after doingplanning, recruitment and selection of employees are done and they are allotted job4
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