Role and Purpose of Human Resource Management in Service Industry

This presentation discusses the role and purpose of Human Resource Management in the service industry, with a focus on McDonald. It explores the objectives of HRM, the use of strategies by HR managers to implement staff performance, and the analysis of supply and demand in HR planning. The presentation also examines the current state of employment relations in McDonald and the impact of employment laws on HRM in an organizational context.

Human Resource
Task 1 & 2

Content
 Introduction
 Role and purpose of Human Resource Management in service industry
 Objectives of human resource management and judging in achieving goals
 HR manager uses strategy in implementing performance of staff
 HR plan by analysing supply and demand of product and service in order to
McDonald
 Assess the current state of employment relations in McDonald
 Employment laws affects on HRM in organisational context
 Conclusion
 References

Introduction
Human resource is based on working people with a common
purpose in according to their having knowledge, skills and
abilities. They are leading with company on day to day basis.
This Presentation is based on McDonald whom is dealing with
fast food products. Here assignment is based on identifying role,
purpose, objectives in achieving goals and objectives.

Importance of HRM in Hospitality industry
HRM is one of the valuable aspect that can help an organization in
managing their resources more effectively. HRM is under the field of
the studies of personnel management and transform to human
resource management in the beginning of 1980.
Importance of HRM in hostility industry:
•It will assist in making effective control and management
•Improves efficiency of workers so that they can delivers effective
services to clients.

Analyse the external environment
Pest analysis is one of the best external environment that can help
the company to analyze the impacts those are done within an
organization.
Political factors: There are certain rules that are implemented on
the hotel by the government on hospitality sectors.
Economical factors: GDP and the public spending would remain
constantly rise so this purchasing power of people goes on
increasing.

Role and purpose of Human Resource
Management in service industry
Service industry is playing a vital role in examining more.
McDonald is facing development in making effective team with
competitive advantage for developing purpose. The responsibility
of HRM is to make selection of right person for the right job.
Strategic process is made by including planning and forecasting,
employment contracts, accomplishing needs, process based on
recruitment and selection.

Roles are identified in three forms
administrative, operational and strategic
HR
Administrative: In this, McDonald is leading with policies with
legal framework by keeping records in daily basis. Managers are
using web based technology for completing benefits of
employees. Their purpose is to examine applications and
activities.

Purpose of HR
Social significance: Personnel's are based on satisfying social
needs of employees who are working by maintaining balance
with dignity. McDonald is providing suitable productivity by
maximising resources. The employees are leading with
reasonable compensation and eliminating wastes.

Objectives of human resource management
and judging in achieving goals
In this, company is ensuring willingness with a context to
workforce. Objectives are based on three forms societal,
organisational, functional and personal are defined below.
Personal Objectives: For achieving goals and objectives
individual make contribution in improvements. Company is
leading with personal judgements in maintaining, retaining and
motivating them.

HR manager uses strategy in implementing
performance of staff
As a manager of McDonald is using strategies and policies in
order to improve performance of staff. Organisation is facing
qualities of manager for implementing performance of staff are
consider below.
•Capability and opportunity is faced by manager for matching it
by forming strategies for implementing performance.
•Manager lead mutual support in maintaining area for strategy
forming. This approach is based on making professional
development.

HR plan by analysing supply and
demand of product and service in
order to McDonald.
Here present and future requirements are consider properly by
monitoring and controlling process. The organisation is based on
demand and supply with making strategic plans in order to deal
with product and services are explained below.
Resourcing strategy: Their aim is determined by development of
competitive environment with making sustainable for a longer
period of time.

Continue..
Analysing operational effectiveness: McDonald is making
competitive arrangements in leading with the process to
minimise cost of product and achieve high productivity among
employees.

Assess the current state of employment
relations in McDonald
The key aspect of human resource is leading with employee
relation by making focus in maintaining healthy relations among
employee and employer by encouraging and motivating them in
enhancing productivity.
•The situation arise by dealing with elements are consider below.
•Employment contract
•Dissimilarity among statutory and employment rights.

Employment laws affects on HRM in
organisational context
The relations are determined by regulation which are assure by
work routines for better employee and employer relation.
Employment laws is known by labour laws which are made in
regarding with rules and regulations in concern with workplace.
The agreements are framed in appropriate state and central laws
which are provided by security and human rights.

Conclusion
From above explanation their having areas of employment rights
and relation act for McDonald. Employment right act is based for
valid human resource by discriminating rights in between two
employees on the basis of gender, race and region. Apart from
that on minimum wage act is determined by paying minimum
wage paid to manager of McDonald as per his requirements on
deciding wage.

REFERENCES
Riley, M., 2014. Human resource management in the hospitality
and tourism industry. Routledge.
Sikora, D. M. and Ferris, G. R., 2014. Strategic human resource
practice implementation: The critical role of line management.
Human Resource Management Review. 24(3). pp.271-281.