Human Resource Management: Functions, Approaches, and Legislation

HUMAN RESOURCE MANAGEMENT

CONTENTS
INTRODUCTION.................................................................................................................................1
TASK – 1..............................................................................................................................................1
1. Elaboration of the purpose of the HR functions and its key roles and responsibilities...................1
2. Assessing approaches of HRM concerning workforce planning, recruitment & Selection,
training, performance and reward systems.....................................................................................2
3. Different methods used in HR practices through examining case study examples.........................3
4. Efficacy of employee relations and employee engagement............................................................4
5. Important aspects of employment legislation within which Hilton hotel must work......................5
6. How employee relations and employment legislation inform decision making and accomplishes
the business objectives...................................................................................................................6
TASK – 2..............................................................................................................................................6
7. Use of Human Resource Management practices in a work-related context....................................6
8. Utilization of technology on improving the recruitment and selection process..............................9
CONCLUSION.....................................................................................................................................9
REFERENCES....................................................................................................................................10

INTRODUCTION
Human resource management is a set process through which plans are being made,
policies and programs are being administered and the human asset within the firm is
developed. The main emphasis of HRM is on maximum utilization of these asset with a view
to get maximum amount of output. Practices related to human resource management if done
effectively within the organization than it will be beneficial both to the firm and their workers
(Kelliher and Johnson, 2007). The current research study emphasize on various aspects,
concepts, processes and practices related to HRM within an organization. In this regards,
Hilton Hotel is being taken as a case company. It is a multinational hotel chain head
quartered in London. As an Assistant to the HR manager of the hotel, the main job is to
explain different functions concerning HR and focusing on its significance in acquiring talent
for accomplishing the business objectives.
The report is divided into parts wherein the first part will elaborate employee relation
and employment legislation and their impact on the decision making process. The second part
of the study is related with the application of HRM practices in Hilton Hotel in which job
description, specification, interview question and job offer will be prepared. The last part will
throw light on the use of technology and online platforms in making an improvement in the
recruitment and selection process of the hotel.
TASK – 1
1. Elaboration of the purpose of the HR functions and its key roles and responsibilities
The main purpose of human resource management is developing plans, procedures,
governing the policies and development of programs to train the human asset of the Hilton
Hotel. Further, it also pays attention on effective exploitation of the available resources so as
to reap out best result. In addition to this, the human resource function within the hotel also
supports in development as well as maintenance of affable relations between the employees
and the employer (Bratton and Gold, 2012). Pertaining to this, it can be said that the purpose
of HRM in the hotel is encouraging and improving the human capital for making a positive
and healthy work culture which leads to accomplishment of the business objectives. The HR
function also trains the existing staff members for higher performance targets and shows
them direction to achieve success and glory. It is also responsible for recruitment and
selection of skilled workers within the hotel as needed so that no operation is hampered and
workflow is continued. Here are some of the functions related to HR in Hilton hotel and these
are being explained below:
1

 Planning of workforce – It is referred as the crucial part of HRM. It is with this
function, the hotel can have right people at right time and right position. Since hotel is
related with the service industry, there are different activities that needs to be carried
out on a continuous basis. Thus, there is a requirement of efficient human asset for the
purpose of effective management (Hilton destinations, 2018). Thus, HR planning
function supports in ascertaining the demands of the workers within the hotel and
made it available as and when required. Recruitment & Selection – This function is the heart of the hotel. Without this, no
other function can be performed smoothly and efficiently. Recruitment and selection
of the workers should be carried out in a proper manner so that capable and skilful
people can be employed. Hilton hotel also places more emphasis on this function so
that they can have increased effectiveness in all other function and activities. Development & Training – Training and development is defined as a set process by
which skills, abilities and competence of the human asset within the hotel can be
enhanced for better attaining the business objective. The human resource manager and
trainers within the hotel plans for training and development events in varied field and
areas on a regular basis so that better work can be performed. Further, it also helps
firm to achieve its pre-determined goals through better productivity and performance
of the employees (Azeem, 2010).
 Performance management & Reward systems – It is the function that supports in
reviewing as well as monitoring of the performance level of the employees. The
management of the Hilton hotel evaluates the work being done by their staff members
at regular interval of time and check for the activities which needs to be corrected.
2. Assessing approaches of HRM concerning workforce planning, recruitment & Selection,
training, performance and reward systems
There are numerous methods being used by Hilton hotel in respect to workforce
planning, training and development, recruitment & selection and performance & reward
system and these are being defined in the subsequent paragraph: Human Resource planning – The process concerning HRM in the firm begins with the
workforce planning. It helps in ascertaining the amount of employees needed for
carrying out tasks within the hotel (Josephat, 2011). Soon after having an idea about
the type and number of employees being required, recruitment regarding the same is
commenced. In this, job analysis is performed and relative strength and weakness of
2