Impact of Verbal Messages on Overall Operations

Running head: MANAGEMENT
Management
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Author’s Note

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Introduction
Communication is a business is considered to be an important strategy which allows
the senior management of the company to appropriately convey the information and strategic
decisions to the employees of the business. Communication process can be of different type’s
formal and informal communication and both takes place in a business organization. The
discussion would be showing principles of verbal messages and how the same has an impact
on overall operations of the business (DeVito, 2019). In addition to this, the analysis would
be showing how language used in a communication process can distort the information which
is being conveyed.
Discussion
Communication process is considered to be important as it is the process through
which information are shared between people working inside the organization as well third
parties. In other words, communication which takes place in a business helps the
management to interact with the employees of the business so that common stances can be
taken for achieving the organizational goals of the business (Leathers & Eaves, 2015). In
most of the cases, people use verbal form of communication to interact and share information
with other people. It is therefore imperative that the principles of verbal messages are adhered
to while engaging in a communication process.
The principle of verbal messages which needs to be followed by every person while
engaging in verbal communication process is listed below in details:
 Message Meanings are different for different people: In a verbal communication
process, the words which are spoken have importance. It is to be noted that same
words can have different meanings for different persons depending on the nature of
the person. This depends on the individual and how he understands the information

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(Bennett, 2013). It is often said in the communication process that it does not matter
what a person says but how the person says it matters.
 Denotative and Connotative Meaning of Words: The meaning of words can also
vary depending on the actual dictionary meaning of the word and the emotional
meaning of the same. Denotative meaning refers to the dictionary meaning of word
which should actually be referred but in case of verbal communication, often
connotative meaning of word is considered which also means the emotional meaning
of the word (Denton Jr, Trent & Friedenberg, 2019). The persons need to be aware of
such a principle before in engaging in verbal communication as the same can create
misunderstanding in the communication process.
 Politeness: One of the most important features which a person should have while
engaging in verbal communication is politeness in his tone. Politeness helps an
individual to express his message in a manner so that the message is understood by
the people effectively. Even when a person is declining an offer, if politeness is used
in an appropriate manner than no sentiments are hurt and message is also conveyed
quite easily.
 Messages are Onymous: This means that the message is clearly identified to be
spoken by a particular speaker. This brings about confidence and efficiency in the
entire communication process. The speaker can be clearly identified from the verbal
communication and therefore would make the entire communication process more
transparent.
 Assertiveness: One of the principles of verbal communication is that assertiveness
must be maintained. This means that ability of the person to communicate any
information to another person without crossing any lines. In verbal communication,
some messages tend to give confidence to the speaker and also act in the best of his