MANAGEMENT AND OPERATION TABLE OF CONTENTS INTRODUCTION 3 LO 1 3 P1 Definition and comparison of different roles and characteristics of leaders and manager 3 LO 2 5 P2 2017) Differences of management and leadership with different organisationalal situations with theories and concepts5 P3 Theories and Models of approach considering the situational leadership, system leadership and contingency 8 LO 3 9 P4 Using knowledge of key operations for winning a new business by Corus 9 P5 Importance of operational management in achieving business objectives 11 LO