Table of Contents INTRODUCTION...........................................................................................................................3 MAIN BODY...................................................................................................................................3 LO 1.................................................................................................................................................3 P1 Importance of organizational design theory and relation to organizational structure.......3 M1 Apply appropriate theories and concepts to evaluate importance...................................5 D1 Recommendations for improving sustainable performance.............................................5 LO 2.................................................................................................................................................5 P2 Different approaches and techniques used by HR for skilled and motivated workforce..5 M2 Different approaches and techniques for motivation.......................................................7 LO 3.................................................................................................................................................7 P3 Research to support emerging HR developments.............................................................7 M3 Effect of emerging HR practices on role of HR in the future..........................................9 D2 Judgement and conclusion supported by synthesis of knowledge and research information. ................................................................................................................................................9 LO 4.................................................................................................................................................9 P4 Change management and its adoption by the organization and the relation between two.9 M4 Different types of changes.............................................................................................10 D3 Evaluation of complex relation between organisational design and change management.10 CONCLUSION..............................................................................................................................10 REFERENCES..............................................................................................................................11
INTRODUCTION For an organisation to succeed, efficient mangers and leaders along with a sound organizational structure is necessary for an organisation. This helps in successful execution of the strategies formulated and it helps an organization in achieving success. Marks and Spencer, which is a British MNC has been taken as a reference for understanding the importance of organization structure. This report highlights the importance of organizational design and structure and their relation to each other. Further, this report also highlights the change management and how it impacts the HR department emphasizing their importance. MAIN BODY LO 1 P1 Importance of organizational design theory and relation to organizational structure. Organizational design is a concept that goes beyond the decor and interior of an organization. It can be defined as a process or plan whose purpose is to integrate people, information and technology in the formal environment of business. The quantum of the tools implemented along with their quality is also a major thing to be kept in mind while formulating the organizational design(Ferenczi, 2018). This helps or assists the organization in achieving the set targets and aims. Organizational structure on the other hand signifies the hierarchy of the company i.e. the communication pattern that is adopted y the organization. An organization's structureisformulatedinsynchronizationwiththeworkingenvironmentandthepower distribution i.e. authority levels. Two major types of organizational structure are functional structure and divisional structure.The organizational design theory has extreme importance as it helps the organizational structure in :- Dealing with contingencies :-It helps in effectively controlling all the different factors relevant for the organizational development like quantum of skilled employees, loyalty of customers etc. so that the company can increase its control over market. Gaining Competitive Advantage :-The management of every organization aims to create competitive advantage and for this purpose, they try to design their organizational structure accordingly to achieve this purpose by implementing organizational strategies. Creating Diversified Workforce :-the higher the diversity level of employees in an organization, higher is the level of planning that they require and thus organizational structure gets affected accordingly. 3
To understand the importance of organizational design in reference to organizational structure, observation of work environment and work culture of Marks and Spencer company can be taken as an example. MarksandSpencerGroupPlcisaBritishmultinationalcompanyhavingits headquarters located in Westminster, London. It is an international retail giant and their specialization is mainly in clothing of the premium sector, food products and home products. Due to the global presence of organization in various countries across different markets, the operations of the company are spread at a wide scale(Agrawal and Rahman, 2015). To manage and integrate all such operations collectively, they have adoptedFunctional structureas their organizationalstructuretomaintainandrunthebusinesssuccessfully.Thishelpsthe organization in linking all the activities of entire organization as well its branches. The major decision makers in the company are CEO, President, Vice President and Board of Directors. At Marks and Spencer, all the departments are completely aware and havecomplete knowledge regarding the activities and decisions made by them. This helps in taking decision accordingly which support the activities of all the departments and avoids any clashes or duplication of activities. Despite having stores internationally, the strong design along with the structural balance that exists in the company can be observed by the level of satisfaction that the employees of Marks and Spencer exhibit. This successful integration of technology along with the structure i.e. hierarchy of the company has assisted decision making in the company at every level(Song and Parola, 2015). Some major factors which influence inter relationship of organizational design and structure are as follows :- Size of Organization :-The larger the operations of the businesses, the wider its size will be. And the wider size requires an increased level of authority. The higher levels of authority might bring redundancy in organization as involvement of employee in the decision making reduces and thus innovation level also falls. To avoid this, the organization should decentralize the authority levels so that the speed of work can be increased(Dale,Kingma and Wasserman, 2018). Life cycle of Organization :-There are various stages in the life cycle of any organization. At different stages, the tactics that need to be adopted to successfully deal with those challenges are different. The management of the company need s to change its methods accordingly at regular 4
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interval so that the redundancy in the organization can be avoided. This also encourages smooth flow of activities in the organization. Strategy :-Strategy signifiesthe variousplansand techniquesformulatedor devised to implement the required changes in the organization. The strategy also affects the working of the organization crucially as the design and the structure of any organization should be in proper sync for implementation of any strategy successfully. There are various theories which are applicable to implement the strategies such asclassical and neoclassicaltheories.Classicaltheorywillhelpinintegratingscientificaspectswith administration in the organisation and neoclassical will help in implementing authoritarian structure by giving higher emphasis to human requirement. Some other aspects that affect inter relationship of organizational structure and design are environment and technology of the organization. M1 Apply appropriate theories and concepts to evaluate importance. The theories related to organizational design are many but the ones which can ensure development along with sustainability are the important ones. The functional structure along with different kinds of structure and their importance have been evaluated by taking example of Marks and Spencer. Their functional structure is strongly backed up by the design of the organisation which is in sync with the activities going on in the organisation. D1 Recommendations for improving sustainable performance. Some practices like giving training to the employees for accepting the changes which are an inevitable part of the environment, regular development of their practices are certain steps which an organisation can practice on regular basis. LO 2 P2 Different approaches and techniques used by HR for skilled and motivated workforce. Approaches and techniques used by human resources for skilled and dedicated workforce are following below : Attracting :For attracting the skilled and dedicated workforce in the Marks & Spencer, the Human resources team organise the employee beneficial programmes. Through social media skilled fresh blood would pull in towards the organisation and offering incentivize on employee referrals to the employees may attract to the workforce in Marks and Spencer. Marks & Spencer 5
's HR team offers clarity, career opportunities and conviction to the workforce and the culture of organisation is flexible and unique(Song and Parola, 2015). Marks & Spencer demonstrates a huge Employee culture, whenever a skilled employee go with the website of the organisation or any web page like Facebook page or any other online presence the company want to make them think that " I wish to work for the companythat seems like as fun as that." Example : marks & Spencer one of the leading authority in retail chain.Various approaches used are giving exciting job opportunities and work environment, giving attracting offers and perks, developing a great company culture etc. which will help in attracting the employees. Maintaining:Marks & Spencer 's team create an environment that makes your employees feels likeanassettotheorganisationandmakesclaritywithemployeeregardinggoalsand expectations of company. To retaining the workforce management of Marks and Spencer create an open environment, provide opportunities to learn and grow. Marks & Spencer team concentrate on various mentorship programs and also satisfying their relatability needs, sustainability needs and growth needs. Company also developing the employee development plans through which employees of the organisation motivates to do their effective and efficient performance(Dale,Kingma and Wasserman, 2018). Company provide quality management or supervision to guide the workforce and making a platform for employees to speak their thought and ideas to the organisation. Company may give bonus and extra money offered to those who work extra hours. Marks &Spencer create a leadership ladder so employees came to know what they need to do to move up.By adopting strategies like giving adequate job securitytotheemployees,personallyacknowledgingeveryemployee,appreciatingand punishing them according to the work performed etc. are some aspects that help in maintaining a satisfied employee base. Developing :Every organisation needs to developing the skilled workforce in the organisation. Marks & Spencer using the strategies to developing their employees are as follows : Lateral move : It means an employee takes on different position with the same structured salary and have similar responsibilities. It provides new skill development to the employee and helps to developing the employee's skill and knowledge(Schaeffer and Matt, 2016).Some strategies for development are:- 6
Job rotation :It is the one of the developing strategy in which company provides an opportunity to move and rotate through various positions. Rotations can be for a day month or may be for a year. Promotions :To promote an employee into a new designation is a way to rewarding there performance and it also develops skills and motivate the employees. Traininganddevelopmentprogrammes:Throughorganisingsuchpersonaldevelopment programmes can helps to developing skills of the employee's.Programmes like reinforcement, soft skill development etc. Rewarding :Rewarding or recognizing the employees for their efforts plays a keen role to the maintaining a good retention rate(Maskun and Nor, 2018). Some of rewarding methods used by Marks & Spencer are following below : Acknowledge great performance :Human tendency have an innate desire to appreciated. Understanding it and fulfilling this is necessary if you want long lasting relationships . Token of appreciation :Through providing gift cards like movie tickets, sports event or concert tickets helps to motivating an employee and performing well effectively manner. Car rental, Extra holiday time etc are the ways of rewarding an employee. When a employee's work are valuable and satisfaction and effective productivity rises and employees are motivated to maintain their motivation or improve their efforts in effective & efficient manner rewarding or recognition system is essentials. Peoples wants to be respected and valued by their superior for their contribution towards achieving organisational goals(Vaes,Van Ongevalle, and Fonteneau,2016). M2 Different approaches and techniques for motivation. Some motivation techniques that can be implemented in the organisation are creation of a positive work environment, recognition of achievements of employees and their performance improvement. Sharing the profits with them, providing professional improvement are a few more practices that can be implemented(Banciu and Florea, 2016). LO 3 P3 Research to support emerging HR developments. As per the view point ofNorth and Kumta (2018),Human Resource is the key department in any organization and its formulation and maintenance in the company is very crucial as it ensures the availability of good and efficient personnel thus keeping the efficiency of 7
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the organization at par. Recently there have been many developments in the HR practices and some of them have been revolutionary in assisting the growth of the organization. The key developments mainly includes the shift in the perception of the hiring process and also the mentality regarding activities and functions of HR department and the importance that they have in the company. However,Bdewi (2016), criticizes that such trends have led to development of employees and contributed in overall organizational development but they have also reduced the number of skilled work force in the company due to adopting outsourcing technique whenever need arises or other similar practices which are making an increasingly relaxed environment for the employees which can be detrimental in their overall development. Some major new trends that have emerged are :- Outsourcing of Human Resource :-Cheap availability of labour in the countries with high population rate has given evolution to this concept. Here, a company appoints a third party I.e. an external party who is assigned with the task of maintaining and managing the entire department pertaining to a particular set of activities or just a segment of any department(Ferenczi, 2018). When the activities such outsourced are related to the HR management, it is called outsourcing of human resource. Theses are usually done in offshore countries like India, China etc. the readilyavailablelabourworkingatcheaprateshelpsinsavingthecostandincreasing profitability. Six Sigma Practice :-This technique is very similar to the six sigma technique used in operational management to reduce the number of defects in the production. Just like that, in six sigma practice related to the HR department focus is on selection of that personnel which is very efficient and fulfils the responsibilities of the job role for which he or she is hired. The HR also needs to identify the fake personification of qualities that any candidate might display to get selected. This helps in saving the training cost as well as the expenditure incurred in the recruitment process that is carried out(Mohd-Zainal.and et.al., 2016). Work life balance :-The recent developments in employee friendly trends like the work form home facility or the flexi timing option that is given to the employees helps in creating a satisfied and motivated personnel which is dedicated tower's achieving the organizational goals. The other trends which have developed like maternity leaves and paternity leaves are also very attractive for the employees. The organizations adopting such trends become key attraction points for the 8
possible candidates and help in attracting a larger number of them which gives the HR department a wider option to select from and thus creating a more efficient personnel base. Talent Management :-This is another key field which has recently emerged and is developing atavery fastpace(AgrawalandRahman,2015). Thetalentmanagementinvolvesthe identification of the key capability of every employee and thus assigning in the job roles which are suitable to them and in sync with their abilities. This helps the HR in managing their capabilities of its employees and thus enhancing the motivation level of the employees and increasing the retention level. This also reduces the employee turnover rate. The organizations who know the talent existing in the organization and are capable of tapping the potential in their employees can excel at very high levels as compared to their competitors(Dale, and et..al., 2018). The HR department and its operations also affects the internal as well as external environment surrounding the business ans help in managing those factors like satisfaction levels of employees, legal compliance, technological advancement, healthy working environment , peaceful and healthy environment etc. This helps in avoiding the dirty politics and biasness that might creep up in the functioning of the organization. M3 Effect of emerging HR practices on role of HR in the future. HR department has various roles like Providing learning and training, support, motivation and healthy communication to the employees of their organisation. However, the role of the employees has expanded over time and now they are required to identify the key talents or competencies of each individual and maintain the talent on the organisation. Also, they need to regularly update the practices in the organization with changing trends. D2 Judgement and conclusion supported by synthesis of knowledge and research information. After going through the above facts, it can be concluded that the role of HR department is crucial in maintaining any organisation and its employees(Bdewi, 2016). They need to be properly credited and their importance needs to be realised and they enhance the smooth functioning of the organisational activities. LO 4 P4 Change management and its adoption by the organization and the relation between two. (covered in poster) 9
M4 Different types of changes. (covered in poster) D3 Evaluation of complex relation between organisational design and change management. (covered in poster) CONCLUSION After going through the research conducted in the above report it can be concluded that the design and structure of an organisation are important element s in determining the success of an organisation. Also, the HR department has evolved over time and their importance has risen in implementing the organisational practices successfully. Lastly, the Change management, its various models like Kurt Lewin Model were studied so that their implementation can be made. 10
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REFERENCES Books and Journals Banciu, D. and Florea, M., 2016. Contributions to the Evaluation of e-Learning Processes in Higher Education. InChallenges, Performances and Tendencies in Organisation Management. (pp. 117-123). North, K. and Kumta, G. 2018.Knowledge management: Value creation through organizational learning. Springer. Ferenczi, S. 2018.Further contributions to the theory and technique of psycho-analysis. Routledge. Mohd-Zainal.andet.al.,2016.VALIDITYANDRELIABILTYSTUDYOFLEARNING ORGANISATIONINNEWZEALANDMANUFACTURINGCOMPANIES.Jurnal Mekanikal.39(2). Agrawal, A.K. and Rahman, Z. 2015. Roles and resource contributions of customers in value co- creation.International Strategic Management Review.3(1-2).pp.144-160. Bdewi, aA. 2016. The impact of project management (PM) and benefits management (BM) practices on project success: Towards developing a project benefits governance framework. International Journal of Project Management.34(4).pp.761-778. Dale, K., and et.al., 2018.Organisational space and beyond: the significance of Henri Lefebvre for organisation studies. Routledge. Vaes, S., Van Ongevalle, J. and Fonteneau, B., 2016. Civil society contributions to strong social protection. The role of civil society organisation in developing and maintaining strong national social protection systems. Maskun, R. and Nor, N.M., 2018. Digitalisation success in learning organisation: preliminary outlook.Social and Management Research Journal.15(2), pp.133-143. Schaeffer, V. and Matt, M., 2016. Development of academic entrepreneurship in a non-mature context:theroleoftheuniversityasahub-organisation.Entrepreneurship&Regional Development.28(9-10), pp.724-745. Dale, K., Kingma, S.F. and Wasserman, V. eds., 2018.Organisational space and beyond: the significance of Henri Lefebvre for organisation studies. Routledge. Song, D.W. and Parola, F., 2015. Strategising port logistics management and operations for value creation in global supply chains. 11
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