Report on Business Management of Imperial Hotel PDF

INTRODUCTION TO MANAGEMENT
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Executive Summary
The aspect of employee performance is a core factor for an organisation to perform in an
adequate manner. Through the aid of this aspect, appropriate management can be conducted for
the proper functioning of an organisation. This study highlights the various aspect of the hotel
industry upon which these factors are dependent upon. In this study, problems faced by Imperial
Hotel have been through identified accessed through the aid of performance management theory.
The importance of training and development program along with the integration of an incentives
scheme has been provided in this study. It would provide adequate motivation and the required
knowledge through which better performance can be achieved by the hotel.
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Table of Contents
Introduction......................................................................................................................................3
Problems faced by Imperial Hotel...................................................................................................3
Assessment of problems faced by Imperial Hotel in accordance to performance management
theory...............................................................................................................................................4
Analysis of the impact of Training and Development at Imperial Hotel........................................6
Justification of key solutions...........................................................................................................7
Conclusion.......................................................................................................................................8
Bibliography....................................................................................................................................9
Personal Reflection........................................................................................................................11
Appendix........................................................................................................................................12
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Introduction
Specific key areas of management are required to be paid adequate attention in order for an
organisation to operate in a proper manner. Inability to cater to these aspects has lead to the
current problems faced by the Imperial Hotel. It is a 4-star hotel operated by the Star Hotels
Company which has operated for nearly 100 years. This hotel caters to various customers and the
key source is revenue is garnered from tourists and international business. However, the hotel
has been facing quite a few problems in its operations. Among them, inadequate staffing and
lack of training and development program have made the staff careless to the basic rules and
regulations. This has been causing sufficient lack of customer satisfaction and its impact has
been felt it the profitability garnered from the overall revenue. Previous counter action plans
have failed to bring any significant changes because of the huge financial strain and estimated
loss. The aspect of poor operation along with an increase in operating cost has been highlighted
in this study. Through the aid of this study, the root cause of the problem in the department of
housekeeping has been adequately identified so that proper solutions can be formulated.
Therefore, this study would provide adequate assessment through which the Imperial Hotel can
not only enhance its rate of productivity but also gain back its reputation in the hotel industry by
providing effective services.
Problems faced by Imperial Hotel
The Imperial Hotel has been in functioning for quite a long amount of time. This hotel consists
of about 400-500 rooms which are overseen by the six administrative departments of the hotel.
However, with the rate of increase expectation from customers as well as new competition in the
market, the hotel has been suffering from a few problems. One of the core problems that have
been identified by the Imperial Hotel is lack of proper functioning by the back house staff. This
is due to the lack of following proper rules and regulations as per the standards of the hotel.
According to the opinion of Christopher (2016), proper management is the core requirement for
any organisation. The Imperial Hotel has been suffering due to the lack of these aspects. The
staffs of the hotel have also been failing to keep up to the basic Standard Operating Procedure,
also known as SOPS which is a must for every hotel. Due to the failure of these aspects, the
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