Solving Imperial Hotel's Management Problem

This assignment provides a solution to Imperial Hotel's management problem by introducing the concept of team work and effective information sharing. By allocating tasks based on employees' skills and abilities, and implementing specific systems or procedures for sharing information, Imperial Hotel can improve service quality and create a better working environment. The assignment also references various books and journals on management science, human resource management, and emergency management to support its suggestions.

Introduction to
Management

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
Analysis of problem:..............................................................................................................1
CONCLUSION: ..............................................................................................................................5
REFERENCES:...............................................................................................................................6

INTRODUCTION
Every business requires an effective management to deal with various kinds of problems.
They are common in business operations and can occur at anytime. It is important for
management to deal with them as it highly affects the entire functionality of business. In
hospitality sector it is very important that services are provided in specified time period. This
helps in increasing customer satisfaction (Banfield, Kay and Royles,, 2018). If services are not
provided on time it will create poor image of business among its customers and employees. Also,
it will affect its growth and development. The problem mentioned in Imperial Hotel is related to
front house staff and poor team working. This has lead to conflicts between manager and
employees leading to improper providing of services to guest. Due to poor coordination between
employees they are not able to manage resources according to customer data. Moreover,
employees are not aware about what guest arrivals and their demands. Besides this, different
departments are not working in collaboration that is leading to dysfunctional. This problem have
created a conflict environment throughout the Imperial hotel (Chance and Brooks, 2015). It has
resulted in decrease in individual performance and better working conditions. Therefore, we can
say that imperial hotel productivity is been reduced and created bad image in the industry. This
problem
Analysis of problem:
The major problem faced by Imperial hotel is related to team work and coordination
between different departments. This has highly affected individual performance and service
quality of organisation. Also, it can be considered by giving an example of management theory
of X and Y (Theory X and Theory Y, 2018.). It clearly states that an individual behaviour is
highly influenced by his beliefs on other worker attitude (Schaltegger, Burritt and Petersen,
2017). Theory X states that managers think employees needs motivation to enhance their
productivity and must be punished for not doing well while theory Y states that managers think
employees known their responsibilities and accordingly performs. In this case manager
encourages them for more participation. Employee in X theory dislike their work and needs
supervision at every step. Many organisations avoid following this theory due to complex
targets. Theory Y managers are optimistic. They follow decentralisation style and every time
encourages their workers. They assume that workers are happy with their work (Cameron and
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Rössler 2018). Manager often involve employees in decision making. It helps in working and
solving problems in creative way. This theory is highly followed in organisation as workers are
happy to work in teams . If they are involved in decision making then it creates a feeling of
belongingness among them and they feel happy with their work.
The problem mentioned here relates to ineffective team work and communication among
departments. With this data and information is not shared properly and it has resulted in conflicts
among them (Khan and Hashemi, 2017). Besides this, employees are not given proper training
on how to communicate with other via system. Information regarding client arrival and departure
is not shared, so rooms are not properly cleaned and maintained. Apart from this, the
housekeeping and reception are facing issues relating to customers. Each team is having
supervisor, even they are not coordinating with each other on how to improve communication.
This problem can be solved if both workers and employees coordinates. It will beneficial
if supervisor assigns tasks to employees. It will ensure that worker are doing task which is
assigned to them. Staff will be enjoy their work and help each other in completing task.
The problem is not only related to team work but also communication between
departments. This has affected employees on how to communicate with each other and what task
they have to perform (Ying and Hongcui, 2015). Team supervisors are also not coordinating with
their team, thus leading to conflicts among team members. So they don't know what are their
duties. They always try to blame others and hence leading to conflicts. The management is not
able to solve conflicts as they do not where the problem has occurred. There are no specific
rules and regulations of departments are defined in polices Therefore, there has been lack of
understanding among them. Furthermore, no fixed procedure or system is created to
communicate work of each department. It has given freedom to supervisors to work wit their
own methods and process. Also, responsibilities of employees are not fixed, this has enabled
them to work in whatever way they want. Their performance is not evaluated by supervisors.
There is no coordination among team members and supervisors (Soederberg 2016). This has
decreased performance of employees and their morale. They are becoming lethargic with their
work.
There is no proper communication structure created by hotel between various
departments. With this units are not able to share data and information with each other. Also,
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manager are not performing their responsibilities well. It has created bad image in front of
employees. In this way they are also not performing duties. Due to inaccurate information
provided by department staff is working with this. They do not know what is right and wrong.
There has been a lot of complaints by customers about cleanliness of rooms and various other
things. Staff is not tasking these complaints seriously (Christopher, Laasch and Robert 2016).
Besides this, they are blaming each other for not performing their duties.
The conflicts arise are not been solved by managers. This has created poor image of
organisational culture. Apart from this, the working condition has been highly affected with this
type of environment. Now, staff has become habitual of this type of conflicts. Even managers
are not trying ton solve these conflicts. No policies has been developed by management to solve
conflicts.
If proper actions are taken to solve conflicts then the working environment can be
improved. Staff roles and responsibilities must be clearly defined by supervisors so that
communication between team members can be enhanced. It will lead to increase in team working
and managers will be able to measure team performance (Haddow, Bullock and Coppola,
2017).It will help in identifying weak areas and improving them. With this individual
performance will also be enhanced. This will overall lead to improve in efficiency of work. By
developing team managers can implement changes. These changes provide platform to work
hard in order to gain bonus or benefits. An effective working between different business
functions will be helpful in providing accurate data in right time. So according to it proper
actions can betaken like cleaning rooms, writing arrival and departure time of customer,
providing services to them in right time, etc. By coming efforts of all units Imperial hotel goals
and objectives can be achieved.
Results obtained will reflect effective working of teams within business. Staff
performance will be enhanced creating a better working environment (Williams and et..al 2017).
Providing proper training to them will enhance their knowledge and skills relating to how data
and information is been shared. It increases their ability and if any inaccurate data is shared they
can complaint it to manager. Defining roles and responsibilities of each staff enable them to
work accordingly. Manager will evaluate performance on the basis of set standards. This makes
them to take feedback so that improvements' cam be done. Conflicts must be solved as soon as
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possible. Hotel must improve its property management system (PMS) so that it becomes easy for
staff to share information. It will allow employee to share information on one platform.
Therefore, they will be able to communicate with each other and perform duties well enough.
Improvements in results will enhance employee productivity by building relationships with each
other. There will be reduction in conflicts. The services will be provided to customers on time. It
will increase employee and customer satisfaction.
Recommendations:
For improving this problem certain recommendations can be followed and implemented
by Imperial hotel. This will he[p them to improve communication between employees and
departments. With this they will be able to share data and information effectively and in quick
time (Taylor and et..al, 2015). It will allow them to maintain quality is service and retaining
customers.
Training into IT systems- Besides this, they can provide training to employees on how to use
information technology system to share information. Employees will learn different techniques
of sharing information and it will result in improving team work. Also, they will know their roles
and responsibilities in case on any problem and will discuss with each other to solve them. Each
department will input data in the system (Anderson, and et..al 2018). This will enable
management to know what task or activities they have to perform.
Cross-team building exercises- In this management can build team according to their role and
task. It will be beneficial in assigning tasks to them. If employees will know what they have to
do then it will create better bonding between them. This will create better understanding among
employee and supervisors. Hence, improvement in one department will lead to encourage other
units to implement changes (Kernstock, Brexendorf, and Powell 2017). Therefore, there will be
cross interaction among team about their work. It will bring people of various culture together
improving overall hotel culture.
Review of team bonus schemes- Management can also measure team performance so that
rewards or benefits can be given to them. The purpose is to improve coordination among
different teams so that they can work together. This will be useful in providing incentives to
them. If bonus schemes are launched then teams will work hard in order to achieve those. It will
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act like motivational tool that will enhance their performance. Moreover, supervisors will guide
and look after his team performance. By doing this supervisors can identify weak areas and
improve them. Also, employees will be allowed in decision making (Chance and Brooks, 2015).
Workers will be automatically motivated and will put more efforts in completing their tasks.
Thus, by implementing these suggestions, Imperial hotel will be able to improve team
working within organisation. With this productivity of employee will improve leading to build
effective working culture. Moreover, supervisors will guide and assign task to workers. This will
enable them to work accordingly.
CONCLUSION:
From this report it is concluded that Imperial hotel is facing management problem of
team working. Employees and departments are not working together which is affecting the
overall business operations. Moreover, due to increase in conflicts workers are not
communicating with each others. Also, supervisors are not handling and managing their team
effectively. This is causing problems among employees and they are not able to perform their
task. Therefore, for solving this problem certain measures has been taken by management. It
includes training into IT systems, cross-team building exercises, review of team bonus schemes.
These all will help in improving team work and coordination among departments. Employees
will be able to share information with each other in quick time. It will enable worker to perform
tasks in effective way. Also, if information is shared in time period then it will allow employees
to work accordingly. Furthermore, with this Imperial hotel can create better working
environment. Besides this, working in team will help in achieving goals and objectives in
effective manner. The quality of service can also be maintained and improved. Along with this,
specific system or procedure can be implemented that will help in sharing information in right
way. Team working can only be increased if each member is given task according to his skills
and abilities. Moreover, if each member known what roles and duties have to be performed. This
help them to work in team and completing their tasks. Hence, we can say that by applying these
suggestion imperial hotel can solve its management problem. Their service quality will be
improved.
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REFERENCES:
Books and Journals:
Anderson, and et..al , 2018. An Introduction to Management Science: Quantitative Approach.
Cengage learning.
Banfield, P., Kay, R. and Royles, D., 2018. Introduction to human resource management.
Oxford University Press.
Cameron, C. and Rössler, M., 2018. Introduction of Management Planning for Cultural World
Heritage Sites. In Aspects of Management Planning for Cultural World Heritage Sites (pp. 3-
13). Springer, Cham.
Chance, D.M. and Brooks, R., 2015. Introduction to derivatives and risk management. Cengage
Learning.
Christopher, E., Laasch, O. and Roberts, J., 2016. New approaches to introduction to
management courses. Journal of Management Education.40(3). pp.359-361.
Haddow, G., Bullock, J. and Coppola, D.P., 2017. Introduction to emergency management.
Butterworth-Heinemann.
Kernstock, J., Brexendorf, T.O. and Powell, S.M., 2017. Introduction: Luxury Brand
Management Insights and Opportunities. In Advances in Luxury Brand Management (pp. 1-
24). Palgrave Macmillan, Cham.
Khan, F. and Hashemi, S.J., 2017. Introduction. In Methods in Chemical Process Safety (Vol. 1,
pp. 1-36). Elsevier.
Schaltegger, S., Burritt, R. and Petersen, H., 2017. An introduction to corporate environmental
management: Striving for sustainability. Routledge.
Soederberg, S., 2016. Introduction–Risk Management in Global Capitalism. In Risking
Capitalism (pp. 1-20). Emerald Group Publishing Limited.
Taylor, and et..al, 2015. Introduction to management science. Prentice Hall.
Williams, and et..al 2017. An Introduction to Management Science. Cengage Learning.
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Ying, M. and Hongcui, W., 2015. Optimization for framework design of new product
introduction management system.
Online:
Theory X and Theory Y, 2018. [Online] Available Through :
<https://www.mindtools.com/pages/article/newLDR_74.htm>
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