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Introduction to Management- Imperial Hotel

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Added on  2020-10-04

Introduction to Management- Imperial Hotel

   Added on 2020-10-04

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Introduction to Management- Imperial Hotel_1
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1Analysis of problem:..............................................................................................................1CONCLUSION: ..............................................................................................................................5REFERENCES:...............................................................................................................................6
Introduction to Management- Imperial Hotel_2
INTRODUCTIONEvery business requires an effective management to deal with various kinds of problems.They are common in business operations and can occur at anytime. It is important formanagement to deal with them as it highly affects the entire functionality of business. Inhospitality sector it is very important that services are provided in specified time period. Thishelps in increasing customer satisfaction (Banfield, Kay and Royles,, 2018). If services are notprovided on time it will create poor image of business among its customers and employees. Also,it will affect its growth and development. The problem mentioned in Imperial Hotel is related tofront house staff and poor team working. This has lead to conflicts between manager andemployees leading to improper providing of services to guest. Due to poor coordination betweenemployees they are not able to manage resources according to customer data. Moreover,employees are not aware about what guest arrivals and their demands. Besides this, differentdepartments are not working in collaboration that is leading to dysfunctional. This problem havecreated a conflict environment throughout the Imperial hotel (Chance and Brooks, 2015). It hasresulted in decrease in individual performance and better working conditions. Therefore, we cansay that imperial hotel productivity is been reduced and created bad image in the industry. Thisproblem Analysis of problem:The major problem faced by Imperial hotel is related to team work and coordinationbetween different departments. This has highly affected individual performance and servicequality of organisation. Also, it can be considered by giving an example of management theoryof X and Y (Theory X and Theory Y, 2018.). It clearly states that an individual behaviour ishighly influenced by his beliefs on other worker attitude (Schaltegger, Burritt and Petersen,2017). Theory X states that managers think employees needs motivation to enhance theirproductivity and must be punished for not doing well while theory Y states that managers thinkemployees known their responsibilities and accordingly performs. In this case managerencourages them for more participation. Employee in X theory dislike their work and needssupervision at every step. Many organisations avoid following this theory due to complextargets. Theory Y managers are optimistic. They follow decentralisation style and every timeencourages their workers. They assume that workers are happy with their work (Cameron and1
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