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Report on Issues in Human Resource Management - Inter-continental group of hotels (IHG)

   

Added on  2020-06-04

16 Pages3438 Words79 Views
ISSUES IN HUMAN RESOURCEMANAGEMENT

CONTENTSINTRODUCTION.......................................................................................................................................1TASK – 1....................................................................................................................................................1Recruitment and selection process of Inter-continental group of hotels...................................................1Effectiveness of recruitment and selection processes..............................................................................2Creative advertisement for job of Human Resource Manager.................................................................3Job analysis (Job description and person specification)...........................................................................4Interview questions..................................................................................................................................5Professional CV and covering letter........................................................................................................5Curriculum Vitae (CV)............................................................................................................................5Appraisal methods used by Inter-continental group of hotels for selecting the candidates......................7Job offer...................................................................................................................................................7TASK – 2....................................................................................................................................................8Analyzing the Issues and challenges related to human resource management in Inter-continental group of hotels...........................................................................................................................................................8CONCLUSION...........................................................................................................................................9REFERENCES..........................................................................................................................................10

INTRODUCTIONThe human resource management is being adopted by almost every firm because of itssustained benefits. However, due to rapidly transforming business landscape, many humanresource management challenges and issues are continuously evolving from years to come.Because of the fluctuating economy and various local and global advancements, numerousalterations are occurring and are significantly influencing the Human resource in a wide range ofissues (Torrington, Hall and Taylor, 2008). At times, it becomes necessary on the part of HRmanagers to work on these issues and effectively prevent the activities of the company fromgetting obstructed. Though, it is first important to identify and highlight those issues andchallenges. Concerning this, the present research report aims to determine varied challenges andissues related to human Resource management. For this purpose, Inter-continental group of hotels (IHG) is being taken intoconsideration. IHG is a public owned organization that has its operation in many parts of UK andother nations as well. It is one of the largest and global hotels Company all across the world. Themain priority of the management is to develop their people throughout the globe and thus, theyare strengthening it by effective resource and staff planning (About us, 2018). Thus, the reportwill focus on analyzing the existing recruitment and selection process of Inter-continental groupof hotels and design job description, person specification and appraisal methods for selecting thecandidates. TASK – 1Recruitment and selection process of Inter-continental group of hotels Recruitment is defined as a process wherein the applications of the candidate are beingaccepted and the capabilities of the applicants are being identified. The inter-continental group ofhotels has a set procedure in order to recruit people into their business. Whatever the role on thebusiness it applies, they have the same procedure to follow. The employees are regarded as theimportant stakeholders and without their presence the hotel cannot carry out their operations.They need more effective workers in order to cope up with the increased sales, filling thevacancies and rising competition (Hoque, 2013). The hotel currently makes use of internal as1

well as external source for recruiting the employees. The internal recruitment is being performedthrough transfers, promotion, demotion, upgrading, appointing retired employees, dependent andrelative of deceased employee. On the other hand, external recruitment is being conducted byadvertising, educational institute, employee referral, placement agencies and recruitment atfactory gate. Furthermore, the recruitment and selection process of Inter-continental group ofhotels involves various stages such as determining the vacancy, preparing job description andspecification, advertising, management of response, short-listing, arrangement for interview,conducting interviews and making final decision. Talking in relation with the selection process of the hotel, the HR managers first carry outpreliminary interview so as to reject those who are unmatched with the vacant job. Secondly,various tests are conducted such as ability test, aptitude tests etc. in order to judge the ability ofan individual to perform the tasks (Routledge and Goss-Turner, 2013). Next, a formal and in-depth interview is carried out by the managers and if the applicants clear this stage, theirreference and background is checked through formal letter or telephonic conversation. Themanagers then make the selection decision and conducts physical examination of the candidate.Finally, the job offer is being generated and respective employee is contacted by the HR.Recruitment and selection process of the hotel is affected by various recruitment policies, size ofthe firm, growth expansion, and cost of recruitment, unemployment rate, supply and demand,goodwill and competitors. Thus, it is important for the hotel to evaluate the effectiveness of therecruitment and selection process so as to cope up with these upcoming challenges (Crick andSpencer, 2012). Effectiveness of recruitment and selection processes The effectiveness of the recruitment and selection process can be evaluated byconsidering various factors. Seeking help through these factors, Inter-continental group of hotelcan identify flaws and errors in their recruitment and selection processes and can work upon it totake suitable corrective actions (Davidson, McPhail and Barry, 2012). Explanation of thesefactors is as follows: 2

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