Boosting Team Performance through Motivation and Technology

To boost team performance in City College and Enterprise, it is essential to focus on teamwork, motivation, and technology. Team members must feel motivated through rewards and promotions for their best performance, which will enhance morale and drive them to achieve targets. The implementation of best technologies such as e-mails, Skype, live chat, video conferencing, and databases can facilitate real-time communication, sharing information, and record-keeping. Additionally, the adoption of Theory X and Y, Abraham Maslow Hierarchy theory, and motivation among workers can be enhanced by focusing on teamwork, which is crucial for boosting overall efficiency.

ORGANISATION AND BEHAVIOUR

TABLE OF CONTENTS
INTRODUCTION......................................................................................................................1
TASK 1......................................................................................................................................1
1.1 Structure and Culture.......................................................................................................1
1.2 Link among Structure and Culture...................................................................................3
1.3 Factors Responsible for Influencing Behaviour...............................................................3
TASK 2......................................................................................................................................4
2.1 Varied Leadership Style...................................................................................................4
2.2 Organisational Theory......................................................................................................5
2.3 Management Approach....................................................................................................5
3.1 Impact of Different Leadership Style...............................................................................6
3.2 Different Motivational Theory.........................................................................................7
3.3 Application of Motivation Theories.................................................................................8
4.1 Nature of Group...............................................................................................................8
4.2 Factors Affecting Team Performance..............................................................................9
4.3 Impact of Technology......................................................................................................9
CONCLUSION........................................................................................................................10
REFERENCES.........................................................................................................................11

LIST OF FIGURES
Figure 1: Structure at City College............................................................................................1
Figure 2: Structure at Rent a Car Enterprise..............................................................................2
Figure 3: Culture at Organisation...............................................................................................3
Figure 4: Maslow’s Need Hierarchy..........................................................................................7

INTRODUCTION
For any organisation to be successful, its employees needs to be managed through
proper techniques. It is required that management must engage appropriate structure, culture,
management theories, leadership style, motivation practice and technology in order to shape
the sound behaviour of organisation. In this respect, present report is developed discussing
key elements of organisation and behaviour. In this context, two case study organisation, i.e.
City College and Rent-a-Car Enterprise are considered which possess different set of work
and employees.
TASK 1
1.1 Structure and Culture
Business need to allocate the responsibilities and duties in proper hierarchy so that
whole set of work can be completed. This arrangement of hierarchy is referred to
organisational structure. It can be of different types namely tall and flat.
Flat Structure: This is a structure in which there is a direct link with higher authority from
that of subordinates. Here, the chain of command is less which is suitable for small
organisation. In the context of mentioned case study, City College has implemented flat
structure in practice to have direct link of Principal with that of teaching personnel, HR
division and administration people (Wilkinson and et.al., 2014). Based on it, sound and
appropriate communication between higher authority and subordinates become possible
which aids in proper coordination. Also, it aids in making appropriate decisions.
Figure 1: Structure at City College
Tall Structure: Contrary, it is a structure in which there is high chain of command which
aids in managing large organisation in appropriate manner. It is been followed by Enterprise
as it possess 75,000 employees in different region. Through this, monitoring and supervision
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Lower Level
Top LevelPrincipal
Teaching
Personnel
Human
Resource
Division
Administar
tion People

became easier that helps in attaining business goals. Also, decisions are taken by considering
the input of only key people of mentioned organisation (Waldstrøm, Sinding and Buelens,
2011).
Figure 2: Structure at Rent a Car Enterprise
Apart from structure, culture within organisation also plays a significant role in
attaining the goals. Culture, in simple words, can be understood as systematic arrangements
of beliefs and values across the organisation. In this context, there are varied set of culture i.e.
task, person, power and role. Task culture emphasize on forming team for meeting business
objectives. Employees are given due importance and preferences in organisation with person
culture. Under power culture, key authorities are lies in few hands only which also makes the
crucial decision (Suma and Lesha, 2013). Role culture is maintained by dividing work on the
basis of qualification and knowledge among employees. Based on this, it can be state that
City College follows person culture as teaching staff is given due importance in college.
Through this staff, Principal is able to develop sound teaching structure and environment that
aids in attaining the goals. Also, key inputs are attained from these staff for the betterment of
process. On the other hand, power culture is more prominent in Enterprise as city manager
and CEO possess the key power and rest employees’ follows according to their command
(Bratton and et.al., 2010). This culture aids in maintaining proper quality across the
organisation.
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Lower Level
Middle Level
Top Level CEO
City
Manage
r
Front
Line
Employe
es
Front
Line
Employe
es
City
Manage
r
Front
Line
Employe
es
Front
Line
Employe
es

Figure 3: Culture at Organisation
1.2 Link among Structure and Culture
Structure is one of the key part of organisation which aids in shaping behaviour,
ethics, and responsibility among employees. Through this, culture is shaped and helps in
reaching business goals. Enterprise follows tall structure in which authority is confined to
limited person only. Further, the company even incorporates power culture to take crucial
decisions by consulting City Manager only. Through this structure and culture, mentioned
organisation is able to frame strategies and implements it that aids in boosting the
performance of company (Chiboiwa, Chipunza and Samuel, 2011). Here, power is narrowed
till one region only based on which proper monitoring and coordination becomes possible.
Additionally, City College adopted person culture along with horizontal structure.
Through this, there is a direct link between principal of college and other employees. From
this, each employees are given high preferences and are even considered for suggestion so
that overall process can be streamlined. Regular communication also becomes possible from
this that aids in enhancing employee morale. From this discussion, it is evident that structure
and culture goes hand by hand to meet business goals.
1.3 Factors Responsible for Influencing Behaviour
In an organisation, there are different set of factors which can affect behaviour of
employees in either way. Therefore, following factors need to be considered by City College
and Enterprise:
 Communication Channel: It is essential that business most adopt clear and sound
communication channel in order to remove the contradictory situation. If this is
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Power
(Enterpri
se)
Task
Role
Person
(City
College)

absent, then chaos is developed at floor from which employees of both the
organisation cannot be able to perform in appropriate manner (Mohammad, Habib and
Alias, 2011). Through this, both organisations will not be able to make proper
decisions and hence overall objectives will surely be not attained.
 Employee Traits: Each individual possess varied set of traits and personality which
need to be focused in order to boost their competency. Management of both case
study organisation must ensure that proper leadership style is applied in order to have
proper command over their performance. In this respect, autocratic style can be
suitable for Enterprise but same cannot be applied in City College. The College need
to employ democratic approach as it possess intellectual staff (Shiu and Yu, 2010).
 Motivation: Employees need to be motivated at floor in order to shape their
performance and this certainly affects their behaviour as well. City College must
emphasize more on non-monetary rewards in order to shape positive behaviour
among teaching staff. Contrary, more of monetary rewards will certainly enhances the
performance of Enterprise’s employees.
TASK 2
2.1 Varied Leadership Style
Leadership aids in managing the employees and getting best from it. Through this,
organisation is able to lead towards end objectives in appropriate manner. In this respect,
following are leadership style that can be considered by mentioned organisations:
 Autocratic Style: It is a style in which leaders makes the decisions and rest follows it.
There is no participation of subordinates and therefore is suitable for Enterprise as it
possess huge employee base. Through this style, mentioned organisation can able to
get standard quality from its employees that helps in meeting business goals.
However, this style won’t be effective for City College as it can affect their morale
and leads to poor motivation at work (Gold and et.al., 2013).
 Democratic: In this style, senior authority considers suggestions of juniors while
making any decisions so that better result can be attained. It can be followed in both
the organisations in order to enhance the morale of employees. City College and
Enterprise can ask for suggestions and inputs from their employees so that proper
decisions can be made. However, employees of these organisations cannot be
involved in any set of decision making, rather it is only be involved which is relevant
and directly related to their work.
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 Laissez Faire: Here, full leverage is offered to employees and leader doesn’t focus
even on monitoring their subordinates. This set of style can be proved effective for
City College as it possess highly intellectual teaching staff who knows to do their
work with high efficiency and loyalty (Kaur, 2013). Contrary, it will be complete
disaster in the case of Enterprise as employees won’t be able to deliver high quality if
left unmonitored.
2.2 Organisational Theory
Organisational theory can be refer to values and process within operation. It is of
varied type that directly links to shaping style of management. Here, Classical Theory
emphasize on maintaining formal behaviour within organisation along with continuously
rising the productivity. This set of approach directly links with directive management style
where manager is focused on meeting standard quality. In the case of Enterprise, concept of
ESQi is followed which aids in maintaining proper quality by each set of employees.
Directive style at Enterprise aids in ensuring proper quality standards to meet with the needs
of customers (Suma and Lesha, 2013).
Further, neo classical theory advocates sound human relations within organisation. To
support this, affiliative set of management style can be adopt where main focus is on attaining
objectives through human interactions. This theory can be proved effective for both the
organisations. Proper interaction between teaching staff will leads to shaping sound process
at college and open door policy of Enterprise aids in bridging the gaps between management
and employees. Furthermore, modern theory states that organisation act as a system and it
must work to accomplish common objectives (Wilkinson and et.al., 2014). Cited
organisations works as per this theory where each departments functions to accomplish the
shared goals.
2.3 Management Approach
By looking on approach to management and leadership, this can be state that both the
companies are inclined towards participative leadership approach in order to shape positive
relations among human resource. Regular suggestions are considered by the management of
each organisation that aids in shaping proper process. Through this, they are able to lead
towards common objectives and it even helps in boosting the morale of employees. This
certainly results into high job satisfaction level. Further, Human Behaviour Approach is even
considered by each organisation to gain maximum return from employees. Both companies
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focus on their staff motivation so that high productivity can be attained through it (Chiboiwa,
Chipunza and Samuel, 2011). Also, they are included in decision making which certainly
helps in taking sound decisions and also results into showcasing significance of each
employees.
3.1 Impact of Different Leadership Style
In today’s competitive business environment one of the most essential thing for
organizations is to manage appropriate working of employees. In order to manage this,
leadership plays a most important role (Robbins, 2010). It is directly associated with behavior
of individuals as well as managing them. There are different types of leadership style having
their different impact on workers of City College and Enterprise.
Autocratic style: City College provides various learning opportunities to many student
and for this they always need a strict commitment from all their employees. Due to this,
autocratic leadership style is may affect the morale of workers within City Collect. This style
adopts strict leadership under which management team keeps tight control over workers. One
of the major impact of this leadership is demotivation among workers (Hassall and Joyce,
2010). It may hampers their performance and reduce their overall productivity. On the other
hand, Enterprise general manager leads a regional group of city manager and they are leaders
of their front-line employees. It keeps all staff members into strict monitoring. It somehow
leads to develop negative behavior of employees but also maintains a aura of discipline
within organization. Due to this, they are able to deliver quality services to customers and
enhance their trust level towards Enterprise.
Participative Style: By adopting this leadership style, both City College and
Enterprise can enhance satisfaction level of their staff members (Lyons, 2006). By involving
employees into decision making motivate them to work hand and develop a sense of
belongingness among them. Further, this type of leadership styles puts positive impact on all
workers and enhances their commitment level towards firm.
Laissez Faire: With this help of adopting this type of leadership style, City College
can get support from all their teachers and also enhance their efficiency level. Through this,
they can work in their style and conduct different teaching sessions as per their desire. On the
other hand, Enterprise might have negative side of effect after adopting this type of
leadership. While taking any type of decisions it is highly essential for management team to
get involved into this. Employees are not capable enough to take crucial decisions. Further,
morale of employees get effected within Enterprise while adopting this style.
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3.2 Different Motivational Theory
Theory X and theory Y is one of the most suitable motivational theory which City
College may adopt. This basically leads to strict control over employees and City College
needs best results for their students. It is having positive impact on their brand image and
provide best results for their business growth. (Neff, 2009) With the help of incorporating this
theory, Enterprise can also provide quality services to all their customers. As per this
approach, branch manager can encourage each team member to be flexible and becoming
more responsive to all customers.
On the other hand, Abraham Maslow theory is another most effective theory which
incorporates motivation among workers. Abraham Maslow developed a humanistic approach
to psychology. He mainly identified needs of workers such as safety needs, esteem needs,
belonging and love needs etc. All of their sense and self-esteem can be improve by giving
them freedom to make decisions.
Figure 4: Maslow’s Need Hierarchy
(Source: Kaur, 2013)
All needs mentioned in the above figure requires to be fulfilled to motivate workers
and they can perform better. In this context, it can be define that having power of decision
making itself makes and individual to be pride. It also involved them to be praise, recognized
and having more responsibilities. By giving them opportunities of promotion and various
other rewards their self-esteem can easily reinforces (Bcshane, 2011). Moreover, both of
these motivation theory have different impact on their respective workforce.
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3.3 Application of Motivation Theories
As per the above mentioned theories, City College and Enterprise entails both set of
motivation practice. Both of these motivational theories helps in developing a sense of
belongingness towards company (Robbins, 2010). With the help of implementing Maslow
hierarchy behavior of individual can be motivated based on their esteem, love and safety.
With the help of growth of self-actualization, personal growth of individual can be enhanced.
In addition to this, by the chosen motivation theory, employees of Enterprise use their skills
to perform best and provide best services to their customers. By getting opportunities to take
control of work, teachers of City College can schedule best teaching facility for their
students. As per theory Y, manager must believe that their employees are doing well and they
can also contribute towards solving their issues. Managers of Enterprise need to influence
others and employees who serves for long term within an organization.
By applying both of these practices into working, motivation level of all their workers
can be enhanced (Salas, Bowers and Edend, 2011). It also leads to develops more sense of
responsibilities and they are able to work hard. With the help of this, best quality services can
be delivered to customers.
4.1 Nature of Group
Workforce of City College and Enterprise need to behave in an appropriate way.
There are mainly two types of group i.e. Formal and informal group.
Within formal group, all guidelines are previously set and individuals need to work
accordingly. While on the other hand, informal group leads working with each their (Brown,
2011). Under this, coordination among different employees develops a sense of responsibility
and develop a team work. With the help of sharing of ideas with each other’s, informal
groups can work.
In the given case scenario, management team of City College requires developing
formal group just to attain all their objectives. They should follow strict working procedures
with set deadlines so that they can give best education to all their students, On the other hand,
informal group can be developed where workers share role on same profile. In the given
scenario, teachers are counted as informal group while all other departments such as HR,
admin etc. comes under informal group. Here, they all can share their working and set best
working for each other. They can share various ideas as well. It is counted as informal groups
as they work with each other longer span (Bcshane, 2011). It is the best way to develops
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proper communication among each other and provide best quality services to all customers.
Enterprise can keep forming informal groups in order to assist best services. Through this,
they can develop best bong among each other and complete the assign task on given deadline.
4.2 Factors Affecting Team Performance
In order to run any successful business it is highly important to work as a team. This
factor consider as most important factor which helps in maintaining positive work culture
within an organization. Other than this, the whole working of team can be easily affected by
so many factors such as cultural diversity. It is regarded as a most effective factor under
which workers performance may get hampered due to their cultural diversity (Salas, Bowers
and Edend, 2011). Within any organization, there are wide range of culturally diverse
employees. It may become a major reason for several issues such as language barriers,
improper understanding among each other etc. In this, management needs to go with the
proper induction sessions for all workers. Further, both Enterprise and City College ensure
that there is sound leader at every level. With the help of great leaders and appropriate
leadership team work can be effectively done and all targets can be achieved. Further, this is
another most effective factor which needs to be present as it may hamper the success of team
(Lyons, 2006). In addition to this, team members must feel motivated through various
rewards and promotion for their best performance. It boost up their morale and motivate them
to work hard and achieve their target. If all these factors are present within teams of both
firms then they can easily boost up the team performance.
4.3 Impact of Technology
In today’s technological advanced world, organizations needs to implement best
technologies within their firm. It plays a most important role in fast working by enhancing
efficiency of workers. By using various technologies such as e-mails, Skype, live chat, video
conferencing, both City College and Enterprise can boost up their working. It helps in making
real time communication and also sharing desired information with each other. Moreover,
City College can also create a database for all their students just to keep their record for near
future.
On the other hand, Enterprise can use formal communication through E-mails within
their organization and also share information with their customers on their mobiles. They can
provide them information regarding various offers and timely up gradation of their services.
All such technologies helps in developing healthy relations between workers and employees
and also leads to develops positive brand image (Brown, 2011). They can also develop trust
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upon customers and increase their sales. With the help of using all such technologies both
organizations can streamline their process which aids in boosting overall efficiency.
CONCLUSION
In regards to this report, it can be concluded that City College and Enterprise must
focus on team work just to enhance their sales and provide high quality services to customers.
By adopting Theory X and theory Y and Abraham Maslow Hierarchy theory motivation
among all workers can be enhanced.
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