Lead and Manage Team Effectiveness: Communication Planning Portfolio, Networking Planning, and Action Plan

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LEAD AND MANAGE TEAM EFFECTIVENESS
Lead and manage team effectiveness
Student Name
BSBWOR502
Student admission number
Institution
Date

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LEAD AND MANAGE TEAM EFFECTIVENESS
Assessment task 1
Part A
Communication planning portfolio
JKL industries is implementing a new business plan that will assist the company to
change its selling structure through organization restructure. Furthermore, the organization is
excluding itself from rental business and further developing retail sales in both large and medium
trucks. Therefore, JKL industries must formulate a communication strategy that will eliminate
poor business communication channels in order to achieve its objectives.
Communication strategy
According to Velentzas & Broni (2014), communication is an exchange of information
and ideas between recipient and sender. An appropriate communication in business results into
information conveyance and accomplishment of organizational goal. Therefore, communication
strategy must be retrieved in JKL Company in order to provide effective communication
channels to management and employees that enhances flow of information and feedback
mechanism (Singhal, Arvind, and Everett Rogers, 2012)
Communication objectives
1. To enhance Top-down and bottom-up communication flow for effective communication.
2. To channelize an effective feedback mechanism.
3. To enhance effective external and internal communication through an appropriate policy
framework.

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Major communicators
Team members (working employees) - Team members are considered as a media of achieving
organizational needs. According to Jagoda, Lonseth & Lonseth (2013), working employees must
have effective bottom-up communication to resolve their concerns.
Team leaders (senior management) - management form organization objectives to be achieved
and they are involved in the preparation and execution of business policies and plans.
Methods of communication or media
The JKL industries need to maintain effective communication with its employees concerning
clients’ needs and sales service. Therefore, the best communication media are telephonic, emails,
meetings and newsletters. Email is a formal method in which information can be sent to
employees within seconds. In addition, email allows fast and quick communication as it reduces
wastage of time through personal talks (Wang, Pauleen & Zhang (2016). Telephonic provides
detailed communication. Therefore, JKL industry needs to provide installation of intercom in
order to facilitate effective and improved communication.
Bottom-up consultation
Bottom-up consultation is essential for providing effective employee relations and workplace.
JKL industries are facing many consultation issues because employee’s consultation is not
effective.
Provisions
Constant supervision- A constant supervisor need to be appointed for consultations and
supervisions of employees. The appointed supervisor should convey detailed information to the

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senior management thus creating improved work processes. The supervisor should also
communicate management feedbacks to the employees.
Monthly meetings with employees- Frequent discussion and meetings offer employees and
stakeholders an opportunity of placing consultations and concerns to the management (Durand,
Corbière, Coutu, Reinharz & Albert (2014). Currently, JKL employees are dissatisfied with their
pay conditions and therefore they are not motivated to produce their best. Through meetings and
discussion, there will be a direct conversation between employees and management and therefore
the instant feedbacks regarding pay rise will be provided.
Grievance procedure
Murshed & Tadjoeddin (2009) defined grievance as a formal complaint concerning the
occurrence of dissatisfaction event. Furthermore, in every organization, employees tend to have a
grievance concerning the change in business policies (Polster 2011). Therefore, the setting of
grievance is essential to maintaining effective employee relations and conducive working
environment. The grievance policy that an organization can follow include;-
1. Formulation of the grievance form
2. Setting a convincing time when dissatisfied employees will submit the grievance form to
management.
3. Creating an open door for any employee being dissatisfied with a particular policy to
provide a written grievance to the concerned department.
4. Department to call up the meeting between the management and employees in order to
resolve the matter

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5. The final decision aroused from the meeting to be submitted to the aggrieved employee
and the department head.
Communication plan
Who
(stakeholder)
What
(message)
When
(frequency/date
& time)
How
(communication
method)
Communicator
(who is responsible for
communicating)
Senior
management
Communicatio
n Policies and
procedures
monthly Emails and
meeting
Departmental managers
Team
members
Improvement
ideas
weekly Telephones and
new letters
Team member
representatives
Part B: presentations
Part C: Networking planning
In communication context, networking is defined as a way of building relationships and
contacts with internal and external stakeholders (Mazzei, 2010). Being a new manager, it is
necessary to form a networking plan that includes networking activities, objectives, description
and schedule. The best networking method to use as a manager includes business gathering,
personal meetings, and email marketing. JKL‘s sales team faces diverse issues with customers
and suppliers. Issues with suppliers include harsh relationships, high costs, and irregular delivery
dates. Customer’s issues include increased in credit terms and sales deal. Therefore, all the issues
clearly indicate that JKL lacks networking and professional relationship traits in some

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departments. The customer and supplier described in the scenario is provided in the following
networking plan
Networking plan template
Network activity Person responsible Schedule Description/rationale for networking
activities
Social activities Alex 3 months A Social media platform like Twitter,
Facebook and official website id ideal for a
company to share information regarding
deals and their benefits.
Contact with suppliers
another customer
Sam 3 months In touch with suppliers and another customer
will give views and opinions of customers to
determine their relationship with suppliers.
Email and telephonic
activities
Alex 3 months Emails and telephones conversation can
share information regarding terms and
conditions of credit cards to dissatisfied
customers.
In touch with supplier’s
competitors by use
meetings.
Sam 3 months Constantly contacts with supplier’s
competitors will provide in-depth knowledge
about delivery durations and supplier’s