Lead and Manage People in Travel and Tourism Management | SIT50116

1 SIT50116 DIPLOMA OF TRAVEL AND TOURISM MANAGEMENT | AX0000 HUMAN RESOURCE MANAGEMENT 1 (ADD)_V6.9
YOUNG RABBIT PTY LTD (ABN 28 003 381 182) TRADING AS AUSTRALIAN PACIFIC COLLEGE RTO CODE: 90396 | CRICOS PROVIDER CODE:
01331F - © 2021
ASSESSMENT 2
Course Name SIT50116
Diploma of Travel and Tourism Management
Subject/module Human Resource Management 1
Assessment
method
Part A: Written Assessment / Group
Assessment Part B: Written or Oral Questions
Part C: Written or Oral Questions
Weighting 50%
Units of
Competency
SITXHRM001
Coach Others in Job
Skills SITXHRM003
Lead and Manage People
Instructions
1. Assessments should be completed as per your trainer’s
instructions.
2. Assessments must be submitted by the due date to
avoid a late submission penalty.
3. Plagiarism is copying someone else’s work and submitting it
as your own. You must write your answers in your own words
and include a reference list. A mark of zero will be given for
any assessment or part of an assessment that has been
plagiarised.
4. You may discuss your assessments with other students, but
submitting identical answers to other students will result in a
failing grade. Your answers must be yours alone.
5. Assessments must be submitted through the submissions
folder in myAPC.hub in MS Word format where possible, or in
PDF as per your trainer’s instructions. Cover sheets are to be
submitted as separate files. (Note if you do not have Microsoft
Word software on your computer you can work in Google docs
and download your completed task in the MS Word format prior
to submission upload)
6. You must attempt all questions.
7. You must pass all assessments in order to pass the subject.
8. All assessments are to be completed in accordance with WHS
regulatory requirements.

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SIT50116 DIPLOMA OF TRAVEL AND TOURISM MANAGEMENT | AX0000 HUMAN RESOURCE MANAGEMENT 1 (ADD)_V6.9
YOUNG RABBIT PTY LTD (ABN 28 003 381 182) TRADING AS AUSTRALIAN PACIFIC COLLEGE RTO CODE: 90396 | CRICOS PROVIDER CODE:
01331F - © 2021
Part A – Written Assessment/Group
Assessment
Scenario:
The Directors of Fair Flights have made the decision to create a wholesale department
focusing initially on New Zealand with plans to expand to other areas depending upon the
success of this initial venture. They have requested you and two other department managers
provide a template for establishing such a program. Each of you will take responsibility for
managing and leading the team for one of the below projects. You will act as a team member
for the other two projects.
The Directors wish you to focus on:
The steps and resources required for the development of a new brochure focusing on New
Zealand.
The processes and resources required for the launch of the new brochure to the industry and
public, involving suppliers featured in the brochure.
The steps required to organise a familiarisation trip for 50 travel agents to New Zealand to
familiarise themselves with the suppliers product.
For each of the above ensure you list the personnel involved and what their responsibilities /
duties will be.
You will be expected to manage the project throughout the duration of this term with formal
team meetings scheduled in weeks 3, 5 and 7 to discuss progress of the project. The meetings
should follow the suggested schedule:
Week 3 – Initial planning of project
Week 5 – Progress report
Week 7 – Finalisation of project
In other weeks you will be given time to communicate with your team in regards to meeting
objectives and providing any support your team members require. You will be expected to
provide tasks to your team members to ensure the project is finalised by week 8.
In week 8 you will be expected to submit as a group:
1. Copy of your group work over the 3 meetings covering the initial
planning, progress and finalisation of the project.
2. Copy of your email (as Leader).
Assessment Criteria:
Below is a copy of the criteria that your trainer will be using to assess
you. Please ensure all aspects are covered when preparing your team
meeting:
Act as a positive role model through individual performance
Treat people with integrity, respect and empathy
Develop and clearly communicate plans and objectives in consultation
with the team
Delegate and communicate expectations, tasks and responsibilities
Model and encourage open and supportive communication within the
team
Seek feedback from team members
Monitor team performance to ensure progress towards achievement of
goals
Motivate individuals and teams to achieve optimum performance
Clear and articulate team plan

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SIT50116 DIPLOMA OF TRAVEL AND TOURISM MANAGEMENT | AX0000 HUMAN RESOURCE MANAGEMENT 1 (ADD)_V6.9
YOUNG RABBIT PTY LTD (ABN 28 003 381 182) TRADING AS AUSTRALIAN PACIFIC COLLEGE RTO CODE: 90396 | CRICOS PROVIDER CODE:
01331F - © 2021
Part A – Template for Leader
(make multiple copies of this template due to multiple meetings)
(to be completed and emailed to Trainer and all group members at end
of each meeting)
Next meeting: Week
4/ Item
Detail
progress:
Action
3/ Item
Detail
progress:
Action
2/ Item
Detail
progress:
Action
Members absent:
Meeting date Term week
Plan:
Agenda items:
1/ Item
Detail
progress:
Action
Team Name:
Team Members:

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SIT50116 DIPLOMA OF TRAVEL AND TOURISM MANAGEMENT | AX0000 HUMAN RESOURCE MANAGEMENT 1 (ADD)_V6.9
YOUNG RABBIT PTY LTD (ABN 28 003 381 182) TRADING AS AUSTRALIAN PACIFIC COLLEGE RTO CODE: 90396 | CRICOS PROVIDER CODE:
01331F - © 2021
Part B – Written or Oral Questions
In relation to the project you are managing answer the following
questions:
1. Explain how you will show support for, and commitment to,
organizational goals in your daily work performance. Provide
three suggestions.
 I will focus on creating a strong team culture. The project that this
company is going to take is relies on team working. So, as a
supporter I will contribute in team working.
 I will strive hard and will try to bring innovation within business so
that team can work with unique ideas in a timely and effective
manner.
 I will provide feedbacks to manager so that they can know areas
where they need to improve along with areas of strengths.
2. Explain how you have made the plans and objectives of
your project consistent with organizational goals. Provide
two suggestions.
 One of the best ways of making plans and setting objectives is
involving team members in a group meeting.
 Other effective way that has been used for making plan and
objectives of project was identification of financial and other
budget. Goals should be prepared on the basis of availability of
resources so that they can be achieved.
 By using smart goals framework, specific, clear and accurate goals
have been made.
3. Fair Flights has always prided itself on being an innovative
company. Explain how you will encourage your team to develop
innovative approaches to their work. Provide two suggestions.
 I believe that for encouraging team members, employers should
motivate them with those things that they need the most. So,
accordingly, we will motivate employees with rewards, bonus,
promotional opportunities and others.
 Flexibility working hours and implementing health and safety at
workplace, team members can be encouraged for bringing
innovative ideas and striving hard.
4. a. List three pieces of information that you will share with your
team.