Leadership and Management for Service

LEADERSHIP AND
MANAGEMENT FOR SERVICE

Table of Contents
INTRODUCTION...........................................................................................................................3
LO 1.................................................................................................................................................3
enclosed in ppt.............................................................................................................................3
LO 2.................................................................................................................................................3
enclosed in Brochure...................................................................................................................3
LO 3.................................................................................................................................................3
P 5 Current management and the leadership skills including hard and soft skills......................3
P 6 future management skills and leadership skills which is required by the service sector
organisation.................................................................................................................................4
P 7 Comparing different organisation of service sector and the change in the management
systems and also the leadership which is required in implementing the change........................4
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................8

INTRODUCTION
Leadership and management for the service sector industries is considered to be the
effective management of the service activities and efficiently guiding the people of the
organisation in order to let them follow the most effective path which leads them in achievement
of the organisational goal and objectives.
The present study is based on the Wa-Pila Hotel which is the organisation of service industry
and being a consultant of ABC consultant it is required to give them classical and other
management theories, which helps them in smooth flow of their business.
The report will also cover roles and responsibility of leaders and managers in addition
with the soft skills and hard skills. management styles,leadership styles and some theories will
also be explained in the report from better understanding of the roles and manager and the refers
in the organisation and their contribution for motivating the employees towards achievement of
organisational goals effectively and efficiently.
LO 1
enclosed in ppt
LO 2
enclosed in Brochure
LO 3
P 5 Current management and the leadership skills including hard and soft skills
There is need to presence of different skills of management and leadership in mangers
and leaders of the Wa-Pila Hotels as availability of the skills which includes dynamic, decision
making, planning,, a strategic mindset , problem solving capability, being communicative ,
delegating of authorities, managing the discipline and also dealing with the conflicts in
organisation, these all skills and quality which will helps in efficient management of the
organisation and their employees .soft skill are considered to be the skills which present in the
individual itself from their sense of belonging that is communication, delegating, motivation,
inspiration, positive attitude, honesty, confidence, loyalty,, innovative, creative thinking etc.
(Dong and et.al.,2015. ). whereas the hard skills are some of the skills which includes technical
knowledge that is handling of the tools and machineries etc.