Table of Contents INTRODUCTION...........................................................................................................................3 TASK 1...........................................................................................................................................3 TASK 2............................................................................................................................................3 TASK 3............................................................................................................................................3 P5. Asses current management and leadership ‘hard’ and ‘soft’ skills providing evidence from specific service sector examples.................................................................................................3 P6. Discuss future management and leadership skills required by the service sector and how these can be achieved..................................................................................................................5 TASK 4............................................................................................................................................6 P7. Comparison the service sector change management system................................................6 CONCLUSION................................................................................................................................6 REFERENCES................................................................................................................................8
INTRODUCTION The leadership and management are very important for any kind of organisation. This is why because both have own importance. The leadership is useful in providing direction to the subordinates so that their activities can be directed towards organisational goals and objectives (Testa and Sipe, 2012). As well as management is related to setting the plans and policies as per the objectives. Herein, the aspect of the selected organisation, Wa Pila hotel, they provide wide range of services so it is necessary for them to adopt proper leadership and management styles. In the project report, classical theories of the management, types of organisational culture and different leadership skills are mentioned which helps in smooth running of businesses. TASK 1. Covered in PPT TASK 2. Covered in Brochure. TASK 3. P5.Asses current management and leadership ‘hard’ and ‘soft’ skills providing evidence from specific service sector examples. This is necessary for the employees to have the management and leadership skills so that goals and objectives can be achieved effectively. There are various kind of skills including hard and soft skills which are mentioned below: Problem-solving skills-It is the main skill of the leaders which is related to the solving any crucial situation or issue by own creativity and mindset (Fitzgerald, Ferlie,McGivern and Buchanan, 2013). In the absence of this skill, it will be difficult to manage the business. Like the manager of the Wa Pila hotel, has the skill to solve the issues and problem on the basis of own creativity.
Strategic mindset- It is necessary for a leader to have the strategic mindset so that strong strategies can be built. Same as in the Wa Pila hotel, their manager has the ability to make strong strategies as per the need. Managing discipline-Discipline is the key of success of any kind of organisation. So it is necessary for the manager of the companies that they should have the skill of the maintaining proper discipline in organisation. Like in the above mentioned hotel, this is needed for their manager to maintain a level of discipline. Planning- It is also an another skill which is required in the managers. In the absence of proper planning goals can not be achieved. So this is important for the managers of the Wa Pila hotel that they should be able to make effective planning for different activities. Communicating-This is a kind of skill which is mandatory for all the managers. It is related with the sharing of ideas, opinions with others (Johnston and Marshall, 2013). If there is lack of interaction between employees and managers then it will be difficult to achieve the common goals and objectives. Basically, there are two ways of communication which are: verbal and non verbal. The managers of the Wa Pila hotel are required to have good communication skill with their staff so that possibility of any conflict can be reduce. Eventually, there are various kind of skills such as soft and hard skills. Herein, difference between hard and soft skills is mentioned below: BasisSoft skillsHard skills MeaningThesearetheskillswhichare related to the improvement of the personality, way of talking etc. While the hard skills are opposite of the soft skills. These skills are related to the improving the capabilities to perform any specific task. ExampleIt consists various kind of skills like communicationskills,inter- personnel skills etc. Itincludesskillsliketyping,reading, writing etc. So both the skills including soft and hard, are necessary for the managers to manage all the tasks and activities. Like in the Wa Pila hotel their manager have both the skills which have
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multi- pal uses. The hard skills help in accepting the challenges and solving the critical problems. On the other hand, soft skills are useful in improving the personality and other basic skills. P6. Discuss future management and leadership skills required by the service sector and how these can be achieved. In the context of today's environment it is necessary for the managers to adopt the technology based skills. This is why because technologies are getting upgrade day to day so it is necessary for the managers to implement new and advanced skills. Eventually, there are various kind of skills which are required by the manager of the Wa Pila hotel's manager to cop up with the certain changes in the technologies. As well if their managers will have these skills then it will beneficial for both to the organisation and individually for them. There are many skills like social media and marketing, project management etc. Additionally, the main advantage of these skills is to make useful decisions to get the competitive advantage over others. Evaluation of the skills which are crucial for the services: ï‚·Social and digital marketing-In recent time period, it is mandatory for the managers to have the skills by which they can analyse the need and demand of the customers with the use of social media (Wright, Moynihan and Pandey, 2012). In the aspect of the Wa Pila hotel,theirmanagerusethedigitalmarketingtopromotetheirservicestomore customers. As well as this is an effective way of promoting services so that it is necessary for the managers to have these skills. If their managers will have the skill of digital marketing then it will effect to their profits positively. ï‚·Project management-It is also an another skill which all the managers are required to have. This is a kind of skill which is related to the proper management of any kind of project. Eventually, it is very crucial for the manager to have the skill of the managing the project.For example in the context of the Wa Pila hotel,their managers are required to have the skill of managing the project in an effective way. As well as they are involved in the hospitality sector, so it is necessary skill for them to organize any event successfully. So these are the skills which are needed to have for the managers of any service industry. In the absence of these skills it can be difficult for the organisations as well as for the managers to achieve the goals and objectives. Like in the Wa Pila hotel, this is mandatory for their managers to have above skills.
TASK 4. P7.Comparison the service sector change management system. Change management system- It is a kind of system which is related with the managing all the changes so that its impact can reduce on the organisation. There are different kind of change managements styles which are as follows: Transformational changes-It is a kind of change which is related to the changing the existing strategy by implementation of the new strategy (Nixon, Harrington and Parker,2012). Eventually, these kind of changes brings benefits for the organisations. This is why because it helps in the enhancing the productivity and profitability. Like in the Wa Pila hotel, their managers adopt the transformational change to enhance their different kind of hospitality operations. As well as due to this, they will be able to satisfy the need and demand of the customers. Personnel change-It is a kind of change which is related to the hiring of employees and lay off by analysing the skills and capabilities. Due to this organisation can get most suitable and capable employees which result in the success of overall business. Like in the Wa Pila hotel, they hire those person who have good ability to take important decisions as well as who can make effective and creative planning. So these are the changes which are helpful for the organisations. As well it is important to focus that these changes also effect to the leadership and management styles which is mentioned below: How changes affect management and leadership style: The changes impact to the management and leadership style (Yang, 2012). This is why because if an organisation will implement any kind of change then it will impact to many activities and function. It is not necessary that its impact will be only on the leadership and management styles. For example in the Wa Pila hotel, they implements various kind of changes and due to this their leadership style effects. They are adopting the leadership style of the Laissez fair and if they apply any new, advanced technology then its impact will be directly on this style. Comparison of two organisations using different management style : BasisWa Pila hotelMarriott International LeadershipThiscompanyisusingautocraticOn the other hand, this company is
styleleadershipstylewhichisgiving freedom to their employees in taking decisions.Aswellasingiving opinion on a particular topic. using bureaucratic leadership style that in which their employees work under the superiors and have no right to take individual decisions. Change management system The change management system of this company is effective because they are able to adopt any kind of changes. Forexample,theysuccessfully implementednewtechnology regarding toWi-Fisystemintheir rooms. While in this company, their change management system is not so effective, hence they are unable to make any technologicalchangesintheir activities and operations. As well as they are unable to implement any new technology in their operations. CONCLUSION From the project report it has been concluded that leadership and management help to businesses in making effective business decision through new technology. Managers perform all the function of the management such as planning, organising and controlling the business functions to take corrective action. The hard skills such astechnical,language skills help to predict various customer's needand demand. As well as soft skill helps to the businesses in communicate properly and to guide employees for achieving goals and objectives. Apart from it, technology also helps in adopting challenges and to maintain it properly which attract more customers.
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REFERENCES Books and journals: Testa, M. R. and Sipe, L., 2012. Service-leadership competencies for hospitality and tourism management.International journal of hospitality management.31(3). pp.648-658. Fitzgerald, L., Ferlie, E., McGivern, G. and Buchanan, D., 2013. Distributed leadership patterns andserviceimprovement:EvidenceandargumentfromEnglishhealthcare.The Leadership Quarterly.24(1). pp.227-239. Johnston, M. W. and Marshall, G .W., 2013.Sales force management: Leadership, innovation, technology. Routledge. Wright, B. E., Moynihan, D .P. and Pandey, S. K., 2012. Pulling the levers: Transformational leadership, public service motivation, and mission valence.Public Administration Review.72(2). pp.206-215. Nixon, P., Harrington, M. and Parker, D., 2012. Leadership performance is significant to project successorfailure:acriticalanalysis.InternationalJournalofproductivityand performance management.61(2). pp.204-216. Yang, Y. F., 2012. Studies of transformational leadership in consumer service: Leadership trust and the mediating-moderating role of cooperative conflict management.Psychological Reports.110(1). pp.315-337.