This report discusses the importance of leadership and management in service industries, focusing on different classical management theories and their application in a service industry context. It also explores the role of leaders and different leadership styles in the service sector industry, with a specific review of the management and leadership styles in Costa Coffee. Additionally, it investigates the internal and external factors that influence management styles and structures in the service industry. The report concludes by emphasizing the significance of professional management and leadership skills in achieving organizational goals.