Leadership Approaches in the Hospitality Industry during Covid-19

This document discusses the impact of Covid-19 on the hospitality industry and the key issues faced by different departments. It also explores the leadership approaches used by leaders in Park Hyatt Melbourne to cope with the situation and promote growth and sustainability. The document provides insights into situational leadership and transformational leadership approaches.

Leadership for Global
Hospitality

TABLE OF CONTENT
Summary of the situation.............................................................................................................3
Key issue related to situation.......................................................................................................3
Leadership approaches.................................................................................................................4
REFERENCES................................................................................................................................5

Summary of the situation
Covid – 19 is pandemic situation that have affected or ruined most of the business in
tourism sectors which have further lead to economic slowdown and loss of employment (Vassou
and et.al., 2019). These situations have also contributed in lower sales volume as less number of
customers are willing to travel form one place to another (Elche, Ruiz-Palomino and Linuesa-
Langreo, 2020). Company have to make extra expense to acquire resources to ensure health and
safety, social distancing of customers or guest that wants to spend their nights at hotel (Gardetti
and Torres, (Eds.) 2017). Uncertain situation have resulted in cancelation of many flights thus
reduce in number of arrival customers within hotels (Newman and et.al., 2018). So, Covid-19 is
one of the biggest threats that can even lead to cease of operation of company in tourism and
hospitality industry due to less sales and profit margin.
Key issue related to situation
COvid-19 has negatively impacted on different departments of Park Hyatt Melbourne
such as human resource, finance, marketing and hospitality. There are various laws; regulation
and restriction are imposed by government for health and safety of local residents (Lim, Loo and
Lee, 2017). Such as Australia government have stated that hotels and restaurants need to take
safety measure, ensure hygiene, proper cleaning of room so that no harm can be caused to guest
(Paliszkiewicz, 2019). Company have to abide to all legal rules and regulation in order to operate
its function in tourism sector. Some of the issue that are faced by several departments of firm are
discussed below:
Housekeeping department: It is responsible for maintaining various areas such as waiting
room, park, back area and hotel surrounding neat and clean (Vassou and et.al., 2019). So, after
covid-19 it has to ensured that all room is properly cleaned and sanitised so that no harm can be
caused to other guest. Housekeeping department manager is finding issue in managing and using
new technologies to keep room and surrounding areas of hotel cleaned for health and safety of
guests (Caracausi and et.al., (2017). They have to inform guest to put ECO green card on bed in
case linen does not needed to be changed for better experienced (O'g'li & Abdulazizovich, 2019).
Front office department: It is department that is responsible for reservation or booking of
rooms for guest so Front office department of Park Hyatt Melbourne is required to check all legal
documents of customers before making booking (Su and Chen, 2020). This department manager

has to think of innovative ideas to open door through application rather than keys. Installation of
mobile application can also helps guest to pre book their room instead of staying in que or
waiting in guest room (Vassou & et.al., (2019). Therefore, number of activities such as checking
of guest legal document has to be performed by front office manager before booking particular
room for guest or tourist in the organisation (Karatepe Ozturk and Kim, 2019).
Leadership approaches
Leaders plays an important role in organisation as they guide, direct employees about the
way they need to perform specific task so that best outcome can be achieved. There are different
approaches which are used by various leaders of park Hyatt Melbourne in order to cope up with
situation and promote growth and sustainability of business (Ng, 2017). Such as:
Situational leadership approaches: It is most common and effective leadership approaches that
helps in making optimum utilisation of individual capacity and achievements of company
objectives (Iqbal & et.al., 2020). Leaders of Park Hyatt Melbourne in situation of Covid-19 by
adapting its strategies as per situation and circumstances is able to bring innovative ideas to cope
with situation for effective achievements of goals. (Bharwani and Talib, 2017). Situational
leadership approaches also contributed in raising overall motivation and morale level of
employees thus they put their best efforts to resolve issue so that firm can grow and expand its
business in competitive environment and uncertain situation. (Malik, Madappa and Chitranshi,
2017).
Transformational leadership approaches: It is another best leadership approaches which need
to be used by leaders of Park Hyatt Melbourne in order to inspired and motivate diverse
employees to work as a team to resolve problem of low sales, less arrival of guest due to Covid-
19 (Modern approaches to leadership, 2020). There are several changes in global environment
such as Covid-19 so leaders of enterprise by adapting to transformational leadership can inspired
or pushed them to come out of their comfort zone in order to find better solution of problem
(Shafique, Kalyar and Ahmad, 2018). Leaders by providing proper support, guidance and
direction to employees are able to inspired them to put more efforts so that company can grow
and succeed in Hospitality industry for longer run (Gipson and et.al, 2017).

REFERENCES
Books and Journals
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Caracausi, M., Piovesan, A., Antonaros, F., Strippoli, P., Vitale, L., & Pelleri, M. C. (2017).
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gene expression studies. Molecular medicine reports, 16(3). 2397-2410.
Elche, D., Ruiz-Palomino, P., & Linuesa-Langreo, J. (2020). Servant leadership and
organizational citizenship behavior. International Journal of Contemporary Hospitality
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Gardetti, M. A., & Torres, A. L. (Eds.). (2017). Sustainability in Hospitality: How innovative
hotels are transforming the industry. Routledge.
Gipson, A. N and et.al (2017). Women and leadership: Selection, development, leadership style,
and performance. The Journal of Applied Behavioral Science, 53(1). 32-65.
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Online
Modern approaches to leadership, 2020, [Online]. Available Through:
<https://www.americanexpress.com/en-us/business/trends-and-insights/articles/whats-
your-most-effective-leadership-style/>.