Leadership Approaches in the Hospitality Industry during Covid-19

Leadership for Global
Hospitality

TABLE OF CONTENT
Summary of the situation.............................................................................................................3
Key issue related to situation.......................................................................................................3
Leadership approaches.................................................................................................................4
REFERENCES................................................................................................................................5

Summary of the situation
Covid – 19 is pandemic situation that have affected or ruined most of the business in
tourism sectors which have further lead to economic slowdown and loss of employment (Vassou
and et.al., 2019). These situations have also contributed in lower sales volume as less number of
customers are willing to travel form one place to another (Elche, Ruiz-Palomino and Linuesa-
Langreo, 2020). Company have to make extra expense to acquire resources to ensure health and
safety, social distancing of customers or guest that wants to spend their nights at hotel (Gardetti
and Torres, (Eds.) 2017). Uncertain situation have resulted in cancelation of many flights thus
reduce in number of arrival customers within hotels (Newman and et.al., 2018). So, Covid-19 is
one of the biggest threats that can even lead to cease of operation of company in tourism and
hospitality industry due to less sales and profit margin.
Key issue related to situation
COvid-19 has negatively impacted on different departments of Park Hyatt Melbourne
such as human resource, finance, marketing and hospitality. There are various laws; regulation
and restriction are imposed by government for health and safety of local residents (Lim, Loo and
Lee, 2017). Such as Australia government have stated that hotels and restaurants need to take
safety measure, ensure hygiene, proper cleaning of room so that no harm can be caused to guest
(Paliszkiewicz, 2019). Company have to abide to all legal rules and regulation in order to operate
its function in tourism sector. Some of the issue that are faced by several departments of firm are
discussed below:
Housekeeping department: It is responsible for maintaining various areas such as waiting
room, park, back area and hotel surrounding neat and clean (Vassou and et.al., 2019). So, after
covid-19 it has to ensured that all room is properly cleaned and sanitised so that no harm can be
caused to other guest. Housekeeping department manager is finding issue in managing and using
new technologies to keep room and surrounding areas of hotel cleaned for health and safety of
guests (Caracausi and et.al., (2017). They have to inform guest to put ECO green card on bed in
case linen does not needed to be changed for better experienced (O'g'li & Abdulazizovich, 2019).
Front office department: It is department that is responsible for reservation or booking of
rooms for guest so Front office department of Park Hyatt Melbourne is required to check all legal
documents of customers before making booking (Su and Chen, 2020). This department manager