Leading and Managing People Effectively

This assignment delves into the complexities of leadership and management in contemporary work settings. It examines various aspects such as leading global virtual teams, optimizing nursing staff contributions in care homes, and fostering effective communication within diverse teams. The readings emphasize the importance of cultural intelligence, technological leverage, and innovative approaches to leadership in driving success.

WORKING WITH AND LEADING PEOPLE

Table of Contents
INTRODUCTION...........................................................................................................................4
TASK 1............................................................................................................................................4
1.1 Prepare documentation to select and recruit a new member of staff...................................4
1.2Assess the impact of legal, regulatory and ethical considerations to the recruitment and
selection process..........................................................................................................................5
1.3 Take part in the selection process.........................................................................................6
As a HR manager, there are some roles to play in selection process:.........................................6
Application review: it means read each any every application which is received to find that
the candidate have education, skills, experience or other important qualification which is
needed for the job. Separate those candidates who will be interviewed and who will be kept
for some time period...................................................................................................................6
1.4 Evaluate own contribution to the selection process..............................................................7
TASK 2 ...........................................................................................................................................8
2.1Explain the skills and attributes needed for leadership..........................................................8
2.2 Explain the difference between leadership and management...............................................9
2.3 Compare leadership styles for different situations................................................................9
2.4 Explain ways to motivate staff to achieve objectives.........................................................10
TASK 3..........................................................................................................................................11
3.1 Assess the benefits of team working for an organisation....................................................11
3.2Demonstrate working in a team as a leader and member towards specific goals, dealing
with any conflict or difficult situations.....................................................................................12
3.3 Review the effectiveness of the team in achieving the goals..............................................12
TASK 4..........................................................................................................................................12
4.1 Explain the factors involved in planning the monitoring and assessment of work
performance...............................................................................................................................12
4.2 Plan and deliver the assessment of the development needs of individuals.........................13
4.3 Evaluate the success of the assessment process..................................................................13
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15

INTRODUCTION
Working with leading people is one of the important aspects which required proper
learning. With the help this topic information related with how to lead people will be gathered. In
this report the information and knowledge form United Parcel Services is one of the leading
package delivery firm. They provide supply chain solutions to its client in the world wide. It is
multinational logistics which is located in the United States (Ang, 2012). They operate more
than 220 countries. Their revenue is approx. 60 billion which is quite large. This report is related
with the creating and designing different aspects which are related with the work force planning,
recruitment and selection and training and development. It also focused on the laws and
regulatory framework which should be followed by the cited business unit.
TASK 1
1.1 Prepare documentation to select and recruit a new member of staff
Recruitment and selection hiring process are as follows:
Identify vacancy :Vacancy may arise due to resignation, maternity leave or employee
agreement. For fill the vacant position UPS need proper planning and evaluation to hire the right
person at the right occupation. Understand the requirement or qualification of the vacant
position. Ensure that job description is up to date. Job description includes duties and
responsibilities of the vacant position (Basset,and et.al, 2010).
Position description :This is most important part of recruitment process. In this descibe the
position broadly. Job description is provide according to the business need. No person want to
perform duties only, they also want some responsibilities with the position.
Develop recruitment plan :Every position in the organisation requires registered recruitment
plan which is sanctioned by organisational unit.The plan is made for attracting and hiring the
foremost candidate for the job. The plan is developed by hiring managers with the help or HR
coordinator. Advertising resources can be used like digital marketing, print media, social media
etc.
Select search committee :Ensure that the persons who are selected in the recruitment process
for thr interview or taken under final consideration are evaluated by more than one person to
minimize the biasness. Hiring manager should make try to appoint a search committee that
represents a various cross section of the staff.

Implement recruitment plan :After position description, now its time to implement the
recruitment plan. Attempt should be made to insure the quality of the Job description. It is not
possible to change in position which is posted (Bauer, and et.al, 2014).
Review applicants : after posted the position now candidates will apply for the jon in UPS.
Every applicants must be considered either apply before or now. And short list the candidate who
is suitable for the job or fulfil the requirement of the job.
Conduct interview : It is important part of selection process. After short list of candidates then
they are invited for interview.
Select hire and finalise recruitment: after interview candidate who is best or suitable for the
job is hired by UPS.
There are various documents which is required for the selection and recruitment process of cited
business unit:
 Resume/CV- This is the document which reflects and individual experience,
qualifications and personal qualities and skills.
 Follow up letter
 Negotiation letter- This is the letter which is informing about different subject ion which
the things are negotiated.
 Job acceptance letter- This is the declaration of acceptance the job by individual or
applicant.
1.2Assess the impact of legal, regulatory and ethical considerations to the recruitment and
selection process
This is must to follow legal, regulatory and ethical consideration for any company.
Every company must follow law and they can't deny to follow. Some are as follows:
Equality Act, 2010 : According to the UK law this act protects people from discrimination in
the workplace. It requires equal treatment in both private and public services (Beeley, 2012).
The Equality Act applies to discrimination based on Age, Race, Sex, Gender reassignment,
Disability, Religion or belief, Sexual orientation, Marriage or civil partnership, Pregnancy and
maternity. If there is pregnant woman in workplace then special protection must be made.
Minimum Wage Act : According to the UK law, minimum wages depend on age of worker. If
employer is small, doesn't matter he has to pay the minimum wages to the worker. Workers

must be at least 16 years of age to get the minimum wages. It is not necessary to make contract
to get the minimum wages, without get into contract you will get the minimum wages.
Workers are also entitled to the correct minimum wage if they’re part-time, casual labourers (for
example someone hired for one day), agency workers, workers and homeworkers paid by the
number of items they make, apprentices, trainees, workers on probation, disabled workers,
agricultural workers, foreign workers, seafarers, offshore workers (Chenand et.al, 2014.).
Health and safety at work Act 1974: According to UK law, every employer is responsible for
health and safety of the workers. Healthy and secure atmosphere can help to keep employees
more productive and happy. And helps to reduces the cost of injuries. If workers are work on the
machines then it is the responsibility of the employer to provide safety equipments to the
workers. In some jobs, training is also necessary then it is the duty of employer to provide proper
training to their employees or workers. The act includes safe operation and maintenance of the
working environment, plant and systems, safe use, handling and storage of dangerous substances,
adequate welfare provisions for staff at work.
1.3 Take part in the selection process
As a HR manager, there are some roles to play in selection process:
Application review: it means read each any every application which is
received to find that the candidate have education, skills, experience or
other important qualification which is needed for the job. Separate
those candidates who will be interviewed and who will be kept for
some time period.
Testing candidates :It is the next step for selecting the right candidate.
Testing the candidate for job skills and knowledge and then find that the
candidate is qualified for the job or not. Tests include physical test,
personality test and skills test. Manager choose some candidates for the
test. After test, the result receives and manager will call those candidates
for interview who pass the test (Cushman, 2011).
Interviews :this is the next step. The candidates who is selected can
appear for the interview. Interview is a meeting between candidate (who

apply for job) and the employer to determine that the candidate is
suitable for the job or not.
Choosing a candidate :The candidate who is fulfil the need of employer
will select. Selection also can done by comparison between candidate's
qualification and criteria required to perform.
Perform background and reference check : In this checking the
candidate's criminal record, education record, military record. Also verify
that the candidate's application is true or not. Also checking that any
necessary information is not hiding by the employee. Checking that all
the valuable information is shared by the candidate.
Send selected candidate for health check : the candidates who is selected
for the job, send them for the health check (Godfray, and et.al, 2010 ).
1.4 Evaluate own contribution to the selection process
UPS company in as an HR manager selection for the candidate should
develop recruitment plan in effective manner . Effective selection
process refers to the steps involved in who have right qualification to
help to fill current and future vacancy in the organization.
Selection process in UPS company has various steps those are follow:
CRITERIA DEVELOPMENT
All individual person involve in the hiring process but they should have to
qualification that are require for the job and also develop interview
criteria , reviewing resume of the candidate, and interviewing questions
and also requirements in the employee those are have to be suitable for
the job.
APPLICATION AND RESUME REVIEW
Second step in the selection process is application and reviewing resume
of candidate . People have different types of methods going through this
process but there are also smart computer program that can easy to
search keywords in resume.
INTERVIEWING

After determine which applications meet the minimum criteria, candidate
select for the interview .In this interview ask formal questions to
candidate and identifies skills and qualifications for that particular job in
UPS company (Heath, 2012).
TEST ADMINISTRATIONS
After interview , before hiring include many type of test of candidate like
physical test, drug test, personality test, etc. Test administration is the
important step for the organization to manage employees and current
situation in the HR department.
MAKING THE OFFER
The last step of selection process of candidate is to offer a particular
position to a particular candidate. Develop offer letter via
email .compensations and benefits are depended on the basis work
performance of employees. After hiring employee have to provide
training for how to do work in the UPS company and how to recover loss
of the company.
TASK 2
2.1Explain the skills and attributes needed for leadership
In UPS company skills and attributes needed for
leadership ,determine the qualities that good leader that share
knowledge with followers and motivate them for work. leader
should have skills to mange all followers and have to understand
them. Leader should have following skills and attributes those are
following:
INSPIRES AND MOTIVATES OTHERS
A good leader create clear vision and mission of the future that is
compelling and that helps to motivates employees to want to
achieve it . Every company wants to work different from other
companies. As a good leader , you are best able to help they
followers connect and understand those problems in UPS company
(Machery, 2010).

HONESTY
In UPS company , have to great leader with honest in nature and
transparent. Leader should share all things related to work and
company so they can do work effectively and efficiently manner.
And also they can easy to communicated with leader in the
organization.
SLOVE PROBLEMS
Normally leader are recruit by HR of UPS company after that
trained and finally chosen to solve companies problems and issue
and to take advantages of opportunities in the company and in the
market.
COMMUNICATES POWERFULLY
A good leader communicates with their followers in various type of
ways , like it may be one -on -one conversation, team meeting , blog
posts, email message, phone, or Skype calls etc.,leaders are not
talk about communicating they just do it if they think it is require.
BUILDS RELATIONSHIP
In any type of company leader have to build a good relationship
with superior and followers. Its all depend on the basis of leaders
nature and behaviour so leaders behaviour is much important to
UPS company to manage and improve work efficiency of employees
(Morgan, L., and et.al, 2014).
ABILITY TO CREATE AN INSPIRED CULTURE
A culture of effective in motivation and inspiration influence others to
perform at their best in company. In UPS company one of the most
important assets is employees at this time at situation have to
manage and develop company.
SKILL OF AGILITY AND ADAPTABILITY
Adapting to chance to new situations , handle unexpected demands
and be ready to face problems at any moments in the company, in a

leader should have to many type of skills and attributes ,when
combined and applied , go for making followers effective in nature.
The leader should be having various skills and impressive way of
taking so that influence other effectively. The followers of the leaders
should be motivated effectively by the speech of leader. The leaders
should be confident with his view, innovative and creative.
2.2 Explain the difference between leadership and management
The leader should be having various skills and impressive way of
taking so that influence other effectively. The followers of the leaders
should be motivated effectively by the speech of leader. The leaders should
be confident with his view, innovative and creative. While mangers are
having good directive qualities along with an time management and
resource management skills. It is essential for a company is that they can differentiae
between leadership and management which are given below:
Leadership Management
Leadership is a skill and capabilities which can
influenced other.
Management is the systematic approach in
organizing and controlling activities in a
effective manner.
They have skills which can motivate and
inspired other people for doing something.
It can involved managing activities in people in
order to performing a particular task.
Leadership can not required any specific
qualification in order to manage things. It
required good command over their
subordinates (Offstein,and et.al, 2010).
On the other hand management is required
specific education which can help to manage
and control things in a effective manner.
2.3 Compare leadership styles for different situations
Different types of leadership style having its own advantages and disadvantages which can help
to control their subordinate in a effective manner. These are:
Autocratic leadership style This is one of the common approach where the

leader of the company to make decision alone
without consulting their subordinates. They
have authority to take such decision which can
help to make their decisions quick. Autocratic
leadership style is type of leadership which
implement authorities in action and does not
involves other person in decision making
process.
Democratic leadership style This is just opposite of autocratic leadership. In
this concepts the manager of the company can
take inputs from its staff and make their
decision accordingly. The disadvantages of this
style is the it can take more time in the decision
making. This provided the opportunity to his
followers to develop newer skills and work
independent and freely as per their
competences.
2.4 Explain ways to motivate staff to achieve objectives
There are some ways to motivate staff to achieve objective :
Meet with employees on a continuous basis to evaluate their
performance. Also give suggestions to employees if they are having
difficulties.
 Create clear vision : determine organisation's goals and mission and
also make sure that everyone understand that very clearly.
 Give everyone respect.
 Always encourage employees.
 Provide time to time training sessions.
 Compliment each of reports on weekly basis.

 Meet one by one with your employees.
 Provide training to make the tasks easier.
 Ability to get innovative may motivate worker to continue working
towards their goals.
 Let employees know that what is expecting from them.
 Pay employees what they worth : when employer set salaries of their
employees, they need to be consistent.
 Provide them pleasant place to work : it is necessary to provide
pleasant place of work to their staff or employees.
 offer opportunity for self development : every employee wants self
development so it is the duty of employer to provide them better
opportunity.
 Clearly communicate the objective of department or organisation.
 Always listen carefully to the employees. Always listen their opinions,
suggestions because they might be useful for the organisation and
this will also help in motivate them.
 Always give credit to the employees who reach their goals and also
announce the achievement.
 Employee appraisal : to motivate the employees also give them
appraisals that can be either in monetary or non-monetary terms.
Monetary terms like bonus, commission, increment etc. and non-
monetary terms like promotions.
TASK 3
3.1 Assess the benefits of team working for an organisation
For success team work play an important role ion the organization and also help to
contribution of team workers for a decided task and goal. In a team have a leader and other are
followers those are have to follow that team leader , if have in any case and any problems so easy
to ask to team leader and also can share with team person . In an effective team , should build a
good relationship with all peers and team persons and also share with all information with each

other and also concern and take ideas from each others for business development .team is always
make by 2 or more persons (Peterson,2011).
Team working has some following benefits these are follows:
BUILD GOOD WORKING EFFICENCY
Though team work increase working quality and efficiency because in a team many types of
persons they have many types of ideas an views those are share with each others for complete the
task and achieve the goal.
INCREASE WORKING POWER
Team building helps to increase working power and skills to do effective work and task on the
decided time period and also maintain the behaviour of the person in the organization so it can
help to communicate with each other and increase working smartness.
DEVELOP EMPOLYESS REALTIONSHIP
Team works develop employees relationship with good communication skill and abilities it can
help to understand to other peers views and ideas that can helps to develop organization .
3.2Demonstrate working in a team as a leader and member towards specific
goals, dealing with any conflict or difficult situations
As a good team leader have to manage all the followers in the team and always try to
understand situations and issues , if in case create problems and not properly understand by the
team leaders so that situation an s issue become more complicated in the organization .Leaders
are always try to give appropriate answers and solutions to followers and always they are try to
remove misunderstanding with peers or team workers (Shaw,2011). if in case makes conflicts or
difficulties in the organization so many type of solutions are available those are following:
COMMUNICATE WITH EACH OTHER
In case of conflicts in the team workers so have to remove misunderstanding and as soon as clear
all things so communication is the good way to remove conflicts through team and organization
communication through exchange views and problems with each other and solve conflicts.
AVOIED RUMOURES
In a team for solve the conflicts and difficulties for make sure avoid rumours about team workers
and organization when may be not understand they problems so in this situation have to share
with each other and try to make good relationship with team workers.
MAKE ENVIRONMENT FRIENDLY

For solve conflicts should build a friendly and healthy environment with each other so it can easy
to communicate with senior and subordinates , if environment is friendly we can easily concert
ate on our work to achieve a particular goals and targets which builds confidence level of an
employee.
3.3 Review the effectiveness of the team in achieving the goals
The team should be effective in accomplishing the various goals. The
team should be consistent in their work with defined quality so that the
performance of team will contribute in achieving the targets with higher
level of efficiency. The performance of an team, should be continuously
reviewed and evaluated on various grounds on order to rectify the functions
of team if it is required to accomplish the organisation goals.
TASK 4
4.1 Explain the factors involved in planning the monitoring and assessment of work performance
There are various factors in the planning and monitoring of the work performance. These
factors can help to improve individual performance in the near future (Urhuogoand Williams,
2011.). These factors can be:
Learning needs: in the UPS there are different types of employees required various need
in order to perform their task. These learnings can be related with the personal and professional
development. These needs can be involved communication skills, problem solving decision
making etc.
Cultural diversity: Diversity in culture affects the working style as well as the skills
possessed by the employees. This is the reason why employees with different culture have
different needs of learning as well as assessed with different processes (WestBow and et.al,
2014).
The performance of the employees can be assessed by planning the action plans,
reviewing performance appraisal techniques, evaluating training needs of an participating
individual and monitor individual development. These approaches can be helpful in identifying
the work performance of individual and skills developed through learning and training
programme.

4.2 Plan and deliver the assessment of the development needs of individuals
It is important for UPS should plan and deliver the assessment so that it could ensure
needs of the required staff. There are various aspects which can be considered by them.
Motivation is one of the aspects which help to delivering support to the employees of the cited
business unit. The HR manager of the UPS required that to use various motivational tools which
can help to increase motivation level of their staff in order to attain long term goals and targets
(Ang, 2012). Delegation of authority is another aspects where the HR manager is responsible to
assign roles and responsibilities and power and duties so that they can perform their task in a
effective manner.
4.3 Evaluate the success of the assessment process
Evaluation is essential for a business unit in order to attain success for the near future.
There are various methods which can be used by the United Parcel Services. These methods can
be:
360 degree feedback: This is one of the common approach where the HR department of
the cited business unit can monitor the performance on an individual employee and take input
form other staff members regarding that employees. In this approach staff member of the
company are evaluated on their effectiveness within its own department on the basis of various
aspects such as job performance, job description and so on.
Graphic scale: This is another important tool where the HR department can evaluate the
individual performance. They can provide rank according their according to the job profile and
match its attain targets with standards (Basset, and et.al, 2010).
CONCLUSION
As per the above mentioned report it has been concluded that working wit leading people
provide a variety of opportunities to their subordinates. It is essential for the people on different
aspects in order to improve their personal and professional aspects such as motivation,
performance, leadership etc. in this process the HR department of the company played a large
role in order to manage human resource so that they can manage any complex situation in a
appropriate way. They having a wide varieties of information which can be used by them in
order to make decision effectively. They also required that to identifying opportunities and
working with the organisational staff in order to attain their desired goals and objectives.

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Online
Working with and leading people. 2017. [Online].
Available through <http://www.academia.edu/6572866/Working_with_and_leading_people>.
[Accessed on 4th March 2017].