Roles and Characteristics of Leader and Manager : Report

MANAGEMENT AND
OPERATION

Table of Contents
INTRODUCTION...........................................................................................................................1
P1 Different roles and characteristics of a leader and a manager...............................................1
P2 Roles of leader and functions of manager in different situations in M&S............................3
P3 Different theories and models of approach in leadership......................................................3
P4 Key approaches to operation management and their roles with reference to M&S.............4
P5 Importance and value of operations management to achieve business objectives...............5
P6 Factors that impact the decision making of leaders and mangers..........................................6
M1 Role of leader and function of a manager with relevant theories and concepts...................7
D1 Critically analyse the different theories of leadership...........................................................8
M2 Strengths and Weakness of different approaches to situations within business
environment.................................................................................................................................8
M3 Methods to improve leader and managers efficiencies of operational management............8
D2 Evaluating the application of operation management and factor impact on business
environment.................................................................................................................................9
M4 Factors affecting the business environment and community wider....................................9
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Operations management is term that is related in the management practices of the
business to develop the efficiency in organisational activities. To achieve the goals and
objectives of the business and to increase profitability it works by considering the business
activities and developing raw materials and labour into goods and services. By implementing
different practices in the business and strategies in the workplace it focuses to succeed and
develop the organisational practices. The practices such as controlling and designing the process
for production. It also focuses on implementation of the responsibilities to fulfil the needs and
demands of the customers and to effectively undertake the business practices and operations. To
develop products and increase productivity it works on planning, organising, directing and
controlling the overall process. The present report is based on M&S which is retail outlet and
specialises in selling clothing, home products and luxury food products headquartered in
London, United Kingdom. Moreover, the report also covers different roles and characteristics of
a leader and a manager. Analysis of different between the leader role and also explains the
managerial functions and the importance and values of operations and management to achieve
objectives of business.
P1 Different roles and characteristics of a leader and a manager
Definition of a leader: A leader is an individual who has the ability to attract others and
give guidance to achieve the objectives and goals of the organisation. He shows the path to
others like individual, team or whole organisation and influence others in a particular field and
enhances their skills and abilities to complete the given task.
Definition of a manager: The person who is appointed in the organisation to manage the given
resources and has the skills and abilities to delegate work and bring out the desired outcomes
with the available resources(Machida-Kosuga, Schaubroeck and Feltz, 2017). Person who
influences others in the organisation to complete the given task and reach organisational
objectives.
Comparison between a leader and a manager in M&S:
 Leaders create a vision and manager creates objectives- Leaders inspire their followers
and create a vision for them and what they see for the future and also works to achieve
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them in reality. They bring out the best in the followers and enhance their capabilities and
skills and create examples for others. Whereas, managers are focused on setting
objectives and targets and control the activities and direct them to achieve them
effectively.
 Leader bring change and manager maintains the quo- Leaders takes risk and accepts the
change and also motivates others to challenge and adopt change for their benefits. They
innovate new ideas and work to achieve them whereas the managers stays with the
organisational practices and system and operates the process to enhance work more
effective.
 Leader creates different ways to work and managers copy- Leaders makes new ways to
complete the work and in different way and set examples. They take initiative to work
differently and encourage others to be creative and come out of their comfort zone and
give results. Managers usually take examples from others and copy their ideas and work
and learn from others and their leadership styles(Kim and Barak, 2015).
Roles of a leader and a manager:
Leader:
 Represents the organisation at different levels- He can be anyone and who is a
representative of the organisation and organises meetings, conferences and seminar and
also works to motivate employees in the company.
 Needed at all level- Effective leadership is required at all the levels of the organisation.
At top levels it is important to cooperate with everyone to implement the organisation
plans and policies and at the lower level effective leadership works for operations and
executing the plans.
 Solicits supports- A good leader is also a manager and he supports and makes sure that all
his subordinates are given proper support to complete the task.
Manager:
 Set goals and objectives- Manager focuses on setting the goals and objectives for the
company and require employees to achieve them effectively.
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