Importance of Operations Management in Achieving Business Objectives

Management and
Operations

Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK 1............................................................................................................................................3
P1 Comparison of different roles and characteristics of Leader and Manager...........................3
P2.Analyse with examples of how the role of a leader and the function of a manager apply in
different situational contexts.......................................................................................................5
P3. Explain different leadership models and theories, including situational, contingency and
system theory of leadership.........................................................................................................5
TASK 2.......................................................................................................................................9
P4. Elaborate the various approaches of operation management and highlight the role of
leaders and mangers in this.........................................................................................................9
P5. Importance of Operations Management in achieving business objectives. .......................12
P6. Factors that affect the operational management and decision making by managers and
leaders existing within business environment...........................................................................13
CONCLUSION .............................................................................................................................15
REFERENCES..............................................................................................................................16

INTRODUCTION
The management and operations are vital to any company success. The managers are
actors of the organisation whereas leaders are the representatives appointed by the managers.
There are various theories which leadership style which are adopted by the leader in effectively
managing the followers(Chibisov, Chibisova, and Kazantseva, 2017). Various situations affect
the role of managers and leaders the clear identification of the role is needed to be drawn. The
operations process are the quality control techniques which are adopted to reduce the
inefficiency and bottlenecks in the production process. There are numerous factors which affect
the decisions of management these factors should be taken into account by identifying its impact
on business operations. The aim to prepare this report is to present the difference between the
manger and leader and identifying the various operation process which can affect the
organisation. The company selected to highlight this impact is Morrisons. The Morrisons, is the
largest global; retail chain operating in UK headquarters in England.
TASK 1
P1 Comparison of different roles and characteristics of Leader and Manager.
Leadership
A leadership is a process in which a person (leader) motivates and influence a group of
individuals to work in the direction where they have to accomplish a company's common goal.
The main aim of this process is to encourage employees and guide them to work in a particular
direction.
Leader
A person who posses an art to motivate, inspire and influence a group of individuals to
act and achieve a common goal is called as a 'Leader'. A leader is someone who motivate others
to follow him and direct them to achieve organisation's goals.
Management
Management is a process in which a person (manager) manages and administers a group
of individuals by controlling them to work on the goals of the company. They make plans and
strategies to accomplish goals of the company by co-ordinating and assigning work to
employees.
Manager

A person who in engaged in the management and administration of individuals and
activities of an organisation is called as a 'Manager'. He is solely responsible with managing the
companies daily affairs and people working with the company(Curtis, 2016).
Roles of Leaders and Managers
Leaders Managers
They aim for the growth and development of
an organisation by making rules and
regulations to lead groups of individuals.
They aim for the attainment of the results and
strictly make all the employees follow the
guidelines of the company which leads to the
growth and development of an organisation.
They have inspiring and motivating qualities
which makes them have a group of individuals
follows them. They give directions to them to
help them achieve common company goal.
Managers are controlling and makes group of
individuals work for them. They work on the
planning of smallest of details on how goal can
be achieved.
They always promote the changes to be made
in an organisation. By this they create and seek
new opportunities.
They react to the changes made in an
organisation and push employees into the right
direction.
Characteristics of Leaders and Managers
Leaders Managers
A leader is an innovator who invent new ideas
that can be used by an organisation for its
growth and development.
Managers pay attention to the small details
through which the inventive ideas can be
implemented by the employees.
They are the motivators who motivates group
of individuals to achieve company's goal and
stay focused on reaching the common goal of
the organisation.
They are motivated by the authorities above
them to pursue the work allotted in the form of
rewards and punishment. This help managers
to stay focused and work in the direction to
achieve the goals of the company.
They focus on the future growth and long term
goal achievement. They are mostly concerned
They only focus on the short term goal to be
achieved. They are mostly worried about doing