Management and Operations

Management and Operations

Table of Contents
INTRODUCTION...........................................................................................................................1
Task 1...............................................................................................................................................1
P1. Defining and comparing the different roles of leaders and function of manager.................1
Task 2. .............................................................................................................................................4
P2. Interpret the roles of leaders and the function of manager apply in different situation in
organisation. ...............................................................................................................................4
P3. Discuss the different theories and model of leadership approaches in perspective of
organisation.................................................................................................................................5
Task 3. .............................................................................................................................................7
P4. Discuss in the brief about the key approaches to operation management and the role of
leader and managers plays..........................................................................................................7
P5. Explains the importance and the value of operations management in achieving of business
objectives.....................................................................................................................................8
Task 4. .............................................................................................................................................9
P6. Examine the factor within the business environment that creates the impact upon the
operational management and decision making leaders and managers........................................9
CONCLUSION:.............................................................................................................................10
REFERENCES .............................................................................................................................11

INTRODUCTION
The concept of management and operation are two different aspect where management is
the process of controlling and dealing to the employees, administrative activities as well as
through contribute to accomplish the working task relates to the functions planning, organising,
human resource efficiently use to having motive achieving the goal (Al-Ali and et. al, 2015).
Operations is the function of action which implies on particular objective with the purpose of
achieving. The process of management and operation is relate with the transformation of
different basic inputs implies in furnished goods and services. It is the procedure through which
accomplishment of different profitability and performance is developed to largest market share.
The designing and advancement of various offered product and services is evaluated through the
factor of sustainability in competitive market (Balasubramaniam and et. al., 2016).
The company is determining from retailer industry Tesco, it is British multinational
company which majorly deals with high amount of groceries items that operated from
headquarters Welwyn Garden City, Hertfordshire, England, United Kingdom. In this report the
topic is going cover role of leaders and function of managers along with in different situational
context, apply different leadership in organisation perspective. To highlight the important of
operation management in achieving of business objectives.
Task 1.
P1. Defining and comparing the different roles of leaders and function of manager.
Leaders: The leaders are the influencer personalities where they makes motivate or
enhancing better understanding through which it helps to lead them development. The behaviour
of leader are constraint which they could motivate to others for providing them optimum
direction where the people can accomplish their goals and also they must have clarity of it (Chan
and et. al., 2018). Effective leader basically assort theories or styles of leadership that support to
bring some dynamic changes in the premises on the basis of situations. Within the perspective of
Tesco company, their leader is having responsibility to assist or facilitates the guidance to the
employees where they could easily accomplish their essential targets in effective manner.
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Managers: The managers are individual persons who basically monitor and control with
all different situation as through the undertakes the various set of activities is performed in
appropriate way. A manager performs all his responsibility through which the working related
operation are functioning in effective manner (Ellis, 2015). In the perspective of Tesco, the
managers as they performed their duties in form of fulfilment the resources towards employees
point of view, forming the internal policies and guidances and enhancing the proper training and
development to new manpowers and existing ones where they can improve their skills and
attributes that helps them to increase their productivity.
Comparison between leaders and manager with their roles and functions.
Basis Leader Manager
Roles  A leaders are creative vision
oriented where they provides
better vision where they act and
implies on individual as well as
team members to support for get
their direction through which they
can meet their objective in
appropriate manner (Fitzpatrick
and et. al, 2015). As in Tesco
company leader are generally
design strategical framework
where it involves the planning and
activities to individual or group for
their goal achievement process.
 The leaders are having more
potential and also ability to
fluctuates the working attributes
capabilities for development
purposes. As in complex situation
it having situation and issues to
overcome with more suitability.
 They have responsibility to
handle employees or other
internal administration
activities. They also forms
new polices and design new
framework of strategic plan
with the better execution of
work performed in under
proper compliances manner.
 As to measure the
performances as well as to
segregate the work as per the
capability to the individuals
as they can approach their
work as per their competency
level. They also provide
detail understanding of
briefing of new policies as
well as provide training
program where employees
get learn new aspect related
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For Tesco venture leaders are more
effective to handle the hard
situation in positive way and better
level of enhancement for getting
progressive outcomes
with organisational working
prospective.
Functions  A individual leaders are
enthusiastic and charismatic traits
through which they easily change
and modify the personality as well
become a role model or inspiration
factor for employees or others. In
Tesco, their management team
hires potential and positive
influencer attribute type of leader
where their employees get
motivate and satisfied with their
working organisation.
 To appointed effective leaders one
attribute should must concerned is
that having a command in
communication through which a
leader can makes understand as
well as influence his view point to
the people or employees (Jabbari-
Sabet, Moghaddas-Tafreshi and
Mirhoseini., 2016).
 A manager must have
excellence command in
managerial skills as it is most
important to handle the
organisation activities (Hu
and et. al., 2018). It also
plays an important role to
provide guidance about in
which situation the
managerial skills applies such
as time management,
coordination, employee
engagement and training and
development.
 Other aspects are highlighted
is interpersonal skills are
those who are enhancing
interaction with people's as in
effective communication,
observation or effectively
present the soft skill
presentation.
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Task 2.
P2. Interpret the roles of leaders and the function of manager apply in different situation in
organisation.
In every business organisation they faces different aspect of situation as with they
performs various form of operation and functions which are played by mangers and leaders along
with complex situation that turns into flexible way. With this effective ability Tesco leader and
manager handle the every form of situation in proper manner, as there is situation like Conflict
management and Optimisation of new product in the market (Jiang and et. al., 2016). So, the
description of leader role and manager function are elaborated below:
For Example:
Situation 1: Conflict Management:
The situation arises of conflicts in Tesco company, where their management team
designed a effective working compliances or strategical modification in each other facility. The
conflicts could raise in terms of grievances, performances clashes, internal disputes or other
negative factor that creates the huge barrier in the way of Tesco organisation growth (Khlat and
et. al, 2016). In this particular situation the role of leaders and function of manager are implies
their responsibilities in such a following manner such as:
Role of Leader:
 As per this situation a effective leader will utilise to resolve this issue through leadership
styles to flexible control and inputs their concerned to consulting with individual or
group meeting with employees for their personal issues which they are facing barrier to
accomplish the organisational task.
 To making assure about the organisation's department superior should be available at the
time of discussing the grievances and other conflicts aspects (López and et. al., 2015).
As it will easily to confront with employees and superiors to resolve the issues and
enhance better coordination with healthy professional relationships.
Functions of Managers:
 The Manager of Tesco will used to collect all the essential and valuable information
with various framework is improvised through better execution of planning is
effectively done. Through that particular plan every subordinates needs to follow the
rules and regulation which undertaken by Tesco managers.
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 With the proper analysation and providing the better understanding of briefing in
different factors which related to the Crises. It is used to measured to motivate the
employees where they can focus in their organisational goals.
Situation 2: A New product Launch:
At the time of new product launch planning in Tesco would develop various strategies
and policies that forms to accomplish the customer attractiveness purposes. The leaders and
managers of Tesco will use their techniques with their performance roles that explains the
functions with more perfections as described below:
Role of leader:
 As per the situation of new product launch, the Tesco leader will plays an important role
where he observe all the market movement and on that basis he will provide the training
and learning aspect motivation to the employees.
 The factor of Decision making will improvised through investment that would allows the
scope of earning profit and will also inspires to attain amount of inputs.
Function of Manager:
 The manager of Tesco contributes various function along with it ensures about the
product packaging is associated within the delivery of prices of product (Loucks and Van
Beek., 2017).
 Other responsibility of manager is to enhance the motivation to the employees by which
it provides the correct form of appraisal or rewards that increase the job satisfaction and
also develop the connectivity between manager and subordinates.
P3. Discuss the different theories and model of leadership approaches in perspective of
organisation.
A Leadership is the part of management activities where it is used to direct and instruct to
the people for their goals accomplishment purposes (NOZARI and MOSTAFA, 2017). The
business condition is been the constantly basis and get to mange for controlling that efficient
leadership and management theory to enhance in the business. Similarly, there some leadership
theories as it applies on Tesco company such as:
 Situational leadership theory: According ton this leadership theory, it comprises
about various situation that are raise on random basis. This is the form of style in which
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leaders are usually create an positive impact to the employees towards their goals as per
the demands of conditions. In the perspective of Tesco leader has been assorted to
handle the different range of situation arises. There is framework of Blamchard and
Hershey leadership is having various approaches is defines for Tesco below such as:
Telling: In this leader they approach their work on the basis of decision making with
communicate the strategy or information those are used to perform while accomplish the task
(Parisio and et. al., 2016).
Selling: In this factor of leadership the leader uses to sell their ideas and thoughts that are
commenced to the task accomplishing to easy for supportive.
Delegating: As this leadership is used when both leader and other member of team are parallel
takes participate with different implement of tactics and planning within the collective analysis.
Participating: Through this leadership, it is used by leader for inspire and motivate to the other
members where people could generate the innovative ideas and also boosts the confidence of an
employees.
 System Leadership theory: It is the theory in which the leaders uses its skills and
capabilities along with putting extra efforts to upbringing the performance of a
particular team (Peng and et. al, 2015). As it is mixture of innovation and creativity of
networking that helps to reform the systematic leadership environment in the
organisation. As per this leadership style implies in Tesco for forming more work ethics
and norms which emphasis the working regulation of Human Resource, marketing,
finance etc. Contingency Leadership Theory: A contingency theory indicates about the
effectively leader where they implies own leadership styles in the correct form of
situation. This leadership is form of Organisation theory which address that there is not
optimum process to organise, lead, or to making effective decision. Leaders who adapt
the contingent leadership style are very flexible to framing strategies that suits to run
the organisation. With the consideration of Tesco, this leadership theory is convenience
to the leaders as they formed their own procedure leadership tactics where they match
their structure and style.
Advantages and disadvantages of leadership theories
Leadership Theories Advantages Disadvantages
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Situational leadership It helps to eliminates all the
errors and doubts through
employees can approach this
leadership style without any
barriers.
As it is very supportive for any
organisation where it instruct
about correct and suitable form
of direction to the business in
which the work is
accomplishment in effective
manner.
This leadership style not
enhance assurance about any
positive implementation where
might be generates any
favourable outcomes for long
term perspective.
Although, it is not flexible
enough to collects all type of
information which commence
the decision making also get
affected.
System leadership In this leadership style it
encompasses the better
individual performance.
It would create the long term
decision making as it will
consumes more time.
Contingency Leadership It helps to the mangers where
they scrutinize their decision
making skills (Shabanpour-
Haghighi and Seifi, 2015).
Contingency leadership
construct the better
organisational plan on the
basis of decision making
system.
The approach of Contingency
leadership is very reactive in
nature. Somehow, to handle
and optimise the situation
becomes very harder to
generates outcomes from it.
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Task 3.
P4. Discuss in the brief about the key approaches to operation management and the role of leader
and managers plays.
There is explanation derives of different key approaches to operation management in
context of leader and manager of Tesco such as:
 Six Sigma: In this approach it helps to determines and concerned to reduces the
complexities through which the production efficiency gets increased and
improvised in effective way. As Tesco applies this approach to only with one
motive for enhancing flexible mobility of production which it increases the
service quality as well as employee productivity.
 Total Quality Management: According to this key approach it is having
constantly improvement in overall activities which commence and undertaken by
management. It is usually managerial prospect through which it certain the level
of improvement that enhance the quality of standard also get developed. In the
perspective of Tesco it presumes to attain more efficiency and better long term
retention (Loucks. and Van Beek, 2017).
 Lean principle: It is kind of principle of operation management through which it
focuses the overall about reduction of unwanted wastage where the entire cost of
production is would get reduced As this approach can link with Tesco, as to
implies suitable changes is implements that allows the factor of satisfaction to the
customer.
P5. Explains the importance and the value of operations management in achieving of business
objectives.
The importance of operation management in a business organisation because it helps to
effectively measure and handle all the activities which presumes in the internal organisation to
control and supervise goods and serve to the people. For Tesco the operation management is
prescribes and elaborates below:
 Service quality: It is the most essential element in every business organisation after
manufacture the product, the service quality should be effective where it evaluates the
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demand and effectiveness of the product. As Tesco, the leader and managers are
concerned for their employees service where managers enhance training and development
program and leader implies to improve their leadership skills.
 Customer Satisfaction: Another important factor that derives about the customer
satisfaction, it will only implies when the product will provides optimum quality as well
as it will fulfil the needs of people (Parisio and et. al., 2016). Similarly, Tesco
manufacture their product after that they reviewing the product with quality management
process to assess that the product is delivering the outcomes to accomplish the needs of
their customer or not.
 Controlling: It is the process where it uses to control the negative impact to manage with
effective manner (Shabanpour-Haghighi and Seifi., 2015). As in relation with Tesco, the
factor of controlling is assort by their operation manger in employees performances and
product performances to control if there is any lack of issues is creating. It helps to
increase the better productivity long with improves the drawbacks.
As per the above analysation Tesco must follows the process of Six Sigma factor where it
helps to leader and mangers to identify the unwanted flaws that create barrier in the procedure of
manufacturing of product where it will reduces all the issues and conflicts and improves the
efficiency of the working process.
Task 4.
P6. Examine the factor within the business environment that creates the impact upon the
operational management and decision making leaders and managers.
A business environment is the total number of information is gathered of overall internal
and external factors such as employees, customers, activities regulates by government,
innovation and technology and economic changes. The involvement of Tesco in business
environment would get benefit with some factors are as follows:
 Corporate Social Responsibility: It is form of activity which is self-regulating business
model that helps the company by keeping recording of social accounting. By engaging
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with CSR activities refers about the business is operating social activities for contributing
towards society (Welch and Long, Masimo Corp, 2015). The relation of CSR with Tesco
venture, the activity help to the create awareness and attain the goodwill factor towards in
the competitive market. It also provides the environment protection that support to
reduces the unused material which easily measure the revenues.
 Ethics: It also refers as moral philosophy where it comprise the discipline that morally
good and bad indicates. Apart from it also defines applied to theory of moral values as
well as principles (Peng and et. al, 2015). In the consideration of Tesco, the factor ethics
are basic priority which emphasis the positive outcomes or implication in context of
manpower performances also get enhanced. The business ethics strength of Tesco is
providing of better availability of resources along with effective quality of product which
having positive impact in the environment.
 Sustainability:It is the factor that derives about the business which has determines long
term aspect of market place that indicates the sustainability get maintained. According to
this business environment factor it allows Tesco manager to takes responsibility to
making decision effectively which generates the positive outcomes and profit share in the
business get attained (Winkler and Choban, 2015). Leaders role would be to added more
valuable factor of training and improvising of skills and knowledge which would develop
the employees performances. Through all these factor are concerned by Tesco it will
regulates to accomplish their long term goals which would helps to make sustainable in
long term period.
CONCLUSION:
From above discussion of topic Management and Operations as come to conclude that the
leader and manager play different role and functions. The leader and manager both plays an
important which accomplish the different outcomes and improvement in the perspective of
satisfactory way. The leadership theories provides the understand about different theories in
perspective of leaders and manager along with their advantages and disadvantages. To elaborates
the key approaches of operation management where different form of approaches discuss and
selected the Six Sigma approach. After that focuses on the importance of operation and
management for considering the those which are essential for organisation at the time of product
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manufacturing. At last, business environment as how it impact in the organisation along with
also explains about the factor which helps to the company for building up the brand value and
goodwill in the marketplace.
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