Management and Operations Assignment- Vodafone Group

Management and
Operations

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1. Roles and characteristics of a manager and leader...........................................................1
TASK 2............................................................................................................................................2
P2. Role of leader and function of manager in different situations........................................2
P3. Application of various theories and approaches of leadership.........................................3
TASK 3............................................................................................................................................5
P4. Key approaches to the operations management and roles played by leaders and managers
................................................................................................................................................5
P5. Importance and value of operations management in achieving business objectives.......7
TASK 4............................................................................................................................................8
P6. Factors of business environment that impact on the operational management and decision
making....................................................................................................................................8
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................13

INTRODUCTION
All the business organisation which are part of business environment has to perform
various functions so that they can manufacture a product and sell into the market. It is through
these operations that where raw material is combined and then these are converted into the
output. It has become necessary for organisation to maintain hierarchy in production system with
the help of proper management (Handschin and Petroianu, 2012). This ensures that all the things
are going in right direction and there is no wastage of raw material. In operation management,
there is efficiency in the work and at the same time all tasks are performed in a proper sequence.
This whole assignment will be dealing with various aspects of Vodafone Group which is a
British multinational telecommunications company. Different roles and responsibilities of the
leaders and managers have been briefed in this report with highlighting various approaches and
theories associated with operations management.
TASK 1
P1. Roles and characteristics of a manager and leader
Leadership: - A leader is an individual who leads and commands a group or an
organisation. Leadership can be a practical skills encompassing the ability of a person or an
organisation to lead or guide the individual and team.
Management: - A person who is responsible for controlling or administering an
organisation or group of staff. Management consists of operations concerned with framing the
strategy of a company and coordinating efforts of their staff to achieve goals with the help of
available resources like finance, technology and manpower (DeAnna and et. al., 2011).
Following are various roles and characteristics of a leader and a manager:
Roles of leader:
Leading the group
It is a responsibility of a leader to lead the team in an effective way as they are liable for
directing members of team to work in a proper way so that it can attain goals set.
Problem Solving
Leaders need to motivate team individuals as they have the duty to resolve any kind of
conflict prevailing at the workplace (Mendis, Muttaqi and Perera, 2014).
Characteristics of leader
1

Dynamic in nature
Leader of the organisation needs to be dynamic in nature because such characteristic
present them as a role model for other members. He should be able to convince the individuals in
team which will bring trusts in their mind (Handschin and Petroianu, 2012).
Risk taker
Leader has tendency to take calculative risk as they are aware of the fact that with their
actions, organisation can make huge profits.
There is difference between the roles and characteristics of a leader and manager in Vodafone.
Roles of Manager:-
Take crucial decision in the organisation
Manager in the organisation has to make decision about how things will be managed as
they are the supreme authority of every department. With this, they make sure that all the things
are done on time (Hammill and Tanner, 2010).
Allocating the resources and distributing work
This is also a crucial role of manager where they have to assign the duties to employees
with allocating resources for those tasks.
Characteristics of Manager:
Deep knowledge of their segment
To make sure that they assign each and every employee the right duty, it is necessary that
they should have complete understanding of work which their team has to do (Moghaddam, Seifi
and Niknam, 2012).
Understanding in nature
Manager can be successful in their aim if they listen to each employee and understand
what they want to convey. It is required that they should have patience and at the same time
should also understand what is the right opportunity for them. (Neck and Manz, 2010).
TASK 2
P2. Role of leader and function of manager in different situations
Following are the different situations which highlights the roles of leaders and managers:-
Dispute Resolution
2