Role of Leader and Manager in Operations Management

MANAGEMENT AND
OPERATIONS

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1 Comparison of different roles and functions of manager and leader.....................................3
TASK 2............................................................................................................................................5
P2 Explain the role of leader and function of manager in different situations with example.....5
P3 Different theories of leadership.............................................................................................7
TASK 3............................................................................................................................................8
P4 Explain the various approaches of Operation Management and the role that leaders and
mangers play...............................................................................................................................8
P5 Value and significance of operations management.............................................................10
TASK 4..........................................................................................................................................11
P6 Assess the factors of business environment affecting the operational management and
decision-making of leaders and mangers. ................................................................................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
OPERATION MANAGEMENT earlier known as Production Management apparently
relate with the manufacturing process. It includes planning, organizing and surveillance actions
for improvising the productivity as well as profitability (Hitt, Xu and Carnes, 2016). This area
of administration deals with designing, controlling and re-engineering of business models in
producing goods and services. Also, ensures that these operations are efficient and effective in
terms of using less resources and meeting customer satisfaction within less lead time.
MARK AND SPENCER'S (M&S) is a British Company deals in variety of stylish and
trendy clothing, great food chains and homeware products serve to million of customer across
the globe. It offers contemporary & wearable style at great prices, quality food with full of
freshness also provides financial services under the name of M&S bank. It has more than 1400
stores in 57 countries with over 50 abroad websites portals.
Further, this report provides information regarding the role of leader and function of
manger in business operations with the help of describing various leadership style and operation
management approaches in context of M&S organisation. This study throw a light on how both
leader and manager leads its employees and manages functions in different situations. Also,
explain how various factors of external environment affecting business operations.
TASK 1
P1 Comparison of different roles and functions of manager and leader
MARKS AND SPENCER GROUP PLC generally known as M&S, is a British
Multinational Retailer Organisation originally placed in London. It has a specialization in
dealing high quality clothing, home products and eatable items as well. M&S is globally
established company which is famous for its innovative and standardise products.
Leader is the person who leads or commands a group of people in an organization. They
motivates and encourage group for the achievement of common goal (Thomé, Scavarda and
Scavarda, 2016). Act as an in charge of an entire team and has a significant control over the
teammates.
ROLE OF LEADER:
1. Provides Vision: Without any common goal, no participant or employee can able to
perform task on his or her single effort. They need to be directed towards the organisation

goal and specify them about vision of where the company is heading (Choi, Cheng and
Zhao, 2016). In context of M&S, the group leader will provide a clear picture of where
the organization wants to see itself in future and direct its followers to contribute their
efforts in such a way.
2. INSPIRE AND MOTIVATES: The main aim of leader is to encourage and bring out
the spark in the group members to perform enthusiastic. Group leader provides a proper
description regarding the task instead of just giving orders. M&S Leader motivates their
employees to maintain that passion and energy for setting and achieving higher standards.
Manager is the person who manages and perform the managerial functions for the
achievement of organisation goals and objective. They are the one who is answerable for
administering a group of employees.
FUNCTIONS OF MANAGER:
There are five prime functions done by manager namely Planning,Organizing,Staffing,Leading
and Controlling. Some of them are explained below:
1. PLANNING: This function determine the course of action that what is to be achieved
and how. It includes decision making process in which manger choose the best plan from
alternatives for maintaining effectiveness(Hoyos, Morales and Akhavan-Tabatabaei,
2015). M&S, HR manager will plan out strategy for managing the international hiring,
make arrangements for employee contracts according to the employment laws.
2. ORGANISING: This refers to the coordinating and integrating the activities and
resources of the company. It frame the patterns of organisation structure and specify the
position of employees with suitable work profile. In M&S, HR manger will coordinate
and manages the HR resources, conduct training assessment for new employees.
Comparison between Leader and Manager:
BASIS LEADER MANAGER
FOCUS They emphasize on inspiring and
motivating people.
They focus on coordinating and
integrating the activities of people.
AIM Main motive is growth and
development.
Aims for achievement of required
goal and objective.
RISK Leader is risk taker. Manager is risk avoider.